Service Assurance Senior Specialist

Job Description

Job Overview: We re looking for a curious and motivated individual to become the 2nd member of the Service Assurance team in Enterprise IT. We keep products on track as they transition to the live environment and start contributing to our organizational objectives. You ll work closely across timezones with a strategic manager who values autonomy, experimentation, and thoughtful structure. Youll learn how Arm works, then help craft, run and automate the mechanisms that underpin service quality for IT. 40% of your days will be spent with high performing colleagues in our Bangalore office, helping them meet organisation-wide goals and targets. You ll have space to learn, question, improve and be heard! Responsibilities: Contribute to smooth and clear project handovers , resolving differences between teams, documenting cleanly with checklists and frameworks that evolve over time. Track and interpret key operational metrics and compliance indicators manual to start with, and youre expected to devise and develop opportunities for smarter, automated reporting. Devise, develop, and champion AI, automation and live dashboarding tools to streamline routine checks, document reviews, and knowledge curation. While upholding our environment of collaboration and psychological safety, highlight weaknesses and inspire lasting improvements. Required Skills and Experience: You ve enjoyed a career of solving problems and enhancing maturity in a technology setting, succeeding with great integrity, gaining trust and allies. Either: Experience in developing and transitioning successful IT systems, or a successful background in governance while developing the skills to scale and improve processes. Enthusiam and commitment to our manual reporting processes initially, and then soon to automate or script dashboards, templates or trackers to support our growth and scale. This will be the best work of your career! Clear and respectful communication , especially in writing - across timezones, hierarchy and different teams. You re comfortable working flexibly and independently but know when to ask for context or support. Nice To Have Skills and Experience: Experience or understanding of site reliability engineering principles. You ve tried using AI tools or automation platforms , or you re keen to start especially where they can save time and increase quality. You have taken part in compliance audits. Understanding of ITIL v4, IT Operations, or DevOps or equivalent principles. Understanding of how excellent IT tools can contribute to an enterprise s success. #LI-SA3 Accommodations at Arm At Arm, we want to build extraordinary teams. . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Equal Opportunities at Arm