284 Service Assurance Jobs - Page 6

Service Assurance Manager is responsible for ensuring the quality, reliability, performance of services delivered to customers, oversee service delivery, manage SLAs, implement strategies to enhance customer satisfaction and operational efficiency.

As an experienced Solution Architect with a background in the Telco industry, you will play a crucial role in leading end-to-end conversations between various Business departments and IT teams. Your expertise in Mobile BSS/OSS, particularly focusing on Sales/CPQ/Catalog, Order Management, Service Assurance, and Rating & Billing, will be key to the success of our projects at Prodapt. Working remotely from India for a customer in the LATAM/South America region, you will collaborate with cross-functional teams to gather and analyze requirements, ensuring the design of scalable and secure solutions that meet performance requirements. Your responsibilities will include translating business requir...

You will be primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps, encompassing infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. Your role will involve engaging proactively with customers, understanding their tool estates, and pitching next-generation solution areas that deliver business value. Collaborating with Solution Managers, Solution Architects, and Finance Managers to create solution documentation, pricing models, and appropriate pre-...

Responsibilities: Audit senior associates provides timely, high quality client service as part of the client engagement teams serving large and small companies in a variety of industries. They will develop strong working relationships while working closely with teams to understand and solve clients' complex businesses and challenges. Experienced professionals serve our clients by: Understanding clients' needs and expectations, their business and industry, accounting and control systems, employees, company values and industry-related IFRS issues Developing and demonstrating an understanding of the RSM audit approach, methodology and tools Performing audit procedures and tests in accordance wi...

RSM is looking for a dynamic Manager to join our Assurance team. You will have the opportunity to work as a team member on diverse client engagements. Our clients include local, national and internationally recognized companies. RSMs assurance professionals helping companies improve their performance through the most challenging business cycles. Responsibilities Preparing financial statements, conducting compilations and reviews, and completing Canadian corporate tax returns. Perform Review and Compilation engagements in accordance with firm and professional standards as directed by engagement leaders. Design, develop, and execute analytical procedures to assess financial data and performanc...

Responsibilities Audit senior associates provides timely, high quality client service as part of the client engagement teams serving large and small companies in a variety of industries. They will develop strong working relationships while working closely with teams to understand and solve clients' complex businesses and challenges. Experienced professionals serve our clients by: Understanding clients' needs and expectations, their business and industry, accounting and control systems, employees, company values and industry-related IFRS issues Developing and demonstrating an understanding of the RSM audit approach, methodology and tools Performing audit procedures and tests in accordance wit...

Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : Service Assurance Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments...

Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : Service Assurance, Database Architecture, Data Analytics, MongoDB Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for...

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Communication Technology, Service Fulfillment Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and applicatio...

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory managem...

Project Role : Business Architect Project Role Description : Identify opportunities to deliver tangible business value by assessing the current state, capturing high-level requirements, and defining business solutions. Translate business needs into technology-enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives. Must have skills : Service Fulfillment Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and ...

- Coordinate vehicle servicing and repairs - Communicate with customers regarding service requirements and estimates - Manage service schedules and prioritize tasks - Ensure high-quality work and customer satisfaction

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requir...

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : Service Fulfillment, Application Design, Data Modeling Techniques and Methodologies, Process Improvements Good to have skills : NAM...

Responsible for the equipments operation and maintenance Fault Identification Isolation configuration alarm and performance or network components to drive network efficiency and availability Ensure efficient and effective technical support to maintain optical transport network Engineer would be maintaining the optical transport Network of Tata Communications Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Coordinating for Permanent Corrective Actions with various stake holders and implementation Operational role which is responsible for delivering results that have direct impact on the achievement of results within Service Assurance Skills Good und...

You are an experienced SD-WAN Service Assurance Engineer responsible for driving operational and delivery excellence in global network environments. Your main responsibilities include providing end-to-end resolution from Layer 1 to Layer 3 across Cisco routers and switches. You will collaborate in bridge calls with internal teams and clients, manage vendor/service provider escalations, and optimize transport underlay using MPLS, ADI, LTE, and DWDM, with desirable knowledge in Juniper and Ericsson. You will be expected to identify production risks, drive change management documentation, and deliver proactive network solutions. Effective communication and relationship-building skills are essen...

You will be primarily responsible for responding to RFI/RFPs and proposing solutions in the area of Digital IT Service Management, Service Assurance & AIOps. This will include aspects such as Infra & App monitoring, event management, analytics, machine learning, automation-orchestration, server & network automation tools across Data Centre, Cloud, Network, and EUC towers. Your role will involve proactive engagement with customers to understand their Tools estate and pitch for next-gen solution areas that deliver business value. You will collaborate with a team of Solution Managers, Solution Architects, and Finance Managers to create solution documentation, pricing, and appropriate presales c...

You have more than 10 years of experience in software development, technical project management, digital delivery, or technology consulting. Additionally, you possess at least 2 years of experience working with Telco clients and have a strong understanding of OSS business knowledge. Your expertise includes hands-on experience in ITIL, TMF Business Framework (eTOM), TMF Application Framework (TAM), and TMF Information Framework (SID). Your specialization lies in SDN, NFV, VNF, MANO, SD-WAN, Telecom OSS CRM, Service Fulfilment, Service Orchestration & Activation, Inventory, Service Assurance, and Billing. You are well-versed in telecom products such as SD-WAN, iWAN, MPLS, Internet VPN, Broadba...

As an Escalation Manager or Incident Manager with a solid background in Data Centre operations or Internet Service Provider (ISP) environments, you will be responsible for managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure environments. Your exposure to ITIL practices, 24x7 operational support models, and service assurance within Data Centres or ISPs will be highly beneficial in this role. Your key responsibilities will include acting as the primary point of contact for escalated customer issues, ensuring timely acknowledgment, investigation, and resolution. You will engage with NOC team leads...

As an Air Network Support Operations Support team member at FedEx, you will be responsible for completing defined processes and procedures within deadlines while ensuring accuracy, completeness, and compliance with relevant internal and external standards. You will be required to identify anomalies as they arise and utilize judgment based on rules and procedures to resolve issues. In cases of complex problems, you may need to escalate them to senior team members. Your role will require a high level of Accuracy & Attention to Detail, proficiency in Microsoft Office & PC Skills, effective Planning & Organizing Skills, strong Interpersonal Skills, and excellent Problem-Solving Skills. FedEx is ...

As a Data Centre Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support to clients by identifying and resolving technical incidents and problems. By proactively addressing service incidents and driving them towards effective resolution, you will ensure that all requests are handled promptly and in accordance with procedures to meet service level agreements. Your key responsibilities will include maintaining the support process, investigating and diagnosing problems using service assurance tools, resolving incidents following established procedures, and carrying out maintenance tasks as required. You will also play a cru...

As a Grade PC4 employee at FedEx, you will be involved in various aspects of Air Network Support, Operations Support, Operational Support, Dispatch, Admin & Support, Customer Service, Service Assurance, Manifesting, Customer Services/Support Group, Dangerous Goods, Cross-Border Road Linehaul, Domestic Air Linehaul, Road Network, Operational Administration & Support, Sort Support & Trace Management, Reporting, and Location-based Customer Service. Your primary responsibility will be to ensure the completion of defined processes and procedures within specified deadlines while maintaining accuracy, completeness, and compliance with relevant internal and external standards. You will be expected t...

As a Care Technical Customer Advocate, you will play a crucial role as the key technical liaison between customers, service, delivery, and R&D teams. Your primary responsibility will be to ensure seamless communication and efficient issue resolution. You will be tasked with analyzing technical problems, providing clear insights to customers, and escalating unresolved issues. Additionally, you will be driving risk reporting, service assurance, and operational improvements. Your expertise in various areas such as Virtualized Network Functions, Cloud Computing (specifically OpenStack and VMWare), Software Defined Networking (SDAN), Fixed Access Systems (xPON, FTTx, Wifi6, FWA, IP), and automati...

I) Position Summary a) KeyObjective / Purpose of the Job: The key objective of the position is toprovision IP/ MPLS based services on Tata Communication Global Enterprisenetwork. The position will serve as the Technical Authority assisting inderiving implementation guidelines for the Projects. In addition toprovisioning new services, the position is also responsible for performingmigrations and change managements on the existing customer circuits duringcritical planned events and downtimes. The incumbent will also act as SPOC forthe Project and scopes defined. Also handles the escalations for 24x7 shift. b) Major Activities ProvisionIP/ MPLS based services on Tata Communication Global Enterp...

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maint...