123 Service Assurance Jobs - Page 3

Overview *Need Telecom Solution Architect/Digital Solution Designer with telecom domain experience. *Should have hands-on in Service Assurance journey - Processes and Systems for Cellular Mobile service for Retail customers *Should have solid understanding on different Service Assurance journey metrics. *Should have solid understanding of different BSS OSS applications that support Service Assurance Journey *Should have solid understanding of Billing & Rating *Should have conducted workshops to gather requirements from stakeholders, presenting different solution options to architects. *Should have expertise in: **Designing multi-channel Enterprise solutions among BSS/OSS domains with in-depth knowledge in Network monitoring system, Fault Orchestration/Incident Management system, Test & Diagnostics system, Billing & Rating system, Provisioning & Activation system, Service Inventory, CRM, Field Engineering Management system, OmniChannel implementations, Network performance management system, TMForum Open APIs, Intelligence platforms etc **Knowledge on Event/Data driven architecture, micro service framework and API integration **Experience in designing enterprise systems in BSS/OSS Responsibilities Mandatory to have excellent understanding of Telecom Domain, and experience of Consulting / Solution Design / Solution Architecture for Telecom Solutions (Products and Services development). Ability to analyze Telco processes, simplify them and develop solutions in alignment with architecture principles. Experience in working with business and application teams to collect requirements and deliver solutions. Experience in BSS/OSS is must, at least 5+ Years. Understands Open API or TMF API specification or API based integration with partners Define L2/L3 data model using reference data architecture like SID Developing micro services-based architecture TMF - open digital architecture or similar framework to develop channels architecture Experience of using modelling tools for architecture development As a Telecom Domain expert, you will be required to seek out the best ways to improve business processes and effectiveness through technology, strategy, analytic solutions. Brings in strong knowledge in the telecom domain, and having working experience across Business and Technology Roles, across B2B and B2C businesses. Experience with Business Analysis, Business Process Re-engineering, E2E Solution Design / Component or System Design / Solution Architecture, in Telecom OSS / BSS domain is required. Good to have working experience on Digital Transformation, OSS/BSS Cloud Implementations, Network Transformation programs. Understanding of Technology Landscape such as E2E OSS & BSS, Microservices based Architecture, RPA, Service Assurance, Billing, and Invoicing for B2C business. Should have a business focus, and an equal understanding of IT/Technology enablement, so as to be able to align the business goals/objectives to the IT delivery. Good experience in data modelling and integration patterns. Has good understanding of frameworks relevant for Telecommunications domain (for e.g. eTOM, SID, TAM, ITIL, ODA) Able to understand and translate business requirements, and working with product / technical and operations teams to help design and build new Products and Services Able to conduct workshops and design thinking sessions, to understand IT Process / Technology / Architecture and existing OSS/BSS implementations. Able to deliver intelligent business insights through translation of reports and analytics. Understanding of technologies such as 4G/5G/Metro Ethernet/ATM/MPLS/SONET/SDH etc. and their mapping to OSS systems is an added advantage. Conduct proof-of-concept (POCs) for requirements. Good communication and Presentation skills. Good to have Understanding of autonomous networks and closed loop automation Knowledge of Architecture design methodologies and Industry reference frameworks – TOGAF etc. – with a clear demonstration of the deliverables created as a result of applying the framework Knowledge of 5G & IoT Experience in any of the COTS products Experience in Network optimization techniques Understanding of intelligent applying across OSS land scape Experience of working on network technologies Knowledge of DevOps and open-source tools Experience in any one of the programming languages - Java or Python Experience in any one of the DB technologies - Oracle, MySQL, Postgres, Cassandra Working with development teams and product managers to build software solutions/web applications Bachelor's degree (in any field) is mandatory. MSc/BE /Masters with specialization in IT/Computer Science is desired. Atleast 5 years of work experience. Adaptability and experience working in multi-channel delivery projects is preferred.

Your day at NTT DATA The Security Remote Technical Support Engineer (L2) is a developing engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions. What you'll be doing Key Responsibilities: Maintains the support process and ensures that requests for support are handled according to the procedures. Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate. Identifies and resolves problems following agreed procedures. Carries out agreed maintenance tasks. Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required. Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents and follow up until incident is resolved. Provides service recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Maintains secure, accurate, complete, and current configuration on configuration items (CIs). Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use. Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures. Maintains knowledge of specific specialisms, provides detailed advice regarding their application. Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members. Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures. Identifies problems and errors prior to or when they occur. Logs all such incidents in a timely manner with the required level of detail with all the necessary. Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution. Knowledge and Attributes: Working knowledge of technical documentation. Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain. Knowledge of vendor technologies, such as Cisco, Microsoft, ARC, Audio Codes, PeterCOnnect, Sonus. Customer service orientated and pro-active thinker. Problem solver who is highly driven and self-organized. Good attention to detail. Good analytical and logical thinking. Excellent spoken and written communication skills. Team player with the ability to work well with others and in group with colleagues and stakeholders. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Information Technology or Computing or related field. Professional level Certification in Different Networking Technologies Like Cisco, Juniper, Checkpoint, PaloAlto, Fortinet, Aruba, BlueCoat, ZeeScaler 5 such as CCNP, JNCIP, ACCP, PCNSP, CCSP etc. Required Experience: Moderate level experience in Security technologies such as Firewall, IPS, IDS, Proxy etc. Moderate level experience in technical support to clients. Moderate level experience in diagnosis and troubleshooting. Moderate level experience providing remote support in Security technologies. Moderate level experience in relevant technology. Workplace type : Hybrid Working

Module Lead - Oracle Unified Assurance Location: Pune/ Noida Experience: 4 to 6 years Education: B.E./ B.Tech./MCA Primary Skills: Oracle Unified Assurance, Service Assurance, OSS, BSS Job Description: - Strong experience in Unified Communications Monitoring and Service Assurance to support the Customer's Engineering and Operations team to standardize processes and practices defined for system and infrastructure monitoring as well as ensure service assurance. - Work with the Customer's Engineering and Operations team to evaluate and optimize Unified Communications systems monitoring capabilities - Review system alarms definitions and technical articles provided by the vendors and write process and knowledge base articles to enhance system monitoring and incident management - Streamline and enhance monitoring methodologies to ensure uptime, voice and video performance and client experience. - Work with the Customer's Engineering and Operations team to evaluate and optimize Unified Communications systems monitoring capabilities - Review system alarms definitions and technical articles provided by the vendors and write process and knowledge base articles to enhance system monitoring and incident management - Implement new processes to achieve and maintain availability and performance SLAs for Customer's Services.

RSM is looking for a dynamic Manager to join our Assurance team. You will have the opportunity to work as a team member on diverse client engagements. Our clients include local, national and internationally recognized companies. RSM s assurance professionals helping companies improve their performance through the most challenging business cycles. Responsibilities Perform Review and Compilation engagements in accordance with firm and professional standards as directed by engagement leaders. Design, develop, and execute analytical procedures to assess financial data and performance metrics. Review and analyze lease agreements to ensure compliance with lease accounting standards (e.g., ASC 842), including calculation of lease liabilities, right-of-use assets, and related journal entries. Responsible for overseeing the accurate and timely preparation of financial statements, including income statements, balance sheets, and cash flow statements, ensuring compliance with accounting standards and regulations. Prepare detailed supporting schedules for financial statement analysis and review, ensuring accuracy and compliance with accounting standards, to facilitate comprehensive reporting and decision-making for managerial review. Revenue recognition procedures to ensure compliance with regulatory requirements and accurately reflect earned revenue, optimizing financial transparency and accountability Required Qualifications Bachelor of Commerce (Accounting) degree or equivalent degree from an accredited university Licensed CPA / Qualified CA 5+ years of current or recent experience in a public accounting environment 7 plus years' experience in Canda Corporate tax return/compilation/review engagement related field Experience leading teams and mentoring associates Understanding of accounting services, with knowledge of review and compilation standards A proven record of building profitable, sustainable client relationships Minimum of 4 years of team lead or in-charge experience overseeing staff on multiple engagements Preferred Qualifications Experience with managing review and compilation engagements including the applicable taxation. A successful record of directing and deploying staff and senior associates on multiple, simultaneous engagement Preparing financial statements, conducting compilations and reviews, and completing Canadian corporate tax returns. empowering you to balance life s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html .

We are looking for a highly skilled and experienced Assurance Senior Associate to join our team in Mumbai. The ideal candidate will have 2-4 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Develop and implement effective audit plans to ensure compliance with regulatory requirements. Conduct risk assessments and identify areas for improvement in client organizations. Collaborate with cross-functional teams to deliver high-quality assurance services. Provide expert advice on accounting and auditing matters to clients. Identify and mitigate potential risks associated with client engagements. Maintain accurate and detailed records of audit activities and findings. Job Requirements Qualified Chartered Accountant or ACCA/CPA certification. Strong technical skills in accounting, including IFRS or GAAP and GAAS. Excellent verbal and written communication skills, with the ability to communicate effectively with international clients. Strong multi-tasking and project management skills, with the ability to prioritize tasks and meet deadlines. Experience working in an accounting and audit-related field, preferably in private equity. Strong data analytical skills, including advanced Excel skills and proficiency in Word and PowerPoint. Bachelor's degree in Commerce (B.Com) or MBA. Preference given to candidates with experience in the Private Equity industry.

We are looking for a highly skilled and experienced Assurance Senior Associate to join our team in Mumbai. The ideal candidate will have 2-4 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Develop and implement effective audit plans to ensure compliance with regulatory requirements. Conduct risk assessments and identify areas for improvement in financial reporting processes. Collaborate with cross-functional teams to design and deliver training programs on auditing best practices. Provide expert advice on accounting standards, including IFRS and GAAP. Review and analyze financial data to identify trends and anomalies. Develop and maintain relationships with external auditors and other stakeholders. Job Requirements Qualified Chartered Accountant or ACCA/CFA certification. Strong technical skills in accounting, including knowledge of IFRS, GAAP, and GAAS. Excellent verbal and written communication skills, with the ability to communicate complex ideas simply. Strong analytical and problem-solving skills, with attention to detail and the ability to work under pressure. Ability to work collaboratively as part of a team, demonstrating flexibility and adaptability. Experience working in an investment funds industry is preferred. Strong multi-tasking and project management skills. Proficiency in advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint. Bachelor's degree in Commerce or MBA.

We are looking for a highly skilled and experienced Sr. Associate 1 to join our Non-Assurance Services team in Bengaluru, with 2-4 years of relevant experience. Roles and Responsibility Understand clients' needs and expectations, their business and industry, accounting and control systems, employees, company values, and industry-related IFRS issues. Develop and demonstrate an understanding of the RSM audit approach, methodology, and tools. Perform audit procedures and tests in accordance with the RSM audit methodology based on the overall audit plan, ensuring proper documentation of work performed. Identify areas of risk and accounting and auditing issues; discuss with engagement teams to solve issues that arise. Research technical accounting issues and develop industry expertise. Prepare audit reports and management letters, exercising professional skepticism and judgment while adhering to the code of ethics during engagements. Ensure compliance with quality standards of the firm and collaborate effectively as part of the team, communicating effectively with RSM audit professionals. Provide supervision and development training for associates, taking ownership of assigned tasks and deliverables to ensure service excellence through prompt responses to internal and external clients. Provide timely, high-quality client service that meets or exceeds client expectations, including coordinating the development and execution of the audit work plan and client deliverables. Understand RSM Canada and RSM Delivery Center's line of business service capabilities and work as a team in providing an integrated service delivery. Ensure professional development through ongoing education and participate in a range of projects, demonstrating critical thinking, problem-solving, initiative, and timely completion of work. Job Requirements Bachelor's degree in Commerce/MBA or Qualified Chartered Accountant / CPA / ACCA. Strong technical skills in accounting, including IFRS. Excellent verbal and written communication skills in English, with frequent communications with RSM International clients and Canada-based engagement teams. Strong multi-tasking and project management skills. Ability to work collaboratively as part of a team and communicate effectively with RSM audit professionals. Experience in non-assurance services (PCR) is preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint.

We are looking for a highly skilled and experienced Sr. Associate 1 to join our Non-Assurance Services team in Bengaluru, with 2-4 years of relevant experience. Roles and Responsibility Understand clients' needs and expectations, their business and industry, accounting and control systems, employees, company values, and industry-related IFRS issues. Develop and demonstrate an understanding of the RSM audit approach, methodology, and tools. Perform audit procedures and tests in accordance with the RSM audit methodology based on the overall audit plan, ensuring proper documentation of work performed. Identify areas of risk and accounting and auditing issues; discuss with engagement teams to solve issues that arise. Research technical accounting issues and develop industry expertise. Prepare audit reports and management letters. Exercising professional skepticism, judgment, and adhere to the code of ethics while on engagements. Ensure compliance with quality standards of the firm. Work collaboratively as part of the team and communicate effectively with RSM audit professionals. Take ownership of assigned tasks and deliverables to ensure service excellence through prompt responses to internal and external clients. Provide timely, high-quality client service that meets or exceeds client expectations, including coordinating the development and execution of the audit work plan and client deliverables. Understand RSM Canada and RSM Delivery Center's line of business service capabilities and work as a team in providing integrated service delivery. Ensure professional development through ongoing education. Participate in a range of projects and collaborate with multiple teams, demonstrating critical thinking, problem-solving, initiative, and timely completion of work. Job Requirements Bachelor's degree in Commerce/MBA or Qualified Chartered Accountant / CPA / ACCA. Strong technical skills in accounting, including IFRS. Excellent verbal and written communication skills in English. Ability to multitask and manage projects effectively. Experience in non-assurance services is preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint.

This position is a hands-on Engineering Leader for new Network Surveillance Management technology that supports AT&T s leading-edge networks and services, such as network virtualization and 5G, which require extensive surveillance and cross-domain correlation across multiple services. Evaluate and introduce strategic technology to enable Service Assurance architectural goals and transformation goals. This position requires technical leadership, innovation, and deep subject matter expertise in Network Service Assurance. Will be responsible for leading software development, testing, deployment, and support of Network Service Assurance applications. Required work includes collaborating with system engineers, participating in scrum, development and testing code to meet requirements, troubleshoot issues, monitor performance, and optimize processes for continuous improvement and fixing security vulnerabilities. This role involves people management for up to 20 team members. Key Responsibilities : Team Leadership & Development: Mentoring, coaching, and developing individual team members. Setting clear expectations and providing regular feedback. Fostering a collaborative and inclusive team culture. Resolving conflicts and removing obstacles that impede team progress. Project Management & Delivery: Planning, organizing, and executing software development projects. Ensuring projects stay on time and within budget. Managing project scope, timelines, and resources. Tracking project progress and communicating updates to stakeholders. Technical Oversight & Quality: Providing technical, functional guidance and support to the team. Ensuring adherence to coding standards and best practices. Reviewing code and providing feedback to improve quality. Identifying and mitigating technical risks. Stakeholder Management: Collaborating with product managers, designers, and other stakeholders. Communicating project status, technical issues, and team performance to senior management. Recruiting & Onboarding: Participating in the hiring process to build a high-performing team. Onboarding new team members and ensuring they are equipped for success. Continuous Improvement: Staying abreast of industry trends and emerging technologies. Identifying opportunities for process improvement and innovation. Required Skills/Qualifications : Leadership Skills: Personnel and project management skills Strategic thinking Leadership, teambuilding, and mentoring skills Strong communication, interpersonal, and conflict resolution skills Critical thinking and problem-solving skills Data analytics skills and experience Attention to detail Flexible thinking, including the ability to pivot and try new approaches when faced with challenges Organizational, planning, and documentation skills Ability to explain complex information to non-technical management personnel and other stakeholders Ability to work on multiple projects in various stages simultaneously Technical/functional skills: Strong hand-on experience in Software Development using Java, python. Expertise with developing and deploying applications and Micro services to Public Cloud, preferably Azure. Looking for Telecom OSS knowledge preferrably Experience in Linux/Unix, shell scripting. Experience in Databases (SQL/NoSQL) like CASSANDRA, Postgres, MySQL and Snowflake. Knowledge in microservices Architecture and Design Patterns Knowledge of real-time data streaming and messaging solutions like Kafka, IEBUS Experience with tools like Maven, GIT, Jenkins, JFrog, Sonar and security scans (like Veracode) Knowledge of containerization and orchestration with Docker, Helm, and Kubernetes Experience in front-end development using Angular. Knowledgeable of key networking technologies such as 5G Core, RAN, Transport, IP Routing, Ethernet, and Access Wireline Networks. Data collection approaches through adoption of industry standard methods and open-source capabilities and dashboards through Grafana Experience with the TICK stack: Telegraf, InfluxDB, Chronograf and Kapacitor is a plus. Experience with the ELK stack: ElasticDB, Logstash, Kibana is a plus. Azure/AWS/Google Cloud certified Cloud developer/Cloud architecture Understanding of key protocols including HTTP, SNMP, DNS, SSH. Experience in all phases of Software Development Lifecycle including Requirements, Design and Architecture, Development, testing and Quality Assurance, Deployment and Release Management and Maintenance and Support. Any prior experience in a telecommunications industry setting is a plus. Overall Experience: 10+ years in relevant technologies. Flexible to work with overlapping hours with USA team. Location: IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg Job ID R-59821 Date posted 06/06/2025

We are looking for a highly skilled and experienced Assurance Supervisor to join our team in Mumbai. The ideal candidate will have 4-7 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Provide timely and high-quality client service as part of engagement teams serving large and small companies. Develop strong working relationships with clients and internal teams to understand and solve complex business challenges. Perform audit procedures and tests according to the RSM audit methodology, ensuring proper documentation of work performed. Identify areas of risk and accounting and auditing issues, discussing them with engagement teams to resolve problems. Research technical accounting issues and develop industry expertise. Prepare audit reports and management letters, exercising professional skepticism and judgment while adhering to the code of ethics. Ensure compliance with quality standards and collaborate effectively with RSM audit professionals. Supervise and develop training for associates, taking ownership of tasks and deliverables to ensure service excellence through prompt responses to internal and external clients. Provide timely, high-quality client service that meets or exceeds expectations, including coordinating the development and execution of the audit work plan and client deliverables. Understand RSM US and RSM Delivery Center's line of business service capabilities and work as a team to provide integrated service delivery. Demonstrate critical thinking, problem-solving, initiative, and timely completion of work. Oversee senior associates and associates, including training and development activities. Job Requirements Bachelor's degree in Commerce/MBA Qualified or equivalent qualification. Qualified Chartered Accountant / ACCA / Licensed CPA with 4-7 years of relevant experience in an accounting and audit-related field. Possess strong technical skills in accounting, including GAAP and GAAS. Demonstrate excellent verbal and written communication skills in English, as frequent communications with RSM International clients and United States-based engagement teams are required. Exhibit strong multi-tasking and project management skills. Be able to work collaboratively as part of a team and communicate effectively with RSM audit professionals. Experience in the Private Equity industry is preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint, are desired.

Key Deliverables Airtel Custodian - Act like L1 escalations desk for customer Giving Onsite support (Live testing, Device Issue, Link Monitor) M2M Solution testing with sample SIM card Maintaining and sharing daily update with all stake holders on open points Align service tickets to engineers and tracking progress of work Delivery of third party media/bandwidth/Hardware Initiating network surveys on problematic locations Logging Ticket with Airtel and coordination for Troubleshooting Circle Network TAT is freeze Skills Required Good understanding of IoT, MPLS products along with Network Layer understanding Excellent relationship management with customer, cross functional team Good written and verbal communication skills Can do attitude & problem solving skills Result Orientation Educational Qualifications Full Time graduate, preferably M.Com, B.Com, MBA/ PGDM, Degree in finance or accounting Work Experience -2 Plus years in large enterprise

Hi, We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good Practice) regulations, and support the organizations mission to deliver high-quality healthcare solutions. The ideal candidate will have a strong background in IT service management, preferred experience in the pharmaceutical or life sciences sector. Areas Of Responsibility : Overseeing global IT service delivery across all Sun Pharma locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions. Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders. Building and sustaining strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met. Aligning IT services with evolving business priorities and ensuring timely communication and translation of those priorities across IT teams. Proactively identifying opportunities for service improvement and implementing Service Improvement Plans (SIPs) to sustain or enhance performance. Conducting regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements. Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring. Identify risks and issues in service delivery and implement timely corrective actions. Coordinate with technical teams to ensure smooth implementation and ongoing support of services. Manage escalations and ensure timely resolution of service issues. Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services. Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs. Manage vendor relationships and third-party service providers to ensure contractual obligations are met. Oversee incident, problem, change management and other ITIL processes in alignment with ITIL framework. Facilitate audits and inspections by regulatory bodies related to IT systems and services. Educational Qualification :Bachelors degree in computer science, Information Technology, or a related field Specific Certification : ITIL v4 certification (Foundation or higher) is required. Skills: Excellent leadership and interpersonal skills. Strong analytical and problem-solving abilities. Effective communication and stakeholder management Experience : 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred. Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred. Demonstrated experience managing cross-functional teams and vendors in a matrix environment. Proven ability to manage complex projects and priorities under regulatory scrutiny.

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be- Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure compliance against defined goals and processes to meet customer requirements & achieve customer delight. Adhering to and developing process-oriented approach within function. Develop a highly skilled and efficient team to drive customer satisfaction. Maintain high level of motivation and energy in teams. Institutionalize learning process by creating knowledge base and build culture of knowledge sharing in teams. Reporting of MIS/Dashboards to senior management/functional heads capturing areas of improvements, performance trends & bottlenecks Collaborating with business units to integrate business needs, interests, and objectives Effectively communicate with excellent interpersonal skills to ensure precise & timely communication to stakeholder Preferred candidate profile: Experience in Telecom, having experience in handling service assurance with flair of managing customer relationships / operations with strong service orientation. Good knowledge of Transmission Systems and possesses team building skills.

PROCESS ENGINEERING GROUP (PEG) HCL DPO LEAN SIX SIGMA BLACK BELT/MBB | SERVICE QUALITY EXPERT, CONTINUOUS IMPROVEMENT As the Process Excellence Leader, you will play a pivotal role in driving end-to-end process improvement & service quality improvement initiatives that enhance operational efficiency and effectiveness across the organization. You will collaborate with senior business stakeholders to prioritize and scope rapid improvement initiatives, ensuring alignment and execution across teams, your leadership will be crucial in fostering a culture of continuous improvement and operational excellence You will lead/play independent Lean Six sigma initiatives/service assurance projects or work as a collaborator to help our client’s in their service assurance journey. Exposure to multiple Industry desired like Insurance Supply Chain, Utilities, Healthcare, Customer support Location: Noida/Chennai & available to travel and work in flexible shifts as needed Roles & Responsibilities: Lead multiple engagements and be responsible for resolving complex business problems Design/Deploy Service Quality framework that provides insights into the business conditions for enhancing process efficiency, improve quality and aide predictability of Operations Health Ability to understand, define & monitor the business indicators (Lagging & Leading Indicators) Sound understanding of Early Warning system(s) and be able to design as per business need Expertise in performing Risk & Controls assessment/FMEA and create/propose a robust controls framework Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans Drive ongoing/ identified service assurance initiatives, continuous process improvement program Accountable for data accuracy, timeliness and overall quality of the overall work product QUALIFICATIONS : Degrees, Certifications, Experience: Minimum of 10+ years of overall experience, with at least 5-7 years in Continuous Improvement, Process Excellence or Operational Excellence roles. Engineering degree; post-graduation in management or a related field preferred. Black Belt/ Master Black Belt certification or Lean Master certification from a recognized institution. Proven results orientation, with a track record of tackling new challenges and achieving stretch goals. Strong team leadership skills, fostering open communication and a performance-oriented culture. Excellent collaboration and influencing abilities, with experience in building networks across geographies. Strategic orientation, with the ability to understand business context and articulate evolving priorities. Change leadership skills, with a focus on innovation, risk-taking, and championing new ideas. • Excellent knowledge about service quality both in Operations and support functions. Preferred domains: Insurance Supply Chain, Utilities, Healthcare, Customer support What makes you stand out? Well-developed general management skills, with experience in a globally matrixed, multi-geography, and multi-cultural service delivery environment. Executive presence, demonstrating composure and confidence in all situations. Resilience in handling internal pressures and conflicts while managing multiple stakeholders. Strong verbal and written communication skills, with the ability to collaborate effectively with diverse teams. Facilitation Skills: Proven ability to drive Rapid Improvement Events workshops, effectively guiding teams through the process to achieve desired outcomes. Ability to Work Under Pressure: Demonstrated capability to perform effectively under tight timelines, managing competing priorities while maintaining high-quality standards. Strong Project Management Skills: Expertise in managing complex projects from inception to completion, ensuring timely delivery and alignment with strategic goals. Excellent analytical, data visualization, problem-solving and advisory ability Excellent in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preferred: SAP, Tableau knowledge

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets. Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor. RF knowledge for 2G/3G/LTE/NR Understanding of Node alarms /events. Understanding of Radio KPI for each technology To ensure correct working methodology, escalation, and customer handling Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required. Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services. Candidate Prerequisites/ Expected Experience Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei. L1 Fault Management troubleshooting and alarms Clearing in the Network Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipments Ericsson/Huawei. Alarm Management for the assigned Network Services To investigate faults/cause related to system/network problems. To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR Understanding and troubleshooting of Node alarms /events. To ensure correct working methodology, escalation, and customer handling Understanding of Radio KPI for each technology Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Excellent communication skills with good experience on customer/MSIP handling. 24*7 Operations working in shift. Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability, Integrity and other KPI. Analytical and synthesis capabilities Understand Machine Learning, Artificial Intelligence & Cloud technologies. Working knowledge of Scripting Preferred candidate profile from Telecom Industry

Payroll- Bank location: Thane /Noida Salary-Upto 7 lakhs JD Loan Collection On calls only Graduate with exp in collections process with excellent communication skills can only apply 9-6 job Sunday fixed off Alternate saturday off Call-7738521154 Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

RESPONSIBILITIES Customer ticket acknowledgement (responsive mode) Reception and qualification Analysis of the customers request by describing the incident in coherence with the elements of the contract Evaluate the importance of the incident to the customer and assigning the processing priority Record Signaling in the OCEANE- Ticketing information system 1 st and second level analysis on tickets Respond to all escalations on a timely manner in line with the Incident Handling Policy Provide updates to the customers per the Incident Handling guidelines Updates include managing updates notifications, Email and Telephone communication Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner Perform technical escalations in line with Incident Handling policy Ensure incidents are routed to the proper next level/organization as part of the incident management processes Key Technical Skills : Working experience and knowledge of Local Area Networks Wide Area Networks, Carrier Networks, different telecom hardware(cisco, juniper) and technology platforms Knowledge of working on SDH and DWDM Fiber optics network Service assurance for high capacity IPLC (International Private Leased Circuit up to 100Gig capacity) P2P & IMPLS circuits in coordination of various national/international service providers & Undersea Submarine Cable System Look after the Severity 1/ Critical catastrophic service Affecting Outages in the Network (TNG/ANG (Lastmile Outages)/IPLC(SEA-ME-WE-4 )) and follow them up to their resolution This role consists of all major planned/unplanned activities of backbone sites Finding Reason of outages of potential and traffic outage related problems Knowledge of IPSEC and GRX networks Knowledge of Protocols BGP , OSPF , IS-IS Strong knowledge of IP Transit network STRENGHS OF THE OFFER International environment with high visibility and strong strategic stakes A close relationship with our clients An approach of co-construction with the teams Being able to learn from OSI layer 1 to layer 4 An environment that encourages initiative and autonomy Multicultural and Multiproduct work environment RESPONSIBILITIES Customer ticket acknowledgement (responsive mode) Reception and qualification Analysis of the customers request by describing the incident in coherence with the elements of the contract Evaluate the importance of the incident to the customer and assigning the processing priority Record Signaling in the OCEANE- Ticketing information system 1 st and second level analysis on tickets Respond to all escalations on a timely manner in line with the Incident Handling Policy Provide updates to the customers per the Incident Handling guidelines Updates include managing updates notifications, Email and Telephone communication Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner Perform technical escalations in line with Incident Handling policy Ensure incidents are routed to the proper next level/organization as part of the incident management processes Key Technical Skills : Working experience and knowledge of Local Area Networks Wide Area Networks, Carrier Networks, different telecom hardware(cisco, juniper) and technology platforms Knowledge of working on SDH and DWDM Fiber optics network Service assurance for high capacity IPLC (International Private Leased Circuit up to 100Gig capacity) P2P & IMPLS circuits in coordination of various national/international service providers & Undersea Submarine Cable System Look after the Severity 1/ Critical catastrophic service Affecting Outages in the Network (TNG/ANG (Lastmile Outages)/IPLC(SEA-ME-WE-4 )) and follow them up to their resolution This role consists of all major planned/unplanned activities of backbone sites Finding Reason of outages of potential and traffic outage related problems Knowledge of IPSEC and GRX networks Knowledge of Protocols BGP , OSPF , IS-IS Strong knowledge of IP Transit network STRENGHS OF THE OFFER International environment with high visibility and strong strategic stakes A close relationship with our clients An approach of co-construction with the teams Being able to learn from OSI layer 1 to layer 4 An environment that encourages initiative and autonomy Multicultural and Multiproduct work environment Hosted Orange Wholesale Intl

We are looking for an experienced full stack engineers who can help in designing, architect and building our next generation product line in B2B space. We deal with Payments industry wherein the integration happens with different banks and payment gateways in real time to handle Bank, credit card and digital payment transactions. The ideal candidate should have a passion for building a high quality product, strong organization and analytical skills, high attention to detail, and excellent verbal and written communication skills with a strong customer centric approach. If this description fits you, come join us to build the critical Payment solutions to further cement Oracle s position as leading ERP software provider. Preferred Qualifications B.Tech/ BS/MS/ MCA / M.Tech Job Requirements: 5+ years of full-stack programming experience in Java, JavaScript, and REST APIs Solid understanding of design patterns, software architecture, and cloud-native architecture is highly desirable. Proficiency in any DBMS, preferably Oracle, along with hands-on experience in SQL/PL-SQL, is preferred. Excellent communication and reporting skills, paired with strong analytical and problem-solving capabilities. Proven expertise in system-level design, including experience with web services and service-oriented architectures. Experience with Oracle Fusion Middleware, OCI and prior involvement in developing ERP solutions is a strong advantage. Familiarity with Generative AI and Agentic AI is a significant plus. As a member of the software engineering division, you will Design and implement technical solutions with a focus on security, scalability, and performance as core architectural principles Collaborate with product managers and other stakeholders in understanding the requirements and work on delivering user stories/backlog items with highest levels of quality and consistency across the product Work with geographically dispersed team of engineers by taking complete ownership and accountability to see the project through for completion. Help Implement AI applications in payment like building intelligent payment agents by leveraging agentic architecture to optimize processing, enhance risk management, and deliver actionable insights for smarter transactions. Analyse the existing system architecture to identify areas for improvement, enhancing code quality and maintainability while ensuring system stability. Develop comprehensive test strategies for new features, and design and execute unit test plans and tests. Partner closely with the Service Assurance team to craft integration and regression test plans to ensure robust, end-to-end product quality. Troubleshoot critical issues and lead root cause analysis for customer issues

Responsible for supply and service assurance and vendor management of spend to support assigned site(s). The COE Buyer is responsible to resolve/reconcile price discrepancy and supply disputes with vendor to support site demand and meet customer request in most efficient and effective manner an at the lowest cost and admin. Position is also responsible for assigned sourcing and vendor management to support plants. Participate in Tail Spend sourcing initiatives as assigned, negotiating tail spend for assigned site(s). Participate in implementing procurement policies and procedures. Respond to plant requests with urgency and ownership. Understand the market dynamics, economic situation, and business practices. Develop supplier network. Monitor and manage supplier performance for the assigned location(s)/portfolio and ensure continuity of supply/services for designated sites of responsibility. Work closely with planning and manufacturing to address potential supply shortage and production issues. Manage the local sourcing for the assigned plant(s) and regional sourcing portfolio in accordance with Global Procurement policies, systems and procedures. Manage team s shared mailbox. Execute Tail Spend strategy including basic tail management: create, maintain and approve suppliers as per stakeholders requests. Build and manage internal relationships with IC&D Team, Operations, Sales, Finance, Legal, Quality, and GRA. External relationships with suppliers/potential supply partners for smooth and efficient execution of purchasing strategies. Understands and is updated on business needs and evolution regarding product changes, forecast and critical product demand. Resolve issues with suppliers regarding delivery, quality, supply problem, pricing and issues with blocked invoice for payment. Creates leveraged agreements as appropriate. Calculates and reports accomplishments in all appropriate systems.

Position Overview We are seeking a Service Assurance Analyst to join our high-performing Service Assurance team. This role is crucial to maintaining the efficiency and effectiveness of our repair center operations. The Analyst will be responsible for reviewing ticket histories, identifying recurring issues, analyzing data, and delivering insights that drive continuous improvement and support the AireSpring Advantage. The ideal candidate will have a strong background in telecom network architecture, protocols, hardware and software, along with proven analytical capabilities and proficiency in Microsoft Office tools. This position is ideal for someone who thrives in a data-driven, fast-paced environment and is passionate about improving operational performance. Key Responsibilities Collaborate with internal teams and external partners to investigate and resolve complex telecom issues and chronic troubles. Analyze ticket histories to identify recurring patterns and chronic problems; develop reports and insights to improve network performance. Develop and deliver Root Cause Analysis (RCA) reports with actionable recommendations to prevent repeat issues. Generate and maintain internal reports, including performance metrics, KPIs, and team-level dashboards. Deliver monthly executive reports showcasing Service Assurance performance against KPI objectives. Use tools such as Excel Pivot Tables and data visualization to support operational decisions. Mentor and provide feedback to team members on best practices in telecom operations and troubleshooting. Stay informed on emerging telecom technologies and evolving industry standards. Support and help implement new telecom projects and continuous improvement initiatives. Coordinate with Tier 1, Tier 2, and Firewall teams to ensure optimal scheduling and shift coverage. Manage headcount forecasting and staffing levels to ensure adequate coverage across all Service Assurance functions. Bachelor s degree in Information Technology, Project Management, or a related field or equivalent professional experience. Proven experience in a telecom analyst or similar operational support role.

Job Title: Customer Experience Program Manager (Cust Exp Prg Mgr) Location: Hyderabad, India Company: Honeywell Thermal Solutions ( https: / / automation.honeywell.com / us / en / products / thermal-solutions) Position Overview: The Customer Experience Program Manager will support customer experience programs for the technical delivery of Honeywell Thermal Solutions service revenue programs enabled by our IIoT platform TIQ. This role will report to the Technology Leader for Thermal Solutions in Hyderabad, India, and will collaborate closely with the sales team and the offering manager for TIQ to establish customer programs. The Cust Exp Prg Mgr will act as the interface between the customers project contacts and the Honeywell team for service fulfillment. This role involves close collaboration with the Thermal Solutions Engineering Program Management team to ensure a standardized and scalable process for service fulfillment. The Cust Exp Prg Mgr will also support the development of the service fulfillment team capabilities and skill set mix to drive customer centricity and commercial success of service offerings. Principal Responsibilities: Oversees the development and implementation of detailed technology solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in both a people management capacity and a technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and/or utilization (i.e., billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manages operational and product performance per customer expectations and contract. Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results. Develops and executes corrective action plans where performance is deficient. Leads cross functional program teams to achieve customer service-related objectives for new product introduction and field product related issues. Lead and facilitate the cross-functional process to review TIQ-based pursuit reviews. Institute a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings. Establish a global service provisioning team with a culture of open collaboration, communication, and inclusivity. Ensure on-time, on-budget, and on-quality delivery of approved service projects/programs. Identify, protect, and develop critical TIQ and software-based customer service knowledge, capabilities, and provisioning across the global Thermal Solutions organization. Manage the program team to stay ahead of technical and commercial risks on customer service projects, including coordination of risk reviews and formulating potential solutions. Work closely with sales, offering management, development operations, technical/application service team, and the R&D team to regularly track customer service program progress and drive corrective actions as necessary. Drive continuous improvement projects and design standards for TIQ-based services to improve service performance, quality, operations, and service assurance yields, reliability, and safety. Travel 20% of the time. Basic Qualifications: Bachelor s degree in engineering or IT-related field. 5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions. Education in business accounting and/or sales experience (Sales or Service Engineer). First leadership experience in an international, highly matrix organization (team or project). Preferred Qualifications: MBA is a plus. PMI PMP certification is a plus. Fluent in English, written and oral. Experience with ITIL model for service fulfillment and/or assurance. Understanding of state-of-the-art IIoT infrastructure and IT communication protocols. High performance standards and ability to push self and others to achieve bottom-line results. Successful cooperation in a business environment with cross-functional interaction: Sales, Marketing, Quality, Finance, and Operations. Outstanding influence skills and diplomacy. Stress management and ability to prioritize multiple requests. Strong communication skills and ability to balance customer and business priorities. Disciplined, responsive, and reliable when committing to actions. Works well in a matrix environment with the functional organization. Financial and business acumen. A well-developed sense of customer value and trends in the IIoT service environment, including AI, is seen as a plus. Likes to develop ideas and drive continuous improvement. Embracing new opportunities and adaptive mindset to guide the program team and bounce back from disappointments.

Job Description Within the telecom domain consulting division, Infosys is seeking a senior level Service Assurance solution Designer/Architect able to interact effectively with Customers (CxO), Directors and product owners to understand solutions and challenges in complete OSS area and effectively discuss about possible solutions. Define the high level solution architecture and impacts on various capabilities covering complete OSS. Required 4+ years of telecom domain experience Good experience end to end solution design Essential 4+ years of experience in working with Telecom clients in the role of solution design Experienced in the areas of OSS architecture, design and implementation for Telecom customers which can enable effective capturing of requirements within Service Assurance Understanding on telecom OSS with experience in standard design tools Design Patterns, UML, BPMN, SOA etc. Experience in designing on Service Fulfilment, Assurance, Inventory, Activation, Middleware, Interfaces (one or many) at telecom projects and rollout Candidate should demonstrate knowledge of Telecom Industry Standards/ regulations/ best practices in Telecom area like Frameworx (eTOM, TNA, SID), ITIL, IEEE, etc Expertise in any of the area in OSS is required with overall understanding of the entire stack. Knowledge of Synch Vs Asynch APIs, SOAP, Rest architecture Should possess lead qualities and must have experience in leading team of consultants / designers to achieve stated project / program goals Should have experience in defining the process, business requirements and system requirements in one or more areas of Telecom process (Fulfilment/Assurance), preferably Assurance Should be able to prepare, analyses and review proposals from internal teams, be able to provide appropriate solutions to problems, and make day-to-day decisions to run the client projects Should be able to engage with multiple stakeholders like Business, SI partners and System owners to understand, capture, finalize and sign off requirements Analyze the problem faced by the customer, participates in discussions with customer stakeholders to understand the problem, gather further data as required from the customer to define and document the problem and requirements Should be able to groom reporting consultants/ designers in basic consulting / Solution design skills Candidate should possess Good Communication & Client- interfacing skills. He should have cross-cultural working experience and should be able to work with multinational clients independently

We are looking for a highly skilled and experienced Assurance Senior Associate to join our team in Mumbai. The ideal candidate will have 2-4 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Develop and implement effective audit plans to ensure compliance with regulatory requirements. Conduct risk assessments and identify areas for improvement in financial reporting processes. Collaborate with cross-functional teams to design and deliver training programs on auditing best practices. Provide expert advice on accounting standards, including IFRS and GAAP. Review and analyze financial data to identify trends and anomalies. Develop and maintain relationships with external auditors and other stakeholders. Job Requirements Qualified Chartered Accountant or ACCA/CFA certification. Strong technical skills in accounting, including knowledge of IFRS, GAAP, and GAAS. Excellent verbal and written communication skills, with the ability to communicate complex ideas simply. Strong analytical and problem-solving skills, with attention to detail and the ability to work under pressure. Ability to work collaboratively as part of a team, demonstrating flexibility and adaptability. Experience working in an investment funds industry is preferred. Strong multi-tasking and project management skills. Excellent verbal and written communication skills (English) are required, as frequent communications with RSM International clients and United States-based engagement teams are necessary.

We are looking for a skilled Assurance Manager to join our team in Mumbai. The ideal candidate will have 5-10 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Plan and coordinate various phases of support services, including staff requirements and client engagement. Coordinate and participate in monitoring and reviewing quality control related to service delivery. Maintain relationships with abroad teams to provide excellent client service throughout the year. Assist in reviewing work product, ensuring staff perform proper self-review, and provide guidance on testing. Monitor and report productivity and adherence to work plan schedules on each assignment. Develop, motivate, and train staff level team members, advising on career development. Participate in designing and delivering training programs to continually develop knowledge and expertise through learning opportunities. Proactively anticipate and address concerns, escalating issues as they arise. Maintain own professional development through ongoing education/development opportunities and participate in a range of projects, collaborating with multiple teams to demonstrate critical thinking, problem-solving, initiative, and timely completion of work. Actively seek opportunities to expand services to US business teams. Job Requirements Bachelor's degree in Commerce or MBA. Qualified Chartered Accountant or ACCA/Licensed CPA. Minimum 5 years of relevant experience in an accounting and audit-related field. Excellent technical skills in accounting, including GAAP, GAAS, and IFRS. Highly developed problem-solving and analytical skills. Relevant experience in providing effective management oversight of staff. Ability to cultivate and maintain positive, productive, and professional relationships. Ability to influence and communicate with stakeholders at all levels. Excellent verbal and written communication skills (English) for frequent communications with RSM client engagement teams. Experience in the Industrial Goods industry is preferred. Strong data analytical skills, including advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint.

We are looking for a skilled Assurance Supervisor 1 to join our team in Mumbai. The ideal candidate will have between 4 to 7 years of experience in accounting and audit, with a strong background in assurance services. Roles and Responsibility Provide timely, high-quality client service as part of engagement teams serving large and small companies. Develop strong working relationships with clients and internal teams to understand and solve complex business challenges. Perform audit procedures and tests in accordance with the RSM audit methodology based on the overall audit plan. Identify areas of risk and accounting and auditing issues, and discuss them with engagement teams to resolve problems. Research technical accounting issues and develop industry expertise. Prepare audit reports and management letters, ensuring compliance with quality standards. Supervise and develop training for associates, taking ownership of assigned tasks to ensure service excellence through prompt responses to internal and external clients. Coordinate the development and execution of the audit work plan and client deliverables, understanding RSM US and RSM Delivery Center's line of business service capabilities to provide integrated service delivery. Ensure professional development through ongoing education and participate in projects, collaborating with multiple teams while demonstrating critical thinking, problem-solving, initiative, and timely completion of work. Provide oversight to senior associates and associates, including training and development activities. Job Requirements Bachelor's degree in Commerce/MBA Qualified or equivalent qualification. Qualified Chartered Accountant/ ACCA / Licensed CPA with 4-7 years of relevant experience in an accounting and audit-related field. Possess strong technical skills in accounting, including GAAP and GAAS. Demonstrate excellent verbal and written communication skills in English, with frequent communications with RSM International clients and United States-based engagement teams required. Exhibit strong multi-tasking and project management skills. Be proficient in advanced Excel skills (Vlookups, pivot tables, and basic formulas), Word, and PowerPoint. Experience in the Private Equity industry is preferred. Strong data analytical skills, including advanced Excel skills, are desirable.