242 Service Assurance Jobs - Page 3

MUST HAVE SKILLSETS IN PROFILE: Solution Architect Presales- RFP/RFI Data Centre, Storage, Service desk Managed Services Must have worked on Onsite customers Handled team & also willing for Individual Contributor role IT Infrastructure Job Description: The role is part of the Cognizant s Cloud, Infrastructure and Security (CIS) Services BU Solution Group, which involves supporting proactive and reactive business opportunities of solutions around Infrastructure in the space of Managed Services & Transformation etc across all verticals. The individual will be closely working with onsite sales, solutions and delivery teams, and participate in solution discussions, workshops, due diligence etc. ...

Key Responsibilities 1. Service Assurance (Efficiency & Quality) Ensure service turnaround times meet or exceed benchmarks Drive customer satisfaction improvements through structured surveys (CSat, NPS) and regular feedback loops Monitor and reduce rework / failure recurrence Manage customer claims effectively and enhance first-time-fix rates 2. Product Care (Revenue Growth) Build and execute strategies for spares & service revenue growth (AMC, parts sales, product upgrades, training) Track and grow Average Revenue per Account Generate leads for upsell and cross-sell opportunities to be nurtured by the sales team (RISE) Achieve Spares & Services revenue targets with predictable realization 3...

This position is a hands-on technical leader for new Network Surveillance Management technology that supports AT&T s leading edge networks and services, such as network virtualization and 5G, which require extensive surveillance and cross-domain correlation across multiple services. Evaluate and introduce strategic technology to enable Service Assurance architectural goals and transformation goals. This position requires technical leadership, innovation, and deep subject matter expertise in Network Service Assurance. Will be responsible for software development, testing, deployment, and support of Network Service Assurance applications. Required work includes collaborating with system engine...

This position is a hands-on technical leader for new Network Surveillance Management technology that supports AT&T s leading edge networks and services, such as network virtualization and 5G, which require extensive surveillance and cross-domain correlation across multiple services. Evaluate and introduce strategic technology to enable Service Assurance architectural goals and transformation goals. This position requires technical leadership, innovation, and deep subject matter expertise in Network Service Assurance. Will be responsible for designing, developing, and maintaining data models and ETL processes, testing, deployment, and support of Network Service Assurance applications. Require...

Role & responsibilities Identify and Deploy Measures to Improve Service Level for customer leading to increased recurring revenue. Customer engagements MBR/QBR-- Develop & Nurture Relationships with relevant people at Client Organization Account wise Network KPI tracking - Undertake Periodic Reviews of Customer network Performance. Shore up recurring revenue opportunities. Closing customer escalations end to end . Forecasting Churn and Revenue Retention Understanding of Network architecture Understanding of Solutions provided Driving SIPs for key KPI improvement Ensures right health (flaps) of critical & high value services Planning for configuring solutions basis customer’s requirements Pre...

Role & responsibilities Implementation of the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers. Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance. Identify and Deploy Measures to Improve Service Levels. Develop & Nurture Relationships with relevant people at Client Organization. Identify opportunities to shore up recurring revenue opportunities. Preferred candidate profile Customer Focus and Customer first attitude. Reasonable Commercial, process and Business Awareness. Perseverance and go getter attitude. Collaborative relationships building & working. Effective Communi...

Join us and drive the design and deployment of AI/ML frameworks revolutionizing telecom services. As a key member of our team, you will architect and build scalable, secure AI systems for service assurance, orchestration, and fulfillment, working directly with network experts to drive business impact. You will be responsible for defining architecture blueprints, selecting the right tools and platforms, and guiding cross-functional teams to deliver scalable AI systems. This role offers significant growth potential, mentorship opportunities, and the chance to shape the future of telecoms using the latest AI technologies and platforms. You have: 10+ years' experience in AI/ML design and deploym...

Onsite role, India Delivery Centre Full time position, 3-5 days per week in office (not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-serv...

Role Overview: You will be primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps. Your role will encompass infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. You will engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaboration with Solution Managers, Solution Architects, and Finance Managers will be essential to create solution documentation, pricing model...

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maint...

Location - Any (Remote) Job Summary: We are looking for an experienced OSS Functional Designer with deep domain knowledge in telecom Plan & Build processes and hands-on expertise in workflow systems. This role involves designing functional solutions that streamline network planning, provisioning, and rollout activities, while ensuring automation and orchestration through robust workflow frameworks. 8+ years of experience in OSS functional design within telecom environments. Mandatory expertise in Plan & Build domain (e.g., network rollout, provisioning, inventory planning). Strong experience with workflow systems and process modeling tools (e.g., BPMN, Camunda). Develop and refine workflow m...

RSM is looking for a dynamic Manager to join our Assurance team. You will have the opportunity to work as a team member on diverse client engagements. Our clients include local, national and internationally recognized companies. RSMs assurance professionals helping companies improve their performance through the most challenging business cycles. Responsibilities Perform Review and Compilation engagements in accordance with firm and professional standards as directed by engagement leaders. Design, develop, and execute analytical procedures to assess financial data andperformance metrics. Review and analyze lease agreements to ensure compliance with lease accountingstandards (e.g., ASC 842), i...

Job Title SM- Workspace Management Job Grade: G9A/G9B Function: Information Technology Sub-function: Service Assurance Manager s Job Title: Deputy General Manager Skip Level Manager s Title: Head - Global Infra & Service Assurance Function Head Title: Head - Global IT Service Assurance Location: Mumbai No. of Direct Reports (if any) 2 Date of Joining: Areas Of Responsibility At Sun Pharma, we commit to helping you Create your own sunshine by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community. Are You Ready to Create Your Own Sunshine As you enter the Sun Pharma world, you ll find yourself becoming Better every day through c...

Role & responsibilities: This position is responsible for wire line (NLD & Access) Service Assurance for wireline B2B Customer links and thereby directly contributing customer satisfaction. The position will also be responsible for enhancing efficiencies, mitigate risks, resolve issues and optimize cost savings, and to ensure that all deliverables are completed within SLA. Manager shall also work towards identifying, developing and implementing techniques to improve productivity. Essentially the key focus area of this position will be Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders. Driving teams to ensure ...

We are seeking a dynamic and detail-oriented Manager HAM, SAM, Licensing Compliance, and GRC to lead the governance of IT assets and licensing compliance while also managing governance, risk, and compliance (GRC) functions. This strategic role will oversee hardware and software asset management (HAM/SAM), ensure compliance with licensing agreements, and implement IT GRC frameworks in line with organizational policies and global standards. The ideal candidate should have a strong understanding of IT asset lifecycle management, licensing models, audit processes, and regulatory compliance, along with proven experience in risk management, policy enforcement, and IT governance. 1. Hardware & Soft...

TAM Responsibility Technical Relationships Management: Connect with customer end IT - Person, Manager, Head to act as a bridge between customer and organization. Escalation Management: Handling customers escalation to support and resolve their OPEN issues from internal teams to prioritize the resolution and updating the status proactively to customers and close loop on resolution. Governance Meetings: Arranging Monthly / Quarterly engagement with customers to review the services. Service Improvement Plan: Identify the repeat technical issues and implement the Service Improvement Plan (SIP) for reduction of technical issues and meeting customer expectations. Experience Minimum 8-10 years of r...

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Tech Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integrat...

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Tech Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integrat...

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Fulfillment Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and developing business solutions to create tan...

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer Department-Customer Experience Center Reporting -RelationshipCEC Team Leader Service Assurance Position Grade-Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of...

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current...

About The Role Job Title- C&M CTO Advisory & Network Transformation Non-Exec - S&C Global Network Management Level :Analyst / Consultant (Level 11/9) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model, Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills :TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a...

About The Role About The Role Digital Core Assurance Consultant Communications & Media Management Level:Analyst /Consultant / Team Lead Location: Bengaluru / Gurugram / Pune / Mumbai / Remote options available Travel: As per project requirements Role Overview As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization. Key Responsibilities Consulting & Transformatio...

About The Role Job Title-C&M CTO Advisory & Network Transformation Exec S&C Global Network Management Level :Manager / Sr. Manager (Level 7/6) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model ,Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills ::TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a Telec...

About The Role Job Title- C&M CTO Advisory & Network Transformation Non-Exec - S&C Global Network Management Level :Analyst / Consultant (Level 11/9) Location :Bangalore / Gurgaon / Mumbai / Pune / Hyderabad / Kolkata / Chennai Must Have Skills :Telecom Networks Consulting around Process Management, Program & Product Management, Business Analysis Value Realization, AI & Automation, Network Operating Model, Service Assurance, Service fulfillment, Network Inventory, Planning & Design , Deployment, Operations, Field Force in areas of wireline/wireless, 5G, OSS & Cloud Good to Have Skills :TM forum & ITIL frameworks, ITSM tools (ServiceNow, BMC Remedy), Agile & Scrum practices Job Summary : As a...