123 Service Assurance Jobs - Page 2

Responsible for offering day-to-day coordination and administrative support to operational and clerical team members or contractors, ensuring seamless workflow and task completion. Additionally, accountable for overseeing team tasks, providing constructive feedback, and offering on-the-job coaching to enhance team performance and efficiency. Key Responsibilities Provide daily coordination support to operational and clerical teams, ensuring smooth workflow and task completion across various departments. Assist the manager with administrative tasks such as scheduling, documentation, and communication to facilitate efficient operations. Oversee service assurance and customer service activities, addressing inquiries and resolving issues promptly. Manage on-road operations, including handling, dispatch, pick up, and delivery processes to ensure timely service. Implement and maintain quality management practices to uphold service standards and customer satisfaction. Monitor and control network operations to optimize efficiency and minimize disruptions in service. Support the customer service and support group in resolving customer queries and enhancing client relationships. Manage contract sourcing and negotiations to secure reliable service providers and vendors. Ensure compliance with regulations and safety standards for handling dangerous goods during operations to mitigate risks. Qualifications & Experience: Minimum Graduate Industry experience required Skills: Time Management Problem Solving Planning & Organizing Accuracy & Attention to Detail Advanced MS office skills (Excel, Word, Powerpoint) Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity

FXEMEISA_4- Air Network Support; Operations Support; Operational Support; Dispatch; Admin & Support; Customer Service; Service Assurance; Manifesting; Customer Services/ Support Group; Dangerous Goods; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Operational Administration & Support; Sort Support & Trace Management; Reporting; Location-based Customer Service. "" Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members. Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills

Opportunity for Telecom Service Assurance Engineers : Overview: MVNO (Mobile Virtual Network Operator) successfully requires a blend of telecom expertise , IT systems knowledge , and business acumen Role & responsibilities Responsible for the equipments operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades, and repairs for IP, Transport, Voice and Mobility, and WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities, and Change Management. Correct network and SOC problems effectively and promptly. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services. Preferred candidate profile Location - Chennai Shift -Flexible to work in US Shift (Night Shift) - 2 Way Cab and Shift Allowances Provided Work Mode - Work from Office (5 Days work week - Rotational Week-off) Notice - Preferred Immediate joiners/1 Month Technical Skills: Understanding of Mobile Technologies: GSM, UMTS, LTE, VoLTE, and 5G. Core Network Knowledge: Familiarity with HLR/HSS, GGSN/PGW, MSC, STP, and Diameter/SIGTRAN protocols. SIM & eSIM Management: Knowledge of SIM provisioning, OTA updates, and eSIM profile handling. Good to Have: ITIL Framework: Knowledge of incident, problem, and change management processes. Communication & Escalation: Clear documentation, timely escalation, and coordination with MNOs and vendors. Analytical Thinking: Ability to correlate alarms, KPIs, and customer complaints to identify root causes. OSS/BSS Expertise: Experience with billing systems, CRM, mediation, and provisioning platforms. API Integration: Ability to integrate with MNOs, MVNEs, and third-party services using REST/SOAP APIs. Note: Interviews will be conducted virtually in MS Teams.

Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Produce a modular and flexible E2E design that meets the business requirements The Solution Designer Role is responsible for the overall integrity of solution so must have knowledge of existing system set Telco systems strategy and any applicable IT standards Well versed with prior design operational experience with any or all of these BT components in Network and Service Fulfillment OSS SRIMS PiPER BERT GEOHUB CSS ROSE iPUB ESB Collaborate with Product owners Business Analysts systems designers platform architects to ensure that every system impacted by the design clearly understand the broader business objectives and ensure documentation sign off of system designs Be responsible for Rapid Impact Assessments RIA IA generating Estimates VROM ROM Collaborate with the Enterprise Architect ensuring that Solution Architectures are in alignment with the overall EA and Technology strategy Uphold the architectural governance principles and good implementation design for architectural deliverables Effectively manage risks and issues associated with Solution designs Use tools techniques that transform E2E design Well versed with Service assurance domain in Telco Significant Experience in one or more of the Service fulfillments Network Plan Build Service Management Workflow platforms COTs product or homegrown tools Understanding of generic fault monitoring protocols interfaces such as SNMP Telemetry and Syslogs Ability to understand and define REST SOAP based web services

Create Solution stories as per requirements specified in BRD that deliver the specified business requirements Produce a modular and flexible E2E design that meets the business requirements. The Solution Designer Role is responsible for the overall integrity of solution so must have knowledge of existing system set,Telco systems strategy and any applicable IT standards. Well versed with prior design/operational experience with any or all of these BT components in Network and Service Fulfillment OSS SRIMS, PiPER, BERT, GEOHUB, CSS/ROSE, iPUB/ESB. Collaborate with Product owners, Business Analysts, systems designers, platform architects to ensure that every system impacted by the design clearly understand the broader business objectives and ensure documentation & sign off of system designs. Be responsible for Rapid Impact Assessments (RIA IA) & generating Estimates (VROM / ROM) Collaborate with the Enterprise Architect ensuring that Solution Architectures are in alignment with the overall EA and Technology strategy Uphold the architectural governance principles and good implementation design for architectural deliverables Effectively manage risks and issues associated with Solution designs Use tools & techniques that transform E2E design Well versed with Service assurance domain in Telco. Significant Experience in one or more of the Service fulfillments, Network Plan & Build, Service Management/Workflow platforms COTs product or homegrown tools Understanding of generic fault monitoring protocols/interfaces such as SNMP, Telemetry and Syslogs Ability to understand and define REST/SOAP based web services

Payroll-Bank location: Gurugram 39 / Andheri Salary-Upto 6 lakhs Fixed Shift-10am to 7Pm Graduate with Min 1 yrs exp Voice process (Banking /NBFC Sector Mandatory) Jd Manage portfolio of 300 to 400 Banking Customers on calls call 9773553319 Simran Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

CEC-Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer Department Customer Experience Center Location Thane Reporting Relationship CEC Team Leader Service Assurance Position Grade Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers customers

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer DepartmentCustomer Experience Center Location-ThaneReporting RelationshipCEC Team Leader Service Assurance Grade-Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Telecom Service Assurance. Experience5-8 Years.

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maintains the frameworks and artefacts used in the implementation of an application, with reference to the systematic architecture of the overall application portfolio e. Responsible for application architecture paradigms such as service-oriented architecture (SOA) and, more specifically, microservices, ensuring business achieve agility and scalability for a faster time to market f. Provide solution of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration design framework/ architecture Depending on the clients need with particular standards and technology stacks create complete RFPs Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Tracks industry and application trends and relates these to planning current and future IT needs g. Provides technical and strategic inputs during the project planning phase in the form of technical architectural designs and recommendations h. Account mining to find opportunities in the existing clients i. Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture. j. Identifies implementation risks and potential impacts. k. Create new revenue streams within applications as APIs that can be leveraged by clients l. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part 2.Understanding application requirements and design a standardize application a. Creating Intellectual Property in forms of services, patterns, models and organizational approaches b. Designing patterns, best practices and reusable applications that can be used for future references c. Ensure system capabilities are consumed by system components and set criteria for evaluating technical and business value in terms of Tolerate, Invest, Migrate and Eliminate d. Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance e. Coordinating input on risks, costs and opportunities for concepts f. Developing customised applications for the customers aligned with their needs g. Perform design and code reviews thoroughly on regular basis, keeping in mind the security measures h. Understanding design and production procedures and standards to create prototypes and finished products i. Work closely with systems analysts, software developers, data managers and other team members to ensure successful production of application software j. Offer viable solutions for various systems and architectures to different types of businesses k. Seamless integration of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development l. Transforming all applications into digital form and implement and evolve around mesh app and service architecture that support new technologies like IOT, blockchain, machine learning, automation, BOTS etc m.Cloud Transformation(Migration) Understanding non-functional requirements Producing artefacts such as deployment architecture, interface catalogue Identify internal and external dependency, vendor and internal IT management Support build and testing team n.Cloud Transformation(Modernization) Understanding and Defining target architecture in Integration space Assessing project pipeline / demand and align to target architecture Technical support of delivery team in terms and POC and technical guidance o.Keep Up-to-date with the latest technologies in the market Mandatory Skills: Telecom Service Assurance. Experience8-10 Years.

Payroll-Bank location: Gurugram 39 / Andheri Salary-Upto 6 lakhs Fixed Shift-10am to 7Pm Graduate with Min 1 yrs exp Voice process (Banking /NBFC Sector Mandatory) Jd Manage portfolio of 300 to 400 Banking Customers on calls call 9773553319 Simran Required Candidate profile Graduate with Exp Only Apply Comp off for bank holidays Uniform will be shared by Bank hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current processes and future process improvements to better customer experience Suggest process improvements Graduate Minimum 1-2 experience in customer service Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Job Overview: We re looking for a curious and motivated individual to become the 2nd member of the Service Assurance team in Enterprise IT. We keep products on track as they transition to the live environment and start contributing to our organizational objectives. You ll work closely across timezones with a strategic manager who values autonomy, experimentation, and thoughtful structure. Youll learn how Arm works, then help craft, run and automate the mechanisms that underpin service quality for IT. 40% of your days will be spent with high performing colleagues in our Bangalore office, helping them meet organisation-wide goals and targets. You ll have space to learn, question, improve and be heard! Responsibilities: Contribute to smooth and clear project handovers , resolving differences between teams, documenting cleanly with checklists and frameworks that evolve over time. Track and interpret key operational metrics and compliance indicators manual to start with, and youre expected to devise and develop opportunities for smarter, automated reporting. Devise, develop, and champion AI, automation and live dashboarding tools to streamline routine checks, document reviews, and knowledge curation. While upholding our environment of collaboration and psychological safety, highlight weaknesses and inspire lasting improvements. Required Skills and Experience: You ve enjoyed a career of solving problems and enhancing maturity in a technology setting, succeeding with great integrity, gaining trust and allies. Either: Experience in developing and transitioning successful IT systems, or a successful background in governance while developing the skills to scale and improve processes. Enthusiam and commitment to our manual reporting processes initially, and then soon to automate or script dashboards, templates or trackers to support our growth and scale. This will be the best work of your career! Clear and respectful communication , especially in writing - across timezones, hierarchy and different teams. You re comfortable working flexibly and independently but know when to ask for context or support. Nice To Have Skills and Experience: Experience or understanding of site reliability engineering principles. You ve tried using AI tools or automation platforms , or you re keen to start especially where they can save time and increase quality. You have taken part in compliance audits. Understanding of ITIL v4, IT Operations, or DevOps or equivalent principles. Understanding of how excellent IT tools can contribute to an enterprise s success. #LI-SA3 Accommodations at Arm At Arm, we want to build extraordinary teams. . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Equal Opportunities at Arm

Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Service Assurance, Tech Solution Architecture Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time educationBE or any equivalent Summary :As an Integration Architect, you will design, build, and configure end-to-end (E2E) integration solutions for telecom and service providers, focusing on Telecom Inventory and Order Management. You will ensure seamless integration of telecom systems, including inventory management, order management, provisioning, and activation, maintaining high standards of performance, scalability, and security. Your typical day will involve collaborating with cross-functional teams to understand requirements, drafting integration designs, and optimizing interactions between various systems. Roles & Responsibilities:- Design and architect E2E integration solutions addressing telecom-specific requirements.- Collaborate with cross-functional teams to ensure seamless integration of systems, applications, and databases across multiple platforms.- Lead and manage integration projects from initiation to completion, ensuring alignment with business objectives and successful delivery.- Optimize interactions between order management, inventory systems, fulfillment platforms, and other OSS/BSS components.- Define and enforce best practices for API management, system integration, and orchestration of telecom services.- Conduct performance analysis to ensure system integration designs can scale and meet increasing demand.- Work closely with development teams to understand source code, assist in troubleshooting, and create efficient integration designs.- Lead, mentor, and provide guidance to junior integration architects and technical teams on complex integration challenges. Professional & Technical Skills: - Must Have Skills: Proven experience in telecom industry integration, especially in inventory management, order management, and service fulfillment.- Strong understanding of OSS/BSS, API management, and integration tools.- Experience in designing large-scale, complex integration solutions for telecom systems.- Good To Have Skills: Ability to work effectively with cross-functional teams and communicate technical concepts clearly.- Excellent problem-solving and analytical skills with a focus on performance optimization and scalability.- Recommendation:Strong leadership skills with the ability to mentor junior team members. Additional Information:- The candidate should have a minimum of 3 years of experience in telecom industry integration.- This position is based at our Bengaluru office / any office.- A 15 years full-time education is required. Qualification 15 years full time educationBE or any equivalent

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Roles & Responsibilities:- Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews, ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Information Communication Technology (ICT).- Strong understanding of Service Assurance.- Experience in designing business processes, including characteristics and key performance indicators (KPIs).- Experience in quality management reviews.- Experience in educating stakeholders to ensure a complete understanding of the designs. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance, MongoDB, Database Architecture, Data Analytics Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and proposing innovative solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Analyze and document business processes to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Assurance, Database Architecture, Data Analytics, MongoDB.- Good To Have Skills: Experience with cloud-based solutions and integration platforms.- Strong analytical skills to assess business needs and translate them into actionable solutions.- Ability to create detailed business cases and project plans.- Excellent communication skills to effectively convey complex ideas to diverse audiences. Additional Information:- The candidate should have minimum 7.5 years of experience in Service Assurance.- This position is based at our Bengaluru office.- A BE or equivalent is required. Qualification BE or equivalent

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Fulfillment Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, and developing business solutions to create tangible business value for the client. Your typical day will involve defining opportunities, developing business cases, and leading the implementation of solutions using your expertise in Service Fulfillment, Microservices and Light Weight Architecture, and Service Assurance. Roles & Responsibilities:- Lead current state assessments and identify high-level customer requirements.- Define opportunities to create tangible business value for the client.- Develop business solutions and structures needed to realize these opportunities.- Develop business cases to achieve the vision.- Lead the implementation of solutions using your expertise in Service Fulfillment, Microservices and Light Weight Architecture, and Service Assurance. Professional & Technical Skills: - Must To Have Skills: Expertise in Microservices and Light Weight Architecture, and Service Assurance.- Must To Have Skills: Strong understanding of Service Fulfillment.- Experience in leading current state assessments and identifying high-level customer requirements.- Experience in developing business solutions and structures.- Experience in developing business cases.- Experience in leading the implementation of solutions. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Service Fulfillment.- The ideal candidate will possess a strong educational background in Business Architecture, Business & Technology Integration, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Hyderabad office. Qualification BE or equivalent

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems Summary :As a Service Assurance Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities:- Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements.- Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics.- Assist in quality management reviews and ensure all business and design requirements are met.- Educate stakeholders to ensure a complete understanding of the designs.- Provide guidance and support to the project team on business process design and implementation. Professional & Technical Skills: - Must To Have Skills: Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment.- Good To Have Skills: Experience in business process design and implementation.- Strong understanding of business process management and improvement methodologies.- Excellent communication and interpersonal skills.- Ability to work collaboratively with cross-functional teams.- Experience in project management and delivery.- Solid grasp of quality management principles and practices. Additional Information:- The candidate should have a minimum of 5 years of experience in Service Assurance.- The ideal candidate will possess a strong educational background in business process management, information technology, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office. Qualification Bachelors degree in Computer Science Software Engineering or a related fieldProven experience in software development and application maintenance with a focus on inventory management systems

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Email & Chat Social Media Support-ORM HNI, Ultra HNI Customer Support Video KYC Credit Cards Service Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must 2 Rotational weekly offs provided Call 8080126356 Ekta www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

Role includes on-calls services to existing customers of Banks for below departments Phone Banking Service Assurance (handle 1st level escalations) Social Media Support-ORM HNI, Ultra HNI Customer Support VKYC Credit Cards Service Cross Sales Required Candidate profile Graduate/MBA - Work on Bank Payroll Fresher/Experience in BPO, BFSI, NBFC Voice support Fluent English is a must Call 9773553319 - HR Simran/ 9082104424 - HR Sanika www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

This position is a hands-on Engineering Leader for new Network Surveillance Management technology that supports ATT s leading-edge networks and services, such as network virtualization and 5G, which require extensive surveillance and cross-domain correlation across multiple services. Evaluate and introduce strategic technology to enable Service Assurance architectural goals and transformation goals. This position requires technical leadership, innovation, and deep subject matter expertise in Network Service Assurance. Will be responsible for leading software development, testing, deployment, and support of Network Service Assurance applications. Required work includes collaborating with system engineers, participating in scrum, development and testing code to meet requirements, troubleshoot issues, monitor performance, and optimize processes for continuous improvement and fixing security vulnerabilities. This role involves people management for up to 20 team members. Key Responsibilities : Team Leadership Development: Mentoring, coaching, and developing individual team members. Setting clear expectations and providing regular feedback. Fostering a collaborative and inclusive team culture. Resolving conflicts and removing obstacles that impede team progress. Project Management Delivery: Planning, organizing, and executing software development projects. Ensuring projects stay on time and within budget. Managing project scope, timelines, and resources. Tracking project progress and communicating updates to stakeholders. Technical Oversight Quality: Providing technical, functional guidance and support to the team. Ensuring adherence to coding standards and best practices. Reviewing code and providing feedback to improve quality. Identifying and mitigating technical risks. Stakeholder Management: Collaborating with product managers, designers, and other stakeholders. Communicating project status, technical issues, and team performance to senior management. Recruiting Onboarding: Participating in the hiring process to build a high-performing team. Onboarding new team members and ensuring they are equipped for success. Continuous Improvement: Staying abreast of industry trends and emerging technologies. Identifying opportunities for process improvement and innovation. Required Skills/Qualifications : Leadership Skills: Personnel and project management skills Strategic thinking Leadership, teambuilding, and mentoring skills Strong communication, interpersonal, and conflict resolution skills Critical thinking and problem-solving skills Data analytics skills and experience Attention to detail Flexible thinking, including the ability to pivot and try new approaches when faced with challenges Organizational, planning, and documentation skills Ability to explain complex information to non-technical management personnel and other stakeholders Ability to work on multiple projects in various stages simultaneously Technical/functional skills: Strong hand-on experience in Software Development using Java, python. Expertise with developing and deploying applications and Micro services to Public Cloud, preferably Azure. Looking for Telecom OSS knowledge preferrably Experience in Linux/Unix, shell scripting. Experience in Databases (SQL/NoSQL) like CASSANDRA, Postgres, MySQL and Snowflake. Knowledge in microservices Architecture and Design Patterns Knowledge of real-time data streaming and messaging solutions like Kafka, IEBUS Experience with tools like Maven, GIT, Jenkins, JFrog, Sonar and security scans (like Veracode) Knowledge of containerization and orchestration with Docker, Helm, and Kubernetes Experience in front-end development using Angular. Knowledgeable of key networking technologies such as 5G Core, RAN, Transport, IP Routing, Ethernet, and Access Wireline Networks. Data collection approaches through adoption of industry standard methods and open-source capabilities and dashboards through Grafana Experience with the TICK stack: Telegraf, InfluxDB, Chronograf and Kapacitor is a plus. Experience with the ELK stack: ElasticDB, Logstash, Kibana is a plus. Azure/AWS/Google Cloud certified Cloud developer/Cloud architecture Understanding of key protocols including HTTP, SNMP, DNS, SSH. Experience in all phases of Software Development Lifecycle including Requirements, Design and Architecture, Development, testing and Quality Assurance, Deployment and Release Management and Maintenance and Support. Any prior experience in a telecommunications industry setting is a plus. Overall Experience: 10+ years in relevant technologies. Flexible to work with overlapping hours with USA team. Location: IND:KA:Bengaluru / Innovator Building, Itpb, Whitefield Rd - Adm: Intl Tech Park, Innovator Bldg ATT is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-59821 Date posted 06/06/2025

Job responsibility Lead- Converged Communication -Smartflo Onboarding ONB support is responsible for timely cost-effective Customer Service Delivery, 30 day Assurance Project Management for the Smartflo related products. Major responsibilities include: Create Enable smart operational process for Smartflo related products Manage Delivery for 250+ orders every month with 6000+ channels Responsible for Partner Training, Audits, Automation, Analytics for Smartflo Responsible to implement oversee segmented service delivery across value customers Engage with stake holders to mitigate escalations also prioritize transactions Design of SOPs and SOW for the Onboarding 30 day support for Smartflo Ensure to inform Program Managers on field for coordination of demos and customer acceptance Coordination with Switch, IP and Platform Teams for configurations Coordinate with Network IT Switch for issues related to that domain. Responsible for Delivery NPS taking corrective action to improve NPS Responsible to drive Delivery Cycle Time Reduction enhance Install MRC Improvement projects Dashboard Management: Create Operational dashboard for monitoring quality of delivery, timeliness of delivery and CSAT Cross-Functional Stakeholder Management: Collaborate with various teams including: PM team for demo, Switch, IP , demo customer acceptance. NOC Team for the circuit level provisioning. Partner teams for ONB ONB support Quality reports The aspirant for this role must have in-depth understanding about the Service Delivery Post Sales, Overall Assurance and Partner Management. Span of control: 15+ Partner manpower Key Customer Business, Service Management, Customer Finance Necessary Preferred Skills Over 7-8 years of experience in Contact Centre Management. Program Management, Service Delivery, Proven track record of leading diverse teams. Strong understanding of customer service, and technical knowledge of cloud products Excellent problem-solving, communication skills. Proficiency in data analysis and reporting, with the ability to generate insightful MIS reports Ability to work with cross functional teams Working experience with prominent telecom operators for Service Assurance Delivery, and Operations, Partner Management Qualification Diploma(Telecom / Communication / Instrumental) , BSc (Technical) Overall Work Experience Over 7-8 years of experience in Contact Centre Management. Program Management, Service Delivery, specializing in Telecom products Behavioural Attributes Positive thinking Team player Good listener Calm, Composed Ability to absorb pressure

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : Service Fulfillment, Application Design, Data Modeling Techniques and Methodologies, Process Improvements Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Expected to provide solutions to problems that apply across multiple teams- Lead process improvement initiatives to enhance service fulfillment- Develop and implement data modeling techniques and methodologies- Design and optimize application architecture Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Fulfillment, Data Modeling Techniques and Methodologies, Process Improvements, Application Design- Strong understanding of IT service delivery processes- Experience in implementing technology best practices- Knowledge of business process architecture principles- Ability to analyze and interpret complex data sets Additional Information:- The candidate should have a minimum of 12 years of experience in Service Fulfillment- This position is based at our Bengaluru office- A BE or equivalent is required Qualification BE or equivalent

What You ll Do Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco Products Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services strategies and goals. Play the role of an individual contributor. Decision Making / Impact Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams. Ability to understand and communicate project scope and map it to customer business goals and objectives. Role and specific responsibilities Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco Products services and solutions. Takes ownership of task/project implementation for assigned engagements. Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues. Demonstrates software skills and tools to configure, deploy Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. Who You Are Expertise Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Desired Skills (Good to have as value add to this role) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Education &/ Additional Certifications Degree/ Masters CCNP, CCIE (R&S / DC) VCP, AWS, CKA (Good to have) What You ll Do Drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes. Assist customers with integration and implementation of tools, systems, and service assurance for Cisco Products Support presale activities and translate business requirements into solution design. Build customer simulations in test labs to resolve/validate issues. Build and deliver customer collateral, documentation, and knowledge transfer. Drive customer technology transitions, influencing solution architectures and services. Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services strategies and goals. Play the role of an individual contributor. Decision Making / Impact Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams. Ability to understand and communicate project scope and map it to customer business goals and objectives. Role and specific responsibilities Associate with customers along with appropriate internal and external resources deployment/optimization of Cisco Products services and solutions. Takes ownership of task/project implementation for assigned engagements. Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team. Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans. Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues. Demonstrates software skills and tools to configure, deploy Cisco products and solutions. Gives in the development of digital intellectual capital (e.g. scripts, digital signatures). Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies. Who You Are Expertise Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Desired Skills (Good to have as value add to this role) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Education &/ Additional Certifications Degree/ Masters CCNP, CCIE (R&S / DC) VCP, AWS, CKA (Good to have)

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and designing innovative business solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Monitor project progress and ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Assurance.- Strong analytical and problem-solving skills.- Experience in business process modeling and improvement.- Ability to communicate complex ideas effectively to diverse audiences.- Familiarity with project management methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Service Assurance.- This position is based at our Bengaluru office.- A BE or equivalent is required. Qualification BE or equivalent