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Network Operations/Service Assurance _ Contract _ Pune / Hyderabad

Network Operations/Service Assurance _ Contract _ Pune / Hyderabad

Cygnus Professionals

8 - 13 years

0 Lacs

pune bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

network operations certified service assurance routing & switching data centre operations noc excel power bi cisco mpls switching powerpoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Industry:

Years of Experience:

Skills & Expertise:

Leading L3 NOC operations for Managed Router, Switches, Aps & WLCs devices along with routing & switching and WLAN domains
Managing and guiding L1 & L2 engineers for incident resolution and escalation
Hands-on experience in
Routing & Switching (Cisco, Juniper & HPE), Wireless technologies (Cisco & Aruba)
and
F5 load balancer
Monitoring and troubleshooting across
Cisco XE/XR & Junos MX series Router, Switches, Cisco & Aruba Access Points, Cisco 9800 series WLCs & Cisco DNAC, F5 Load balancers.
SLA/KPI compliance and operational governance
Handling customer queries and escalations effectively and ensure timely response
Vendor ecosystem & RMA:
Cisco, Juniper, HPE OEM
s
Familiarity with
IP MPLS (WAN & LAN), Wireless LAN and Data Centre operations

Protocol Expertise

Strong understanding of:

QoS, DHCP, NTP, SNMP, SSH, IPSec
Routing protocols
: OSPF, EIGRP, BGP, STP, VTP
Inter-company routing
and
packet flow analysis

B) Qualification & Certifications

Education:
Bachelors degree in Telecommunications/Computer Science/Engineering
Certifications:

ITIL Foundation
CCNA/CCNP or equivalent

C) Must-Have Skills

Hands-on experience on Ticketing tools like Service Now & Unified Desktop
Strong understanding of
IP MPLS network, Routing, Switching and Wireless technologies
Incident management, change management, vendor management and escalation handling
Ability to support and guide L1 & L2 engineers in resolving incidents
Ability to conduct shift handovers with clear communication of ongoing incidents
Operational discipline and adherence to SOPs
Excellent communication and leadership skills for team coordination and customer handling
Proficiency in reporting using Excel, PowerPoint & Power BI

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