Service Assurance Manager

Airtel

7 - 12 years

6 - 16 Lacs

gurugram

Posted:Just now| Platform:

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Skills Required

service assurance mpls sdwan network performance wan service delivery network operations ip isp ill lan customer interfacing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Implementation of the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.
Identify and Deploy Measures to Improve Service Levels.
Develop & Nurture Relationships with relevant people at Client Organization.
Identify opportunities to shore up recurring revenue opportunities.

Preferred candidate profile

7+ years of technical operations and Customer Facing experience.
Must have telecom product knowledge
(IP, ILL, MPLS, SDWAN etc)
Expertise with managing large and complex ISP accounts.
Must be in a
customer-facing role and technically sound with a strong understanding of transmission, networks and OEMs deployed for connectivity.

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