Sr Lead - Service Delivery & Management

Tata Communications

5 - 10 years

13 - 17 Lacs

pune

Posted:11 hours ago| Platform:

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Skills Required

switching project management documentation routing service delivery operations management technical leadership service assurance networking bgp ospf mpls service delivery management ccna product engineering sla management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Family Descriptor

TheTDA role provides End to End technical leadership and ownership for post salesengineering of customer solutions, engaging with Pre-sales, Product Engineering, ServiceDelivery, Service Assurance and the customer, through design, delivery andmigration stages. Provide level 4 support for design related support issues.Serves as a technical expert on solutions design and implementationrequirements to address business needs. Analyses the functionality andconstraints of recommended solution/changes across multiplesystems / platforms / applications. Also plans and implements processes and systemsfor effective delivery of complex solution sought by customers. Roles in thisfunction require broad and deep technical knowledge and experience acrossvarying infrastructure requirements, development, design and re-engineering.
Experience &expertise in SDWAN OEMs design & deployments
Expertise intechnologies such as Routing and Switching.
Excellent communicationand documentation skills
Design relatedbackground
Ability to demonstratetechnical knowledge & industry best practices under pressure
Basic Coding skillsdesirable

Key Responsibilities

Post-salesdesign documentation, implementation and migration of advanced complexsolutions
for managed enterprise customers. Complex solutions consist of multi-productservices. The TDAs
role is to ensure that these services interoperate and integrate into thecustomer environment.
Such products consist of but not limited toSDWAN, MPLS, Ethernet, IPSec VPNs, VoIP,
Video Conferencing, Orchestration, Managed Security Services, Cloud Services,Managed Hosting and Complex Migration Planning.
Have a broad understanding across the technicallandscape within Telecommunications and Enterprise IT architectures and have anatural ability to converse with both technical and executive audiences
The TDA will own the technical delivery ofcustomer solutions and will be the technical interface
between the customer, product teams and project management during servicedelivery.
Close engagement with pre-sales, technicallyvalidating solutions proposed are deliverable and all
technical aspects are clearly defined prior to contract signature. The TDAaccepts technical
ownership of the solution at the point of contract signature.
Engaging with and supporting pre-sales duringcontracting, with project management during
service realization and the training of Service Assurance, through design,delivery and handover
into lifecycle management.
Lead customer-facing technical workshops in thedelivery phase requiring excellent communication
with the ability to articulate technical concepts clearly to all levels ofcompetency.
4th Line escalation. Providing support to 3rdline teams for OEM and design related faults.

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