Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
Tata Communications
>
Sr Lead - Service Delivery & Management

Sr Lead - Service Delivery & Management

Tata Communications

0 years

0 Lacs

pune maharashtra india

Posted:1 week ago| Platform:

Apply

Skills Required

service management mobility collaboration security network leadership engineering design migration support constraints development routing communication documentation coding mpls ethernet ipsec vpn video orchestration interface engagement training escalation

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Family Descriptor

The TDA role provides End to End technical leadership and ownership for post sales engineering ofcustomer solutions, engaging with Pre-sales, Product Engineering, Service Delivery, Service Assurance and the customer, through design, delivery and migration stages. Provide level 4 support for design related support issues. Serves as a technical expert on solutions design and implementation requirements to address business needs. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. Also plans and implements processes and systems for effective delivery of complex solution sought by customers. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.Experience & expertise in SDWAN OEMs design & deployments

Expertise in technologies such as Routing and Switching.
Excellent communication and documentation skills
Design related background
Ability to demonstrate technical knowledge & industry best practices under pressure
Basic Coding skills desirable

Key Responsibilities

Post-sales design documentation, implementation and migration of advanced complex solutionsfor managed enterprise customers. Complex solutions consist of multi-product services. The TDA’srole is to ensure that these services interoperate and integrate into the customer environment.

Such products consist of but not limited to SDWAN, MPLS, Ethernet, IPSec VPN’s, VoIP,

Video Conferencing, Orchestration, Managed Security Services, Cloud Services, Managed Hosting and Complex Migration Planning.

Have a broad understanding across the technical landscape within Telecommunications and Enterprise IT architectures and have a natural ability to converse with both technical and executive audiences
The TDA will own the technical delivery of customer solutions and will be the technical interface

between the customer, product teams and project management during service delivery.

Close engagement with pre-sales, technically validating solutions proposed are deliverable and all

technical aspects are clearly defined prior to contract signature. The TDA accepts technical
ownership of the solution at the point of contract signature.

Engaging with and supporting pre-sales during contracting, with project management during

service realization and the training of Service Assurance, through design, delivery and handover
into lifecycle management.

Lead customer-facing technical workshops in the delivery phase requiring excellent communication

with the ability to articulate technical concepts clearly to all levels of competency.

4th Line escalation. Providing support to 3rd line teams for OEM and design related faults.

More Jobs at Tata Communications

Junior Customer Service Executive-Video Conferencing Specialist

Pune

1 - 2 yrs

INR 1 - 3 Lacs

Sr Manager - Global Travel & Mobility Services

Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Wireless LAN Controller (WLC) L3 Specialist - Aruba

Pune

8 - 13 yrs

INR 8 - 16 Lacs

Manager Network Security- Cisco FTD & ASA

Pune

7 - 12 yrs

INR 7 - 16 Lacs

Data Science Engineer

Bengaluru

2 - 5 yrs

INR 14 - 19 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Tata Communications

Telecommunications

Chennai

Login to

Please Verify Your Phone or Email

Confirm Action

Sr Lead - Service Delivery & Management