242 Service Assurance Jobs - Page 10

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Comput...

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance, MongoDB, Database Architecture, Data Analytics Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will be responsible for leading current state assessments, identifying high-level customer requirements, ...

Location - Any (Remote) Job Summary: We are looking for an experienced OSS Functional Designer with deep domain knowledge in telecom Plan & Build processes and hands-on expertise in workflow systems. This role involves designing functional solutions that streamline network planning, provisioning, and rollout activities, while ensuring automation and orchestration through robust workflow frameworks. 8+ years of experience in OSS functional design within telecom environments. Mandatory expertise in Plan & Build domain (e.g., network rollout, provisioning, inventory planning). Strong experience with workflow systems and process modeling tools (e.g., BPMN, Camunda). Develop and refine workflow m...

Opportunity for Network Engineer - L1 at Navi Mumbai (Sea Woods) 1- 5 years Experience: Overview: Level 1 Netowork Engineer is a technical role for all technical issues (network ) in Service Assurance - Operations Responsible for managing complex technical issues involving multiple technologies including networking, WAN optimization, SDWAN, MPLS, Cloud Networking, Security etc for large enterprise customers. Role will be responsible to provide work around /network troubleshooting for such cases and also work with the internal and external teams for a permanent fix. Role will be required to work in 24 x7 rotational shift or as required by the business. Role & responsibilities • Reporting into...

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely r...

Onsite role, India Delivery Centre Full time position, 3-5 days per week in office (not shift) Department: ASPIRE Managed Services Practice: Services Reliability Group Vetting Requirements: N/A Role Summary: Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-serv...

Job Summary: We’re looking for a proactive and experienced Operations Team Leader to lead and manage a high-performing technical team within the telecom domain. This role involves overseeing end-to-end operational performance for Radio Access Network and Service Desk environments. The candidate will be responsible for managing service delivery, ensuring SLA adherence, mentoring team members, driving process optimization, and serving as a key escalation point for technical and process-related issues. This position requires a strategic mindset with strong leadership skills to ensure consistent and high-quality service delivery. Key Responsibilities: Oversee the execution of operational activit...

Roles and Responsibilities:- Proven experience in global network operations, preferably Tier 2/3 support roles. Strong knowledge in underlay transport technologies such as MPLS, ADI, LTE, with desirable experience in DWDM, Juniper, and Ericsson. Hands-on experience with deploying and managing both greenfield and brownfield SD-WAN/SASE environments. Expertise in network protocols and security infrastructure. Effective communicator and team collaborator with strong customer-facing skills. Accurate documentation practices and ability to manage multiple deadlines. Self-motivated, adaptable to shift work (day/night), and willing to support overtime when needed. Experience:- 4 to 6 Yrs Location:- ...

Role Purpose The purpose of the role is to create exceptional and detailed architectural application design and provide thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1. Develop architectural application for the new deals/ major change requests in existing deals a. Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. b. Manages application assets and directs the development efforts within an enterprise to improve solution delivery and agility c. Guides how to construct and assemble application components and services to support solution architecture and application development d. Maint...

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Bachelors degree in Compute...

Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : Service Assurance, MongoDB, Database Architecture, Data Analytics Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : BE or equivalent Summary :As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assess...

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Service Assurance, Communication Technology, Information Communication Technology (ICT), Service Fulfillment Good to have skills : NAMinimum ...

Overview Highly experienced Solution Architect with deep expertise in Telecom OSS (Operations Support Systems) to lead end-to-end solution design and drive reusability across components and modules. This role requires a hands-on architect who can understand existing OSS landscapes, interact with business teams, and design reusable, modular components to enhance NETOPS capabilities. Responsibilities Lead the end-to-end design of OSS solutions with a strong understanding of telecom operations and service assurance systems. Improve and enhance NETOPS capabilities through robust solutioning and template-based design. Write and manage YAML templates used in OSS configuration and deployment proces...

CEC - Service Assurance Officer-Customer Experience Center-Contact Centre Inbound CEC - Service Assurance Officer Department-Customer Experience Center Reporting -RelationshipCEC Team Leader Service Assurance Position Grade-Assistant Manager/Deputy Manager Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of...

Job Role To respond to customer complaints/issues received on calls/emails and provide effective resolution To handle escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated Seek advice and escalate the issue to relevant teams Co-ordinate and follow up with support teams for resolution of customer complaints To ensure that customers do not have to approach senior management for resolution of issues Maintain TAT of commitments given to customer Escalate the issue to higher ups whenever required Maintain the data of escalations which will be required for training need and analysis for the teams. This data will also be used to analyze the current...

At Orange Business, we are undergoing a major, cross-functional transformation to stay at the forefront of the industry This role is key to designing and building our next-generation monitoring and Observability platform, while also managing our current solution and leading the migration strategy to the new platform You ll be part of a dynamic team driving innovation and shaping the future of our organization Our mission is to deliver outstanding digital experiences that amaze our customers, partners, and employees As a Solution integrator for monitoring and Observability , You will be responsible for designing and implementing end-to-end monitoring and Observability solutions, optimizing da...

Total Yrs. of Experience 5 Years Relevant Yrs. of experience 3-5 Years Detailed JD (Roles and Responsibilities) Role Cyber Security Risk Lead Technology PKI/DLP/DS/DAM/DP Location India Business Unit CyberSec Your role In the role of Security risk management officer, you will interface with key stakeholders and apply your technical proficiency across different stages of the Security Risk Management lifecycle. You will also support on the Security Risk Management framework implementation and strategy. The role will also act as a key link on security risk management issues between the functional teams and the wider business to ensure collaborative assessment and management of security risks an...