Lead - Service Delivery & Management

I) Position Summary

a) KeyObjective / Purpose of the Job:

The key objective of the position is toprovision IP/ MPLS based services on Tata Communication Global Enterprisenetwork. The position will serve as the Technical Authority assisting inderiving implementation guidelines for the Projects. In addition toprovisioning new services, the position is also responsible for performingmigrations and change managements on the existing customer circuits duringcritical planned events and downtimes. The incumbent will also act as SPOC forthe Project and scopes defined. Also handles the escalations for 24x7 shift.

b) Major Activities

ProvisionIP/ MPLS based services on Tata Communication Global Enterprise network.

Theposition is also responsible for testing the configured customer services L3VPN/ L2 VPN/ Internet to the deliverable parameters (SLA) before handing themto Service Assurance teams.

Theposition requires coordinating with various teams for provisioning relatedissues and resolving the same.

Actas SPOC for the Projects and scopes defined for implementation derivations andtask planning. Escalation support for 24x7 shift activities along withtechnical discussion.

Provideassistance to team members by way of assisting them in resolving challengingtechnical problems, sharing knowledge and adhering to quality processes inensuring objectives are met.

Theabove-mentioned configuration and testing of services to be done on primarilyon Alcatel and Juniper devices.

Performingmigrations and change managements on the existing customer circuits duringcritical planned events/ downtimes and ensuring the activity completion instipulated time frames.

Provisioningof customers on various NNIs (L2 and L3 NNIs).

Provisioningof AWS, IZO, Google, and Cloud Computing Services on TCL MPLS platform.

II) Person Specification:

a) Essential Qualifications:

Candidatemust possess at least a Bachelor of Engineering/Technology (Telecommunication/Computers) or equivalent degree with min. 7 years of work experience.

b) Requisite Skills:

Technical

TelecomExperience. Sound knowledge of products and services. Sound knowledge ofIP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals,Routing protocols ( OSPF, BGP), Switching (VTP,STP,MSTP) and advancedprotocols(LDP,MPLS) and QoS and Multicast. Configuration and troubleshootingskills on Nokia (Alcatel), Cisco and Juniper routers is a must.

Functional

Problem-Solvingabilities will help stay on top of issues besides helping in resolving the samesmoothly & efficiently.

Good Interpersonal skills matters.

Systems and process knowledge are keydrivers on the job.

Behavioral

Systematic approach towardswork areas.

Good analytical skills

Ability to work in team

Should be able to cope upexcellently under stressful circumstances.

Good communication skills

c) Work Experience

Shouldhave worked in a service providers environment where network deviceconfiguration and maintenance would have been a Core activity. Familiarity withCisco and Juniper equipments and configurations is must. Exposure to IP/MPLSand MPLS based VPNs is mandatory.

Certifications: CCIP/ CCNP. CCIE would bean added advantage.

5-6 years experience in Networkingfield.