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Lead - Service Delivery & Management

7 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

service management mobility collaboration security network mpls communication addition provisioning testing planning escalation support configuration juniper aws tcl engineering technology ip routing ospf bgp switching qos multicast troubleshooting cisco maintenance networking

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

I) Position Summary

  • Key Objective / Purpose of the Job:
The key objective of the position is to provision IP/ MPLS based services on Tata Communication Global Enterprise network. The position will serve as the Technical Authority assisting in deriving implementation guidelines for the Projects. In addition to provisioning new services, the position is also responsible for performing migrations and change managements on the existing customer circuits during critical planned events and downtimes. The incumbent will also act as SPOC for the Project and scopes defined. Also handles the escalations for 24x7 shift.
  • Major Activities
  • Provision IP/ MPLS based services on Tata Communication Global Enterprise network.
  • The position is also responsible for testing the configured customer services L3 VPN/ L2 VPN/ Internet to the deliverable parameters (SLA) before handing them to Service Assurance teams.
  • The position requires coordinating with various teams for provisioning related issues and resolving the same.
  • Act as SPOC for the Projects and scopes defined for implementation derivations and task planning. Escalation support for 24x7 shift activities along with technical discussion.
  • Provide assistance to team members by way of assisting them in resolving challenging technical problems, sharing knowledge and adhering to quality processes in ensuring objectives are met.
  • The above-mentioned configuration and testing of services to be done on primarily on Alcatel and Juniper devices.
  • Performing migrations and change managements on the existing customer circuits during critical planned events/ downtimes and ensuring the activity completion in stipulated time frames.
  • Provisioning of customers on various NNIs (L2 and L3 NNIs).
  • Provisioning of AWS, IZO, Google, and Cloud Computing Services on TCL MPLS platform.

II) Person Specification

  • Essential Qualifications:
Candidate must possess at least a Bachelor of Engineering/Technology (Telecommunication/ Computers) or equivalent degree with min. 7 years of work experience.
  • Requisite Skills:
  • Technical
Telecom Experience. Sound knowledge of products and services. Sound knowledge of IP/MPLS and MPLS based VPNs. Excellent knowledge of Network Fundamentals, Routing protocols ( OSPF, BGP), Switching (VTP,STP,MSTP) and advanced protocols(LDP,MPLS) and QoS and Multicast. Configuration and troubleshooting skills on Nokia (Alcatel), Cisco and Juniper routers is a must.
  • Functional
Problem-Solving abilities will help stay on top of issues besides helping in resolving the same smoothly & efficiently.
Good Interpersonal skills matters.Systems and process knowledge are key drivers on the job.
  • Behavioral
  • Systematic approach towards work areas.
  • Good analytical skills
  • Ability to work in team
  • Should be able to cope up excellently under stressful circumstances.
  • Good communication skills
  • Work Experience
Should have worked in a service provider’s environment where network device configuration and maintenance would have been a Core activity. Familiarity with Cisco and Juniper equipment’s and configurations is must. Exposure to IP/MPLS and MPLS based VPNs is mandatory.
Certifications: CCIP/ CCNP. CCIE would be an added advantage.5-6 years’ experience in Networking field.

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