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Accenture
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GN-IC-Comms and Media-Digital Core - Assurance - Consultant

GN-IC-Comms and Media-Digital Core - Assurance - Consultant

Accenture

5 - 10 years

12 - 16 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

oss / bss bss service assurance open source telecom cmdb netcracker presentation skills it transformation facilitation problem management rca amdocs digital media servicenow devops fpa itom tm agile csm digital transformation itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
About The Role Digital Core Assurance Consultant Communications & Media
Management Level:Analyst /Consultant / Team LeadLocation: Bengaluru / Gurugram / Pune / Mumbai / Remote options available
Travel: As per project requirements

Role Overview
As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization. Key Responsibilities
Consulting & Transformation Delivery

Lead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoption

Conduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce Management

Support definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity Management

Solutioning & Platform Enablement

Translate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules)

Define business requirements, functional workflows, and impact analysis across assurance layers

Collaborate with platform teams to design solution blueprints and integration flows across BSS/OSS

Client Interaction & Stakeholder Engagement

Engage with telecom clients, operations teams, and business stakeholders to identify key pain points and improvement areas

Conduct workshops, capability maturity assessments, and transformation roadmap sessions

Develop executive-level presentations and contribute to RFPs / proposals

Practice Development & Knowledge Sharing

Contribute to internal asset development:accelerators, maturity models, process maps, and reference architectures

Stay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenance, cloud-native platforms)

Mentor junior team members and support capability building within the Digital Assurance practice

Key Skills & Competencies

Strong telecom assurance background:Incident/Problem Management, Fault & Performance Monitoring, Service Health, CMDB, and RCA

Hands-on exposure to ServiceNow (ITOM, FSM, or CSM modules preferred)

Strong consulting toolkit:business case creation, stakeholder analysis, process design, transformation roadmap

Solid understanding of ITIL, TM Forum frameworks (eTOM, SID), and telecom operational models

Analytical mindset, excellent problem-solving skills, and the ability to thrive in cross-functional environments

Strong communication, facilitation, and presentation skills

Preferred but Not Mandatory

Exposure to AI/ML-based assurance, real-time analytics, or automation in telecom networks

Prior experience in Assurance-led transformation for 5G, SD-WAN, or Enterprise services

Experience with Agile/DevOps methodologies and tools

Qualification

Educational Qualification

Bachelors degree in engineering, IT, or related disciplines & MBA is a Must

Certifications in ITIL, ServiceNow, or Telecom domains will be an advantage

Experience Requirements

5+ years of experience in the Telecommunications industry with deep exposure to service assurance, operations, or IT transformation

Minimum 3 years in consulting or digital transformation programspreferably with a Tier-1 consulting firm or a system integrator

Experience in working with or delivering projects on platforms like ServiceNow, Amdocs, Netcracker, or equivalent (ServiceNow experience is a strong advantage but not mandatory)

Strong understanding of telecom operations, BSS/OSS domains, and assurance lifecycle from customer experience to service operations

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GN-IC-Comms and Media-Digital Core - Assurance - Consultant