Senior UX Researcher

About Growth Research At Microsoft

Our mission is to inform and accelerate the growth of Microsoft 365, Copilot, and other Microsoft commercial and consumer products by deeply understanding customer motivations, needs, and concerns -especially those that prevent discovery, trial, and adoption. This is particularly critical for our AI-powered experiences like Copilot, which are designed to empower people to do more.As the industry undergoes a fundamental transformation, we aim to stay at the forefront of innovation. People want tools that help them work efficiently and effectively, stay connected to their company culture, understand how to succeed, and feel supported throughout their journey. We believe our products can help them achieve these goals.Our research team operates like a startup. We encourage a sense of “founderism” and ownership. We support our partners with actionable research and strong points of view that drive strategy. In this role, you’ll engage directly with customers, iterate quickly, and focus on solving their most critical needs. Your work will help deliver a connected, innovative ecosystem of products that are easy to find, try, and use.Who We’re Looking ForWe’re especially excited about candidates who are eager to learn and grow, embrace new ways of working, and bring a growth mindset. If you have a strong track record of delivering results and thrive in cross-functional collaboration—with UX researchers, designers, data scientists, content designers, PMs, marketers, and engineers—this is the team for you.The RoleAs a Senior UX Researcher on the Growth Research team, you’ll help shape human-centered strategies that guide product direction and inform the full product lifecycle. You’ll integrate insights about human behaviors, attitudes, practices, and norms to influence both near- and long-term product investments.You’ll work closely with UX designers, product managers, engineers, data scientists, and fellow researchers to ensure we’re addressing the most important user needs and uncovering new opportunities.You will spend your time working on both foundational and evaluative research. The expectation is to be nimble - working closely with product teams on work that immediately influences roadmaps while staying ahead by identifying the important areas that we must tackle to enable them to accomplish their priorities. You will partner with UX design, content, PM and engineering to ensure that your insights and recommendations are immediately implementable. Much of your work will be self-directed; at the same time, you will need to stay in sync with teammates and feature crews.

Responsibilities

Responsibilities:

• Cross-functional collaboration: Interact with product managers, engineers, designers, data scientists, and executive stakeholders to identify the big questions we must answer through research.
• Research leadership/Product Opinon: Build and execute impactful research plans that provide broad market views and deep customer insights needed to inform our product strategy and growth goals.
• Methodological expertise: Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders.
• Influence for Impact: Continuously inform the product roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
• Land impact broadly from your customer-focused knowledge by working across engineering, design, and marketing disciplines.
• Perform ongoing UX Health studies to evaluate and improve the user experience.
• Storytelling: Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and design recommendations.
  

A portfolio review presentation is expected as part of the interview process for this role. Your presentation should showcase your work experience and demonstrate your research and storytelling skills, along with your authentic interest for the space through compelling communication.

Qualifications

• Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
• OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 5+ years User Experience Research experience
• OR equivalent experience
• Experience with at least one remote research study tool such as DScout, User Testing or Qualtrics is recommended. Experience with designing and prototyping in Figma or Figjam is a plus.
  

#copilot #growth #userresearch
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.