Senior User Experience Designer

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Role Summary

We're looking for a Senior User Experience Designer who's ready to be a visible design and practice lead and emerging thought leader. Working across broad domains on our Expedia brand, you'll collaborate closely with product owners, designers, researchers, and engineers to create delightful customer experiences that help millions of people see and enjoy more of the world.

What you'll do

As a member of our team, you'll advocate for human-centred product strategy and design. While no two days here are identical, your main responsibilities will look something like this:

Strategy & Planning

• Partner with teams to tackle complex product challenges and brainstorm multiple creative solutions that move us forward

• Help shape our roadmap by balancing what travellers need today with where we're heading tomorrow

• Build compelling visions for customer experiences that actually work—and figure out how to measure success

• Team up with Product Managers to spot the biggest opportunities for helping travellers connect with our products

• Negotiate priorities considering both long-term strategy and contribute to building experience roadmaps

Research & Analysis

• Build great relationships with our User Research team and explore new ways to understand what travellers really need

• Dig into research findings to uncover those "aha!" insights, weighing what we learn against technical realities and business goals

• Adapt our design processes to tackle big, messy problems (because travel can be complicated)

• Turn research insights into design solutions that consistently hit the mark for our customers

Design & Execution

• Create user interactions that travellers love—ones that work beautifully and drive real business results

• Be the champion for simple, elegant experiences that people actually trust (and hold the team to that standard too)

• Mentor other designers and show them what great design looks like in action

• Find and implement creative solutions that enhance accessibility and inclusivity for diverse user needs, making our products work for everyone

Technical Collaboration

• Work closely with developers to bring designs to life, knowing when to push boundaries and when to work within constraints

• Stay on top of the latest design tools and techniques (and maybe discover a few new ones along the way)

• Think about the technical building blocks—modularity, reusability, all that good stuff that makes scalable design possible

Systems Thinking

• Help grow our design system by creating reusable components that make everyone's life easier

• Think big picture and take a whole systems approach—how does this button connect to that flow, and how does it all work together for travellers?

• Lead creation of project artifacts for large, complex projects, ensuring quality and timeliness

• Design flexible components and patterns that can adapt as we grow and learn

Communication & Leadership

• Tell compelling stories about your design work that get stakeholders excited and bought in

• Create feedback cultures where everyone feels comfortable sharing ideas and learns from each other

• Build materials that help partners understand and trust our design decisions

• Bring different teams together and help everyone work toward the same goals (even when they speak different languages—literally and figuratively)

Who you are

• 8+ years of related professional experience

• Bachelor's degree or higher in Design, Human-Computer Interaction, User Experience or similar (or equivalent relevant experience)

• Strong expertise in facilitation, information architecture, and technical platform constraints

• Experience designing for accessibility compliance (WCAG 2.1 AA standards) including screen readers, keyboard navigation, color contrast, and assistive technologies

• Experience designing across platforms including native (iOS, Android) and web (all breakpoints and responsive design)

• Experience in large, complex organizations in a global setting

• Experience mentoring junior designers and contributing to team growth and development

• Experience presenting design work and strategy to executive leadership and securing buy-in

• Adept at collaborating with cross-functional teams to translate user needs into practical, high-quality design solutions

• A portfolio that demonstrates your ability to create thoughtful, innovative, and user-centred designs

We're not just looking for someone who can check all the boxes. We want someone who gets excited about solving hard problems and thinks about the human on the other side of the screen. Your work will directly impact how people discover and book the perfect elements of their trip, helping power global travel for everyone, everywhere.

If you're ready to design experiences that help millions of people around the world, we'd love to hear from you.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.