Senior Trip Coordinator-German Speaking

What youll do: Working closely with our partners to confirm ground services the moment a booking comes in. Reconfirm all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guest. Collaborating closely between our guests and the partners to implement trips and deliver on the experiences promised by our travel consultants. Providing timely, courteous service to guests by applying critical thinking and problem-solving skills to their problems. Understanding the guest's requirements and coordinating with different departments to prepare vital arrangements pre and post the guest's travel. Briefing guests about their upcoming experience in our destinations. Serve as the main contact for guests during trips and offer round-the-clock support. Issue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates. What youll bring: Passionate about crafting memorable travel experiences. Flexible for evenings and weekends, going above and beyond. Excellent English & German communication (B2/C1 certified). Coordinated, self-motivated, and diligent. Strong customer service background, ideally in tourism. Calm under pressure with problem-solving skills. Empathetic, personable, and great at building trust. Tech-savvy, adaptable, and quick-thinking.