Job Description

Digital - Senior Program Manager Transition Orange Business - Digital (Orange restricted) Context and challenges In a world of business services that is constantly evolving at an ever-faster pace, Orange Business is fully committed to answer the needs of our customers with a combined and unique positioning on the market, providing IT services expertise in conjunction with connectivity services Faced with heightened competition from new entrants, Orange Business has launched its Lead the Future plan in 2023 to move towards greater flexibility and agility, and quickly adapt to changes in the environment, whether technological, regulatory, geopolitical or competitive To accelerate our growth and competitiveness, we have launched a series of transformation projects which require us to adapt our operating models Job scope Within Orange Business, the mission of the Chief Technology and Information Office (CTIO) is to be a trusted technology business partner, delivering outstanding digital experiences to our customers, partners and employees To do so we are in the process of reimagining our IT to better serve the Business We need to leave behind our IT complexity by simplifying and modernizing our existing IT stack as well as delivering a brand-new IT platform so that we can launch our next generation of products CTIO is an entity of around 1800 people mostly located in France, Morocco, Egypt and India As the Senior Program Manager Transition , you will ensure a smooth transfer of IT scopes from incumbent system integrators to new ones as an outcome of the RFP (and others later on), minimizing disruption and maximizing the value delivered by these new SI Key missions : transition planning, stakeholder engagement, risk management, knowledge transfer between SIs, transition KPIs monitoring, continuous improvement post transition Stake is high from a business impact / QoS as well as team overload points of view Main responsibilities Successful transition between suppliers, across suppliers and across locations Many to Many(Supplier, location) kind of contracts Expertise in Transition Management, sensitive to engagement and transition needs , Proactive risk management and anticipate pitfalls and take corrective action Ability to lead and work under pressure, keep cool and manage expectations on both sides Unbiased approach to problem solving and supplier management Transition Management Coordinates reversibility activities across teams and ensures alignment of domain-level transition plans with overall strategy Monitors KPIs, validates key milestones, and resolves operational blockers Validates transition deliverables Critical for coordinating across teams and resolving operational blockers Work closely with Program Management lead, Vendors Supplier Leads across multiple suppliers, Contract Manager, Access Managers DA , Security and Sourcing Teams Work closely with the respective domain transition Managers who have Clear accountabilities with IT domains leading the transformation on their respective perimeters, Clear interlocks with our partner(s) Ensure smooth transition and governance kits , governance mechanisms, reporting on progress and risks , cost and budget controls as appropriate Profile Experience Range - 15+ Years Ability to Navigate the Organization, Telco background, Orange Business experience a bonus Experience and exposure to Transformation, Transitions, Contract Management, Vendor, supplier Management Foster a culture of continuous Improvement Exposure to PPM tools, reporting tools etc Big Picture, connect the dots Self-Starter, Ability to deliver with minimal supervision Skills Sensitive to Leadership asks, demands, and information Results-oriented, action-oriented Good Communication Skills Ability to work in a fast-paced and dynamic environment, managing multiple priorities and deadlines Metric and Number driven Ability to handle pressure and works towards stringent timelines Additional information tbc