Senior Technical Support Engineer

Job Title: Technical Support Engineer – Aftermarket Technology Location: Bangalore, India Department: Aftermarket Technology Experience Required: 8–10 years Education: BE in Mechanical/Automobile Engineering Language Proficiency: Fluent in English (spoken & written); Japanese is an added advantage About UD Trucks Part of the Isuzu Group, UD Trucks is a globally recognized provider of smart commercial vehicle solutions headquartered in Japan. Operating in over 60 countries, UD Trucks is at the forefront of innovation in automation, electromobility, and connectivity. Our 8,000+ strong team represents 40+ nationalities, and we are committed to creating a better life for people and the planet. About the Department: Aftermarket Technology Aftermarket Technology provides critical technical solutions to ensure vehicle uptime, supporting sales, mechanics, parts personnel, and service points. The team develops and delivers diagnostic tools, repair information, service planning, spare parts information, and more. The team operates from Ageo and Bangalore and works closely with Engineering, Quality, and End-Customers. Role Overview: As a Technical Support Engineer, you will act as a central support contact for dealers and service centers. You will handle technical queries related to parts, diagnostics, service updates, and vehicle functionality via tools like the Argus system. Your role will include case management, stakeholder coordination, quality monitoring, and feedback consolidation for continuous improvement. Key Responsibilities Provide expert technical support to UD Trucks dealers and service centers Manage and resolve service requests related to vehicle performance, parts, and diagnostics Achieve KPIs related to case resolution, turnaround time, and customer satisfaction Drive and lead Front Office (FO) and Back Office (BO) meetings Represent Aftermarket in Quality Journal (QJ) and Product Modification Requests (QPMR) Create and present findings in Aftermarket Reference Group (AMRG) Collaborate with cross-functional teams: Engineering, Quality, Service, etc. Support system/tool improvements through bug reports and change requests Contribute to aftermarket deliverables across diagnostics, service, and spare parts Conduct quality audits and ensure compliance with defined processes Work in flexible shifts to ensure 24x7 global support coverage Technical & Tool Competence Automotive Knowledge: In-depth understanding of commercial vehicle systems Knowledge of GDP (Global Development Process) Proficiency in diagnosing vehicle-fitted components Understanding of Aftermarket business across Spare Parts, Service, and Diagnostics Tools & Systems: Engineering Tools: KOLA, EDB Dealer Tools: Impact, Dealer Portal Diagnostics Tools: Tech Tool, SW Configurator, Baldo Issue Management: Argus Authoring Tools: SID, Grips, Glopps, LISA Required Skills and Personal Attributes Customer-oriented mindset with a proactive attitude Strong communication and interpersonal skills Analytical thinking and structured problem-solving abilities Self-driven with a sense of ownership and urgency Ability to manage multiple stakeholders and set priorities effectively Collaborative team player, open to feedback and continuous learning Why Join UD Trucks? Diverse & Friendly Culture – Inclusive work environment with global exposure Empowered Growth – International career mobility and learning opportunities Flexibility with Trust – Flexible work schedules and hybrid work model Purpose-Driven Work – Contribute to smart, sustainable logistics and vehicle innovation Be part of our journey to create a Better Life — for society, for our customers, and for yourself. UD Trucks is an equal opportunity employer. We value diversity and inclusion at our core.