Senior Team Lead - Service Delivery [T500-17222]

Job Description

About ArcelorMittal: ArcelorMittal was formed in 2006 from the strategic merger of European company Arcelor and Indian-owned Mittal Steel. Over a journey of two decades, we have emerged as the world's leading steel and mining company, exerting our influence across 60+ countries with a robust industrial footprint in 18. We are a global team of 158,00+ talented individuals committed to building a better world with smarter low-carbon steel. Our strategies are not just about scale; they're also about leading a transformative change where innovation meets sustainability. We supply to major global markets—from automotive and construction to household appliances and packaging—supported by world-class R&D and distribution networks. ArcelorMittal Global Business and Technologies in India is our new hub of technological innovation and business solutions. Here, you'll find a thriving community of business professionals and technologists who bring together diverse and unique perspectives and experiences to disrupt the global steel manufacturing industry. This fusion ignites groundbreaking ideas and unlocks new avenues for sustainable business growth. We nurture a culture fueled by an entrepreneurial spirit and a passion for excellence, which prioritizes the advancement and growth of our team members. With flexible career pathways and access to the latest technology and business tools, we offer a space where you can learn, take ownership, and face exciting challenges every day. Location Hyderabad Position Summary: Senior Team Lead – Head of Service Management - D&IT DATA Job Responsibility: Coordinating and directing the activities of the Service Delivery Management team to ensure set goals are achieved Tracking KPIs across domains, recommending methods of delivery improvement and seeing that actions are implemented on time. Report on service quality to higher management (Domains and Clusters) Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes. Ensuring internal and external service providers deliver services to the agreed contractual standards; set up and track Service Improvement Plans if required. Together with the IT4IT Department, analyze third-party as well as internal processes, and create strategies for service delivery optimisation Administrative tasks for onshore service providers. Required Skill: Service Delivery, Program Management, prioritizing planning, work on Business plan, release, structure of the team, resource allocation. Working knowledge of ServiceNow / JIRA Extensive experience in implementing and improving ITIL processes and procedures ITIL Certifications (v3 or v4) a strong plus Ability to understand IT concepts and translate into business language Program management experience with multiple team coordination Experience of setting up a team operating at an international level Qualification and Experience: Experience – 10+ years Experience in Service Delivery Management in a multi-cultural and complex environment. Leadership and team management Communication and motivation Organization and delegation Problem solving and decision-making Minimum 5 years’ experience in team leadership Master's degree in IT or Engineering Strong written and verbal communication skills with fluency in English. French, Dutch and/or Spanish are a plus. Show more Show less