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Senior Service Manager II

Senior Service Manager II

Novo Nordisk

4 - 7 years

9 - 14 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

service management change management devops itil processes agile service quality project management knowledge management problem management sql bmc remedy plsql production support servicenow itsm incident management application support unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Novo Nordisk Global Business Services (GBS) India
DepartmentCommercial-DD&IT GBS Bangalore, India
Are you passionate about IT service management and ready to take on a challenging role in a global organisationDo you have a strong background in ITIL processes and the ability to collaborate across functionsIf so, we invite you to join our team as a Service Manager and play a key role in shaping the future of IT service delivery at Novo Nordisk. ! The Position As a Senior Service Manager, you will be responsible for the activities below:

Oversee service management for all commercial applications, establishing a managed services framework.

Ensure delivery and governance of ITIL processes, including change, problem, and knowledge management.

Own service quality, enforce governance, drive process excellence, and oversee vendor operations.

Lead the Change Advisory Board (CAB), ensuring proper evaluation and approval of changes.

Serve as the gatekeeper for change management, ensuring strict adherence to ITIL performance standards, while driving automation and innovation across ITIL processes.

Collaborate with global stakeholders and manage partnerships with vendors and service managers.

Participate in audit preparation and act as a point of contact for audit-related activities.

Qualifications To succeed in this role, you have

Bachelors degree in computer science, Business, or a related field. Masters Degree is good to have.

Leverage over 14 years of professional experience, including 8+ years driving impactful IT Service Management initiatives.

Operate effectively within Agile environments, with familiarity in SAFe Agile considered an asset.

Proven expertise in ITIL processes, with a strong focus on change management and audit readiness.

Preferred experience in problem and knowledge management.

Demonstrated ability to define and manage processes for enterprise-scale applications deployed across multiple geographies, ensuring effective cross-cultural collaboration and operational consistency.

Proven leader with a sharp eye for results"”guiding teams to success in fast-paced, high-impact environments.

A proactive approach to embedding security best practices into DevOps processes.

About the Department You will be part of the Commercial DD&IT GBS team within Novo Nordisks global Digital, Data & IT (DD&IT) unit, based in Bangalore, India. Our team consists of approximately 145 highly skilled professionals who work closely with Commercial stakeholders in a dynamic and matrixed organisation with a global footprint. We foster a collaborative and innovative atmosphere, where your expertise will have a significant impact on our digital journey.

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Senior Service Manager II