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Senior Service Manager I

5 - 10 years

7 - 11 Lacs

Bengaluru

Posted:1 month ago| Platform: Naukri logo

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Skills Required

presentation skills it compliance itsm agile itil it risk management project management service management information security networking problem management change management it audit it operations incident management scrum infrastructure services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Department: CCI and Business Management APAC Are you passionate about managing IT services? Do you thrive in a dynamic and col-laborative environment? We are looking for a dedicated Service Manager to join our Cloud and Corporate Infrastructure (C&CI) area under the Global IT Operations unit at Novo Nordisk. If you have a strong sense of ownership towards Service Management and a knack for financial processes, IT compliance management and vendor manage-ment, read on and apply today for a life-changing career. The position As Senior Service Manager I at Novo Nordisk, you will be anchoring below responsibili-ties: Responsible for operations and maintenance, financial planning and improving the processes of Azure cloud offering in Novo Nordisk Take ownership of the service in operation/maintenance via joint ownership with the respective stakeholders Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities Work in the Agile framework on the product area goals, based on Product Owner / Product Manager / Business requirements Drive continuous improvement of service processes, including vendor management, incident, problem and change management along with managing the service budget and licenses Ensure good reporting on service performance and vendor performance with corrective actions as applicable Ensure maintenance of IT compliance of the service and maintain related documentation through collaboration with internal stakeholder/quality responsible/partner Qualifications Bachelors or Masters in relevant IT field 10+ years of experience in IT service management domain 5+ years in Cloud service offering or related domain Strong ITIL / ITSM / IT Compliance (CSV) knowledge and experience Good understanding of budget management and project management Good understanding of infrastructure concepts Experience working with the Agile framework (SAFe, SCRUM) Strong interpersonal communication and presentation skills to effectively represent NN in interactions with users and external stakeholders High degree of independent decision making and innovation mindset About the department The position is based in the Cloud and Corporate Infrastructure (C&CI) area, part of Global IT Operations (GITO)- a department with 500+ employees distributed across more than 25 countries, managing our Cloud Services, Infrastructure Services, Opera-tions, IT Support, Major Incident Management, and Digital Workplace Services. The Cloud and Corporate Infrastructure is an area consisting of 10+ product teams with highly skilled and dedicated employees. We have a strong focus on teamwork and col-laboration, and we work in a truly global setup with colleagues located all over the world. In C&CI, we are globally responsible for all Novo Nordisk Cloud (Private and Public) and Corporate Infrastructure (Network and Connectivity) Services.

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www.novonordisk.com

Pharmaceutical Manufacturing

Bagsværd Kalundborg

10001 Employees

202 Jobs

    Key People

  • Lars Fruergaard Jørgensen

    President and CEO

  • Jakob Riis

    Executive Vice President, Commercial Strategy & Corporate Affairs

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