Senior Service Manager I

Novo Nordisk

2 - 5 years

2 - 5 Lacs

bengaluru karnataka india

Posted:4 days ago| Platform: Foundit logo

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Skills Required

presentation skills communication skills compliance it systems management

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Service Manager at Novo Nordisk, your responsibilities include organizing and overseeing the annual disaster recovery drill, managing user access rights and permissions, coordinating access reviews, and overseeing departmental SharePoint sites
You will also provide guidance on best practices for access management and SharePoint content management to the team

You will also be tasked with the following additional responsibilities:

Ensure compliant operation of PS net and maintain agreed Service Levels (SLA) for all services in the Service Catalogue
Responsible for maintaining, operating, and optimizing ITIL processes
Also oversees change control, configuration management, and ensures PS net availability meets agreed levels for Network and Critical Services
Additionally, responsible for lifecycle management overview, documentation, and year wheel activities planning for PS net systems
Ensure continued and improved overall user satisfaction with PSnet systems
Ensure a compliant platform worldwide in Product Supply and to establish strong relationship with stakeholders, end users, Service owners and IT suppliers
Manage the IT Infrastructure, audits and compliance levels as per Novo Nordisk norms
Manage and liaise with the IT Infrastructure IT System vendors providing system management support across PSnet
Serve as a SPOC during External and Internal audits for PS net IT Infrastructure Services in PS IT

Qualifications

Masters degree or bachelors degree in software engineering, Computer Science, Business Administration, or a related field
10+ years of overall IT experience, with relevant 5 years of experience in IT systems management in a large organization
Proven track record in managing end-to-end systems and applications, including incident, problem, and change management
GxP/pharmaceutical industry experience is essential
Extensive experience in system validation, compliance, and IT system audits is a must
Skilled in stakeholder and vendor management, excellent communication and presentation, adept at coaching and knowledge sharing
Good Knowledge in Agile framework or waterfall model is preferred
Good understanding of IT infrastructure components and services

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