Senior Quality Control Analyst – Insurance Domain

Job Title: Senior Quality Control Analyst – Insurance Domain

Department: Quality & Compliance
Location: Trivandrum
Employment Type: Full-Time

Job Summary

The Senior Quality Control Analyst is responsible for maintaining quality excellence and compliance integrity across insurance operations. The role involves performing quality audits, compliance checks, performance analysis, and implementing improvement measures to ensure accuracy, efficiency, and adherence to regulatory and organizational standards.

Key Responsibilities

• Lead and perform process and call quality audits across insurance functions including claims, sales, and servicing.
• Ensure adherence to company policies, operational frameworks, and compliance requirements.
• Identify process gaps, analyze root causes, and implement corrective and preventive actions.
• Oversee quality review of high-priority activities such as claim assessments, chargeback monitoring, and investigation reports.
• Evaluate team performance against KPIs, accuracy, and compliance metrics.
• Analyze quality trends and provide insights to management for decision-making and process optimization.
• Prepare weekly and monthly audit reports, compliance summaries, and performance dashboards.
• Maintain proper documentation and ensure audit readiness for internal and external reviews.
• Conduct refresher training and assessments to enhance process understanding and compliance awareness.
• Mentor quality team members and provide support for onboarding and development of new analysts.
• Participate in strategic audits, compliance reviews, and new product or scheme implementations.
• Act as subject matter expert (SME) in insurance quality standards and regulatory frameworks.

Skills and Competencies

• Strong knowledge of insurance operations, claims handling and compliance standards.
• Excellent analytical and audit review skills with high attention to detail.
• Proficiency in ERP systems, MS Excel, Power BI and quality monitoring tools.
• Strong communication, documentation and report presentation abilities.
• Leadership skills with the ability to guide and mentor team members.
• Problem-solving mindset with a focus on process improvement and risk mitigation.

Qualifications and Experience

• Bachelor’s degree in Insurance, Business Administration, Finance, or related field.
• Minimum 5 years of experience in quality control, audit or compliance within the insurance domain.
• Certification in Six Sigma, ISO Quality Management or related field preferred.

If you are looking for a challenging and rewarding opportunity in a dynamic and growth-oriented environment, we would be delighted to hear from you.

To apply, please share your CV at jobs@shaham.in or whatsapp +91 7994468083

Job Types: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

Work Location: In person