Senior Quality Analyst – VoIP / SIP Platform

Experience Required:

About Zudu AI

Zudu AI is a next-generation voice automation platform that leverages AI-driven voice agents, programmable SIP/VoIP infrastructure, and real-time call automation to help enterprises transform their customer communications. Our scalable CPaaS/UCaaS platform enables millions of calls for leading enterprises across industries.

Role Overview

Senior Quality Analyst

Key Responsibilities

• Lead the planning and execution of comprehensive QA strategies for VoIP, SIP, and programmable call flow components
• Build and maintain automated test frameworks using SIPp, JMeter, Python/Bash, and cloud-based test rigs
• Design and execute load, performance, failover, and regression tests on CPaaS/UCaaS platform features
• Debug and analyze SIP signaling, RTP/media issues using Wireshark, SIPp, and protocol analyzers
• Own bug lifecycle: document, triage, and work with engineering to resolve critical issues
• Validate TTS/STT, AI bot integrations, DTMF, call transfers, SIP trunk registration, and trunk failover logic
• Collaborate with DevOps for CI/CD QA pipelines, test data management, and test environment setup
• Prepare and maintain clear test plans, reports, and best practice documentation for ongoing QA

Requirements

• 3+ years of hands-on QA/automation experience in VoIP/SIP, telecom, or CPaaS/UCaaS
• Strong knowledge of SIP, RTP, SDP, media negotiation, and protocol debugging
• Proficient with SIPp, Wireshark, JMeter, and scripting (Python, Bash)
• Experience with at least one open-source SIP stack (OpenSIPS, Kamailio, Asterisk, FreeSWITCH)
• Familiarity with cloud infrastructure (AWS, Azure) and CI/CD tools (Git, Jenkins, Docker)
• Demonstrated experience automating regression and performance testing for high-concurrency call flows
• Excellent written and verbal communication, clear bug reporting, and attention to detail
• (Bonus) QA for programmable voice APIs, voicebots, or AI integrations

What You’ll Gain

• Define and lead QA for a rapidly growing AI voice/CPaaS platform
• Exposure to next-gen programmable SIP, AI voice, and multi-tenant call automation
• Opportunity to influence platform quality for enterprise and global scale
• Potential to build and mentor a future QA team