Senior Project Manager

Senior Project Manager

Roles & Responsibilities

Job Location - Japan (Hamamatsu)

Key Responsibilities

• Lead end-to-end project management for CRM implementations, integrations, and upgrades within the Microsoft technology ecosystem.
• Manage multiple CRM platforms simultaneously, ensuring seamless coordination and delivery across cross-functional teams.
• Define project scope, objectives, timelines, and deliverables in alignment with client requirements and business goals.
• Collaborate with business stakeholders, technical architects, and vendors to ensure CRM solutions meet functional and technical needs.
• Monitor and report on project progress, risks, budgets, and resource allocation to ensure successful outcomes.
• Ensure compliance with organizational governance, quality standards, and data security policies.
• Act as the primary point of contact for stakeholders in Japan and global teams, facilitating clear communication and issue resolution.
• Drive continuous improvements, adoption strategies, and best practices in CRM program management.

Required Skills & Qualifications

• Bachelor's or master's degree in computer science, Information Technology, Business Management, or related field.

• 10+ years of overall IT project management experience

  , with at least

  5+ years in CRM projects

  (preferably Microsoft Dynamics 365 or similar).
• Proven experience managing

  multi-CRM environments

  and complex system integrations.
• Strong expertise in

  Agile, Waterfall, or Hybrid project management methodologies

  .
• Exceptional stakeholder management, vendor coordination, and cross-cultural communication skills.
• Ability to work onsite in Japan and engage with global teams across different time zones.
• PMP / PRINCE2 / Agile Scrum certification is an advantage.
• Japanese language proficiency is mandatory up to N3 level.