Senior Project Manager (Product-Lead) — Education Applications (Daskalos)

12 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Senior Project Manager (Product-Lead) — Education Applications (Daskalos)

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Function:

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Role Summary

Own end-to-end delivery of school/HE applications across multiple campuses with a strong product and solutioning lens. You’ll translate academic and operational needs into scalable processes and configurations, standardize how we implement, and drive adoption across stakeholders—domestic and international.


Key Objectives (First 9–12 Months)

  • Launch

    repeatable, standardized playbooks

    for discovery → implementation → change → BAU.
  • Deliver

    on-time, on-budget go-lives

    for priority campuses with <

    ±5%

    schedule/cost variance.
  • Achieve

    ≥90% adoption

    of core processes (admissions, enrollment, timetable, grading, fees).
  • Integrate

    Canvas ↔ SIS/ERP ↔ Salesforce ↔ Identity

    with audited data flows and RBAC.
  • Establish measurable

    post-go-live governance

    (SLAs, KPIs, QBRs) and change control.


Responsibilities

Product & Solutioning

  • Lead discovery,

    to-be process design

    , and configuration across HE domains: admissions, enrollment/registration, timetable, attendance, assessments/gradebook, fee & payments, library, exam/certification, alumni.
  • Write lean

    PRDs/BRDs

    , user stories, acceptance criteria; manage backlog and release plans.
  • Architect end-to-end

    application flows and integrations

    (APIs, ETL, SSO) across

    Digii Campus, Salesforce, Canvas

    (and ancillary tools: proctoring, LTI apps, content, payments).
  • Define

    data models, migrations, and cutover

    strategies; ensure auditability and data quality.


Delivery & Governance

  • Run project plans, RAID logs, change control, and

    cross-functional orchestration

    (IT infra, academics, operations, vendor SIs).
  • Stand up

    repeatable playbooks

    : discovery templates, configuration checklists, UAT scripts, cutover runbooks, training kits, hypercare playbooks.
  • Establish

    KPIs/SLAs

    and dashboards (time-to-launch, defect leakage, adoption, NPS/CSAT).
  • Drive

    change management

    : communications, training, stakeholder alignment, and benefits tracking.


Stakeholder & Vendor Management

  • Serve as single-threaded owner with

    international partners

    and domestic campus leadership.
  • Lead vendor/SI delivery (

    SOWs, timelines, acceptance

    ), enforce scope, and resolve escalations.
  • Facilitate

    steerco

    / governance forums; provide executive-ready status and decision packs.


Required Experience & Qualifications

  • 8–12+ years

    in project/program management delivering

    education applications

    with strong product ownership.
  • Demonstrated implementations in higher-ed or K-12 at

    multi-site scale

    in India (or comparable markets).
  • Hands-on expertise (configuration + integration) with

    at least two

    of:

    Digii (Campus)

    ,

    Salesforce (Education/Service/Experience Cloud)

    ,

    Canvas LMS

    .
  • Solid grasp of

    HE processes

    and regulatory context (data privacy, records, assessments).
  • Strong command of

    integration patterns

    (REST/LTI/SIS imports, SSO—SAML/OIDC, Entra ID/AD), data migration, and UAT/hypercare.
  • Tooling: Jira/Confluence (or equivalent), Miro/Figma for flows, SQL/ETL familiarity a plus.
  • Methodologies: Agile/Iterative delivery with

    stage-gate governance

    ; Prosci/ADKAR familiarity helpful.
  • Excellent written/verbal communication; executive stakeholder management across cultures.


Competencies

  • Product Sense & Solutioning:

    converts ambiguous needs into scalable processes and configs.
  • Ownership & Execution:

    plans → delivers → stabilizes; anticipates risks; hits dates.
  • Quality Orientation:

    definition of done, acceptance criteria, and measurable outcomes.
  • Stakeholder Leadership:

    clear narratives, crisp decisions, and transparent trade-offs.
  • System Thinking:

    designs for reuse, observability, and future integrations.

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