Senior Project Manager (Product-Lead) — Education Applications (Daskalos)

Senior Project Manager (Product-Lead) — Education Applications (Daskalos)

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Role Summary

Own end-to-end delivery of school/HE applications across multiple campuses with a strong product and solutioning lens. You’ll translate academic and operational needs into scalable processes and configurations, standardize how we implement, and drive adoption across stakeholders—domestic and international.

Key Objectives (First 9–12 Months)

• Launch

  repeatable, standardized playbooks

  for discovery → implementation → change → BAU.
• Deliver

  on-time, on-budget go-lives

  for priority campuses with <

  ±5%

  schedule/cost variance.
• Achieve

  ≥90% adoption

  of core processes (admissions, enrollment, timetable, grading, fees).
• Integrate

  Canvas ↔ SIS/ERP ↔ Salesforce ↔ Identity

  with audited data flows and RBAC.
• Establish measurable

  post-go-live governance

  (SLAs, KPIs, QBRs) and change control.

Responsibilities

Product & Solutioning

• Lead discovery,

  to-be process design

  , and configuration across HE domains: admissions, enrollment/registration, timetable, attendance, assessments/gradebook, fee & payments, library, exam/certification, alumni.
• Write lean

  PRDs/BRDs

  , user stories, acceptance criteria; manage backlog and release plans.
• Architect end-to-end

  application flows and integrations

  (APIs, ETL, SSO) across

  Digii Campus, Salesforce, Canvas

  (and ancillary tools: proctoring, LTI apps, content, payments).
• Define

  data models, migrations, and cutover

  strategies; ensure auditability and data quality.

Delivery & Governance

• Run project plans, RAID logs, change control, and

  cross-functional orchestration

  (IT infra, academics, operations, vendor SIs).
• Stand up

  repeatable playbooks

  : discovery templates, configuration checklists, UAT scripts, cutover runbooks, training kits, hypercare playbooks.
• Establish

  KPIs/SLAs

  and dashboards (time-to-launch, defect leakage, adoption, NPS/CSAT).
• Drive

  change management

  : communications, training, stakeholder alignment, and benefits tracking.

Stakeholder & Vendor Management

• Serve as single-threaded owner with

  international partners

  and domestic campus leadership.
• Lead vendor/SI delivery (

  SOWs, timelines, acceptance

  ), enforce scope, and resolve escalations.
• Facilitate

  steerco

  / governance forums; provide executive-ready status and decision packs.

Required Experience & Qualifications

• 8–12+ years

  in project/program management delivering

  education applications

  with strong product ownership.
• Demonstrated implementations in higher-ed or K-12 at

  multi-site scale

  in India (or comparable markets).
• Hands-on expertise (configuration + integration) with

  at least two

  of:

  Digii (Campus)

  ,

  Salesforce (Education/Service/Experience Cloud)

  ,

  Canvas LMS

  .
• Solid grasp of

  HE processes

  and regulatory context (data privacy, records, assessments).
• Strong command of

  integration patterns

  (REST/LTI/SIS imports, SSO—SAML/OIDC, Entra ID/AD), data migration, and UAT/hypercare.
• Tooling: Jira/Confluence (or equivalent), Miro/Figma for flows, SQL/ETL familiarity a plus.
• Methodologies: Agile/Iterative delivery with

  stage-gate governance

  ; Prosci/ADKAR familiarity helpful.
• Excellent written/verbal communication; executive stakeholder management across cultures.

Competencies

• Product Sense & Solutioning:

  converts ambiguous needs into scalable processes and configs.

• Ownership & Execution:

  plans → delivers → stabilizes; anticipates risks; hits dates.

• Quality Orientation:

  definition of done, acceptance criteria, and measurable outcomes.

• Stakeholder Leadership:

  clear narratives, crisp decisions, and transparent trade-offs.

• System Thinking:

  designs for reuse, observability, and future integrations.