Job
Description
About The Role We are seeking a highly skilled and strategic GSO Contract and Partner Relations Manager to lead our BPO contract management and governance efforts and join our team in India. This role is critical in ensuring that our BPO partnerships are governed effectively through robust contracts, scalable frameworks, and strong operational oversight. As the primary owner of BPO vendor contracts, you will manage end-to-end contract lifecycles-from drafting and negotiation to execution and ongoing governance. You'll collaborate closely with cross-functional teams including Legal, Procurement, Finance, and Global Operations to ensure our contracts align with business needs, regulatory standards, and performance expectations. You will also establish and maintain governance structures, driving alignment on billing models, service levels, change controls, and ramp-up/ramp-down processes. This role requires a deep understanding of BPO operations, strong contractual knowledge, and the ability to influence and drive outcomes in a matrixed environment. Your Impact in Role Lead overall Contract Lifecycle Management for BPO contracts. Oversee creation, negotiation, execution, and renewal of BPO contracts. Maintain a centralized contract repository with version control and compliance tracking. Utilize tools like DocuSign and CLM systems for contract management. Build and maintain governance structures for service delivery and issue resolution. Monitor and enforce compliance with SLAs and contractual obligations. Serve as the primary escalation point for vendor contract issues. Support ramp-up and ramp-down planning and communications with stakeholders. Collaborate to ensure BPO partner performance, scalability, and compliance. Conduct contractual audits and maintain organized contract documentation. Drive improvements in the contract management process. Leverage AI and automation for efficiency in contract management. The Experience You'll Bring Basic Qualifications Bachelor's degree in Business, Legal Studies, Supply Chain, or a related field. 8+ years of experience in contract management or vendor governance, experience focused on BPO operations will be highly preferred Proven experience managing end-to-end contract lifecycles for complex service agreements. Strong understanding of outsourcing models, commercial structures (e.g., FTE-based, transaction-based), and regulatory implications. Proficiency with contract lifecycle management (CLM) tools such as DocuSign or similar. Preferred Qualifications Global BPO experience with multi-region vendors (e.g., NA, APAC, LATAM, EMEA). Experience working in high-growth or tech-enabled service organizations. Ability to handle high-stakes negotiations with senior stakeholders and vendor executives. Familiarity with risk mitigation strategies and performance management frameworks. Working hours: Flexibility to work across multiple time zones, including US and global hours. Uber's Hybrid Working Model: At Uber, we embrace a hybrid working model. Employees work from the office at least 60% of the time, with Tuesdays, Wednesdays, and Thursdays as mandatory in-office days. Show more Show less
