Senior Program Manager

Our Company

Position Summary

• Clearly understand and document customer requirements and integration points.
• Deliver project scope successfully with high quality, within approved timelines and budget
• Support project estimation process with key contributors to help define scope and prepare statements of work, including tasks, deliverables, milestones, resources, and estimated costs
• Manage all day-to-day administrative activities of a given project from inception to closure such as reviewing timesheets, analyze plan versus actual figures
• Accurate submission of forecasts, resource utilization, and achievement of planned project profitability
• Comply with organization requirements on quality, metrics submission, automation in project delivery, etc
• Stakeholder management, maintain regular communication with both the customer including weekly and monthly reports and internal teams, and constantly manage customer expectations (also in critical situations or throughout escalations)
• Identify relevant delivery best practices and imbibe the same in projects
• Achieve customer satisfaction through successful deployments of new solutions
• Participate and lead initiatives beyond project delivery
• Compile customer requests and deployment issues, to provide a feedback channel into our core products.
• Work with third-party subcontractors and technology partners as required
• Act as the central point of contact throughout the life of the project, capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
• Manage weekly resource planning and financial forecast updates
• Proactively research customer needs and exercise appropriate creativity in recommending new solutions, based on the Adobe’s Digital Marketing platform to fulfill those needs.
• Support sales activities – eg: identifying new leads and opportunities, deal /solution reviews, preparing proposal,
  

What You Need To Succeed

• You will have a technical degree in a professional services’ related field as well as working experience in a professional services/consulting environment of an enterprise software company or consultancy
• Knowledge of online or offline direct marketing functions is an asset, though not required. You will be comfortable responding to the varying demands of working for a dynamic, international company
• You are a self-motivated individual, with well-developed inter-personal & communication skills and a strong desire to succeed
• Able to motivate other project team members, even under high pressure
  

Required Skills

• 15+ year of technology/service delivery experience with a proven track in program managing and delivering digital transformation programs involving enterprise-based applications built using leading COTS platforms like IBM, SFDC, SAP, Microsoft, etc .
• Experience of delivering digital transformation programs using Adobe solutions (Adobe Experience Cloud products) will be a plus.
• Experience in Agile Scrum based delivery of engagements
• High attention to detail, thoroughness, Innovative thinker
• Bachelor’s degree or equivalent, preferably in Computer Science or similar discipline
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
• Strong conflict resolution skills, superb organizational skills to be able to coordinate complicated projects.
• Professional demeanor, ability to interact with and lead diverse teams throughout Adobe and communicate with client project managers, directors, and CXOs
• Exceptional team building and team management skills, with proven experience managing virtual (including near- and off-shore) teams in an international environment
• Proven technical ability to understand the impact of technical changes, and to articulate high-level technical solutions to address business problems
• Solid Understanding of custom software development processes
• Solid understanding of one of the following: Web Content management solutions and processes, Online Analytics solutions, Digital Marketing Campaign solutions
• Willingness to travel (50% or more)
• Agile/SCRUM and/or PMI Certification and demonstrated rigor in project management best practices
• Experience with creating proposals and presenting offers in response to RFPs and/or RFIs
• Prior experience in traditional business consulting would be an asset
• Outstanding verbal and written communication skills
• Usage of AI/GenAI/Agentic AI in program management activities