Senior Professional Services Consultant

About the Role:

Senior Professional Services Consultant

Team Dynamics:

As part of our Professional services team, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work: Fail Gloriously | No Egos | One Wrike | Embrace Change Fearlessly | Best Ideas Win.

Your Impact:

• Leading individual customer engagements, and participating in or leading larger global customer rollouts.
• Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
• Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike’s professional services offerings.
• Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
• Managing successful completion of customer engagements while achieving critical success metrics.
• Advocating for the customer and assisting in the prioritization of new product features
• Collaborating with Wrike’s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrike's product roadmap.
• Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
• Mentoring junior members of the Wrike team.
• Possess qualities that make a good Wriker:
• • Critical thinker, generally curious — a true problem solver
  • Passionate about learning and improving every day, and motivated to excel
  • Open to feedback; coachable
  • Strong team player; tendency to put others first
  • Self-starter with strong ownership skills, willing to go above and beyond the job description
  • Creative and innovative

Your Qualifications:

• 5+ years in project management, consulting and customer facing roles.
• Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
• Ability to quickly understand customer’s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
• Extensive understanding of and ability to apply change management principles
• Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
• Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
• Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.
• Excellent verbal, presentation and written communication skills
• Effective communication across all levels of an organization, particularly executive stakeholders
• Ability to manage difficult audiences and complex client relationships with finesse and poise.
• Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.
• Firm sense of accountability and ownership of work
• Superior personal organization and time management skills
• Customer-centric, energetic person with extensive consulting skill set
• Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.

Standout Qualities:

• Relevant Master’s degree (MBA or similar)
• Experience working in a SaaS environment
• Ability to position Wrike into an existing integrated ecosystem

Why Join Wrike?

• 10 days of National and Festival Holidays per year (eight fixed, two flexible)
• 18 days of paid vacation per year
• 14 days of sick leave with a medical certificate per year
• 5 uncertified sick days per year
• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
• Personal Accident Insurance: Rs 50,00,000
• Term Life Insurance: Rs 50,00,000
• Up to 26 weeks of paid maternity leave for the first two children
• 4 weeks of paid parental leave
• 2 days off for volunteering with nonprofit charities
• Broadband/Internet Reimbursement: INR 1500 per month
• Full-stocked pantry and complimentary lunch
• Hybrid work model

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

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