Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision:
A world where everyone is free to focus on their most purposeful work, together.
About the Role:
Senior Professional Services Consultant
Team Dynamics:
As part of our Professional services team, you will play a key role in sustaining our core values which make working at Wrike fun, challenging, and a place for career-defining work: Fail Gloriously | No Egos | One Wrike | Embrace Change Fearlessly | Best Ideas Win.
Your Impact:
- Leading individual customer engagements, and participating in or leading larger global customer rollouts.
- Driving end-to-end customer onboarding, including the Discovery, Design, Configuration, Rollout, and Adoption Monitoring for these engagements.
- Supporting the sales team with more complex scoping requirements and presenting the value of Wrike and Wrike s professional services offerings.
- Tracking and maintaining accurate client records and key milestones using Wrike, Salesforce, and other systems.
- Managing successful completion of customer engagements while achieving critical success metrics.
- Advocating for the customer and assisting in the prioritization of new product features
- Collaborating with Wrike s Product team and other internal stakeholders to identify short-term solutions to issues/requests and influence Wrikes product roadmap.
- Ensuring smooth hand-offs before and after professional services engagements by working closely with internal cross-functional teams
- Mentoring junior members of the Wrike team.
- Possess qualities that make a good Wriker:
- Critical thinker, generally curious a true problem solver
- Passionate about learning and improving every day, and motivated to excel
- Open to feedback; coachable
- Strong team player; tendency to put others first
- Self-starter with strong ownership skills, willing to go above and beyond the job description
- Creative and innovative
Your Qualifications:
- 5+ years in project management, consulting and customer facing roles.
- Formal certifications in project management methodologies (Agile, PMI, Lean, etc.)
- Ability to quickly understand customer s complex processes and needs, and assist them in defining clear goals, to ensure a successful implementation of Wrike
- Extensive understanding of and ability to apply change management principles
- Thorough expertise in one industry or in critical customer segments such as Marketing/Creative, IT, Professional Services, PMO
- Ability to dive into technical discussions as needed and present on complex digital transformation options and strategies.
- Ability to collaborate cross functionally with Sales to evolve account plans that include ongoing professional services support.
- Excellent verbal, presentation and written communication skills
- Effective communication across all levels of an organization, particularly executive stakeholders
- Ability to manage difficult audiences and complex client relationships with finesse and poise.
- Ability to provide thought leadership and knowledge of industry best practices to guide customers in complex organizations.
- Firm sense of accountability and ownership of work
- Superior personal organization and time management skills
- Customer-centric, energetic person with extensive consulting skill set
- Strong interpersonal skills: positive, engaging, friendly, empathetic, tactful and level-headed under pressure and in difficult situations.
Standout Qualities:
- Relevant Master s degree (MBA or similar)
- Experience working in a SaaS environment
- Ability to position Wrike into an existing integrated ecosystem
Why Join Wrike
- 10 days of National and Festival Holidays per year (eight fixed, two flexible)
- 18 days of paid vacation per year
- 14 days of sick leave with a medical certificate per year
- 5 uncertified sick days per year
- Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
- Personal Accident Insurance: Rs 50,00,000
- Term Life Insurance: Rs 50,00,000
- Up to 26 weeks of paid maternity leave for the first two children
- 4 weeks of paid parental leave
- 2 days off for volunteering with nonprofit charities
- Broadband/Internet Reimbursement: INR 1500 per month
- Full-stocked pantry and complimentary lunch
- Hybrid work model
Your recruitment buddy will be Alexandra Vorobyova , Lead Recruiter.
#LI-AV1
Who Is Wrike and Our Culture
We re a team of innovators and creators who solve the complex work problems of today and tomorrow.
Hybrid work mode
Wrike promotes a hybrid model for team members near our office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn, with 2 3 in-office days per week to foster collaboration and teamwork. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.
Our persona
Smart:
We love what we do, and we re great at it because this is our domain. Our combined knowledge in this space is unmatched.
Dedicated:
We get up every day focused on helping our customers win. We re committed to helping our teammates win, too!
Approachable:
Were friendly, easy to get along with, considerate, and helpful. Our culture and Values
Customer-Focused
We care about our customers.
Collaborative
We work as one and win together,
Creative
We strive to succeed through continuous innovation.
Committed
We believe in ownership at all levels of the organization,
Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.
