Senior Operations Manager

• Oversee daily operations of the karting facility, including track management, scheduling, and customer flow.
• Monitor equipment usage, maintenance schedules, and ensure the facility is running at optimal performance.
• Coordinate with vendors and service providers for timely support and supplies.
• Staff Management
• train, and supervise staff including track marshals, customer service teams, and maintenance personnel.
• Create duty rosters and ensure adequate staffing levels during peak and non-peak hours.
• Motivate and monitor staff performance to ensure excellent customer service.
• Safety & Compliance
• Ensure strict adherence to all safety protocols for customers, staff, and equipment.
• Conduct regular safety inspections of tracks, karts, and protective gear.
• Maintain compliance with local regulations, licenses, and health & safety standards.
• Customer Experience
• Ensure customers receive a fun, safe, and memorable experience.
• Handle escalated customer complaints and resolve issues promptly.
• Develop promotional ideas/events to boost customer engagement and revenue.
• Financial & Reporting
• Manage budgets, expenses, and revenue targets for the branch.
• Prepare weekly/monthly reports on operations, safety incidents, staff performance, and financials.
• Implement cost-control measures while maintaining service quality.
  

Qualifications

• Bachelor’s degree in business administration, Hospitality, Sports Management, or related field.
• 4+ years of experience in operations, facility, or branch management (experience in entertainment, sports, or hospitality preferred).
• Strong leadership, team management, and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Passion for motorsport, sports, or entertainment industry is a plus.