Senior Operations Manager- Logistics

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Role overview:

The role is integral to shaping the HCV category’s product-market fit (PMF) for Outstation Market on both partner and customer ecosystem. . If you are passionate about problem-solving, thrive in ambiguous environments, and are eager to make an impact through fast experimentation, this role is for you.

Key responsibilities:

Solving for HCV Outstation PMF

• Conduct in-depth research and analysis to identify the core needs of the category
• Collaborate with Operations , Marketing , Product and Engineering teams to ensure solutions are scalable and user-friendly
• Figuring out the right Pricing and supply onboarding for the vertical
• Owing the operational metrics for this Business

Understanding & figuring out the right partner ecosystem

• Study behavioural patterns of partners and customers to improve engagement
• Implement feedback loops to adapt strategies based on real-time data

Field engagement

• Spend time in the field listening to calls and meeting customers and partners to deeply understand their pain points and aspirations
• Gather actionable insights and translate them into strategic initiatives

Product Marketing

• - Ideate, launch, and manage product marketing campaigns to drive awareness and adoption
• - Collaborate with cross-functional teams to align messaging and ensure impact

Fast experimentation

• - Drive rapid experimentation with structural, operational, and marketing initiatives
• - Measure outcomes and iterate quickly based on data-driven insights

Skills & Qualifications

Values & traits

• - Comfortable moving fast and working with limited or ambiguous information
• - Balances short-term wins with a long-term vision for the category
• - Proactively seeks help and input when stuck or in uncharted territory
• - Collaborative, team-oriented mindset (“Us” over “I” approach)
• - Embraces failure as part of the learning process and consistently iterates to improve

What you bring

- Strong analytical and problem-solving skills

- Excellent communication and interpersonal skills

- A growth mindset and an appetite for continuous learning

- Ability to thrive in a cross-functional setup involving Product, Engineering, and Business teams