Senior Operations Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services (GBS) delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Banking BFO business is within the CFO Org and is aligned to support Global Banking Business. The Banking BFO team is responsible for performing B/S and P&L validation, Forecast reviews, Business reviews and performance reporting for various banking products including Global Corporate Banking, Global Commercial banking, Investment banking and business banking

The role covers Management Reporting & Analysis, Research & Analytics, Preparation and analysis of financial forecasts based on up to date information provided by business management, supporting business with review and analysis of adhoc etc. Interactions as part of this role will largely be with Global BFO and FP&A teams and the wider Finance, technology organization.

The role is varied with broad scope and interaction with many key stakeholders across the franchise, offering the opportunity for both personal and professional development.

Job Description*

We are looking to recruit an individual with extensive experience of leading high performing teams that deliver financial reporting capabilities in Global Banking business

The individual will have regular interactions with a broad range of senior stakeholders, including GBS leadership in India and GBAM Finance leadership in global locations.

This individual will be working with various functional teams including BFOs, Product control, Bankers, Technology etc. to support Management Reporting and Analysis, business partnering, expense management and recovery processes etc.

This individual should have sound understanding and experience of Banking business and product suite in Business finance operations and/or product control domains.

Thorough understanding of global Banking business and leadership skills are prerequisites.

Responsibilities*

• Supervise Production and Reporting of deliverables including commentaries for financials
• Work closely with BFOs, Operations, GBAM CFO, and Technology teams on a regular basis
• Work with team to understand and comment variation trends
• Work with team to drive Investment banking expense recovery and reporting processes
• Liaise with various business partners such as Technology, Risk, Operations and Finance to resolve issues / queries
• Lead the story boarding and production of materials used for communication to various stakeholders, regional teams
• Manage projects and adhoc analysis working closely with business, Global teams
• Liaise with various stakeholder such as Technology, Risk, Operations and Finance to address any nuances
• Build strong partnership across finance functions, enhance communication and collaboration
• Identify and drive Opex opportunities, Develop, standardize & ensure continuous improvement of current processes & routines
• Risk and control mindset, ensure adherence to firms risk and control framework

Education*

Qualified Chartered Accountant/CPA /CFA / MBA from Tier I/II institute with relevant experience in FP&A for Global Markets or Product Control with a passion for understanding business, products and analytics

Certifications If Any

CFA / FRM certified candidates would be preferred

Experience Range*

8 to 12 years with at least 8+ years’ experience in Global Banking BFO role in the Banking domain

Foundational skills*

• 6+ years of Banking and Financial Services experience with extensive knowledge of working in a Global Banking/product control teams
• Comprehensive experience in financial planning, reporting and analysis
• The individual should have a proven track record of working and experience of managing teams of 10+ individuals having a pedigree of tier 1/ tier 2 institutions
• Strong people management skills, including the ability to resolve people issues and motivate the team to deliver
• Strong verbal and written communication skills, and the personal ability to collaborate, operate, and communicate effectively with a culturally diverse group of peers and colleagues.
• Ability to structure, manage and coordinate complex cross enterprise projects and processes with multiple partners
• Individual should have the resilience to handle internal pressures and conflicts in dealing with multiple stakeholders.

Desired skills

• Alteryx / Tableau knowledge would be an added advantage
• Effective communication skills with English proficiency
• Demonstrated ability to work in a high pressure environment
• Strong interpersonal and leadership skills to influence and build credibility as a ‘peer’ with Global functions and Regions

Work Timings*

10:00 AM IST to 23:00 PM IST (9 hours between this window)

Job Location*

Gurugram