Senior Manager

Job location:

Company Description

Urban Company is Asia’s largest technology marketplace for home services, offering services such as beauty & spa at home, cleaning, plumbing, carpentry, appliance repair, and painting. With a vision to empower professionals worldwide, the company operates in 50+ cities in India, the UAE, Singapore, and The Kingdom of Saudi Arabia, transforming service professionals into high-quality micro-entrepreneurs. Urban Company focuses on delivering high-quality, delightful services at home through its mobile app & website.

About the role:

At Urban Company, a Senior Manager’s role is to maximize sales and profitability in their respective categories by working one or more work streams such as quality, supply, growth and innovation. The role is dynamic and requires a combination of analytical, strategic, and interpersonal skills to effectively manage and grow their product category within the organization. We are looking for folks with a high degree of ownership, bias-for-action, passion and ability to go above and beyond.

Key Responsibilities:

● Quality Building: We are required to maintain very high NPS as per industry standards of existing services along with all the new planned additions to the portfolio. With a very diverse supply wrt nationality and skillset, the categories have always been open to crazy problem solving and innovation when it comes to ensuring that the right set of supply is onboarded with adequate training. You will work with trainers to shape training modules, build training infra to drive quality improvement.

● Supply Building: You will identify and onboard service aggregators in the category – This will involve meeting many of them and plenty of fieldwork.

● Problem Solving: The role requires you to problem solve at the grass root level. We expect the candidate to self ideate and innovate solutions to the problems at hand.

● Hustle: Significant ability to hustle and desire to get their hands dirty. The candidate should have the willingness to deep dive into each problem, understand and improve the key drivers of the business.

● Partner Relationship: We need to constantly work to improve partner side economics and happiness of our professionals. The candidate will be accountable for building a loyal base of professionals with a very high affinity to UC as a platform.

What we’ll need:

● Strong SQL and data analysis/insights skill

● Go-getter attitude and ability to be hands-on

● Strong ability to communicate and work collaboratively with others. Experience of managing teams/people would be a plus.

● 3-5 years of experience

Why Join Us?

● Be part of a dynamic team driving growth in one of Urban Company’s most important markets.

● Enjoy a competitive compensation package.

● Gain hands-on experience in hyperlocal marketing and field sales with a leading global brand.

● Contribute to a mission-driven organization that is transforming the home services industry.

At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, colour, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.