Senior Manager

Accenture in India

16 - 22 years

0 Lacs

jaipur rajasthan india

Posted:1 day ago| Platform:

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Skills Required

segmentation strategies coordination management drive automation analytics ai sap risk billing service resolve controls governance

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Delivery Lead Senior Manager

Skills: OTC-GPO

Total Experience: 16 - 22 Years

Roles and Responsibilities:

Global Collections GPO Ownership:
Own and govern the end-to-end global collections process, including customer segmentation, dunning strategies, dispute coordination, and recovery management, ensuring standardized and scalable collections frameworks.
Collections Process Optimization:
Drive global process harmonization, simplification, and continuous improvement initiatives to improve recovery rates, reduce past dues, and optimize DSO across regions and business units.
Automation & Digital Enablement:
Lead automation and analytics initiatives (RPA, AI-driven collections tools, HighRadius, SAP FSCM) to enable predictive collections, prioritize worklists, and improve collector productivity.
Credit, Dispute & Risk Collaboration:
Partner with Credit, Billing, Sales, and Customer Service teams to resolve disputes, manage credit risk, and embed preventive controls within the collections process.
Governance, KPIs & Stakeholder Management:
Define global policies, KPIs, and dashboards (DSO, past dues, CEI, dispute aging); lead governance forums and ensure adoption of standardized collections processes globally.

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