Senior Manager - Sales

About Emeritus & Daskalos

Key Responsibilities:

• The role involves ownership of the Revenue plan of a specific LOB/category of programs.
• The Outreach team for that LOB will report into this position.
• The role will involve a 2 Tier structure. The frontline Program Advisory team & Team Leaders reporting into this role. The Program Advisors engage with various prospects through Email, Phone, Chat, video conference & other channels and help them enroll in one of the upskilling programs of Emeritus.
• The responsibilities include driving daily Operations of the org of TLs by ensuring KRA’s and KPIs are intact thereby enhancing the Inside sales team’s efficiency
• Own the Programs revenue and enrolment goals along with the Revenue and marketing leaders
• Work towards meeting tactical goals around nonperforming programs and ensure a quick turnaround on dynamically changing business-critical goals
• Ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials and talk time, meeting other input metric targets such as First-time-to attempt, average handling time etc.
• Proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs
• Responsible for ensuring adherence to quality parameters for the team
• Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics including tracking media plan adherence
• Coach and mentor, the TLs and conduct regular reviews.
• Represent the outreach team in the weekly cross functional business reviews.
  

Skills & Qualifications

• 6+ years of sales experience, and inside sales/field sales team handling experience of team sizes of 10+ headcount along with revenue responsibility.
• Good interpersonal & Excellent communications skills.
• Strong experience in setting up and leading motivated, ethically sound, high-performance sales teams
• Track record in setting up governance mechanisms and sales processes
• Self-motivated & adaptable to changing business needs
• Ambition to overcome roadblocks and consistently achieve plan.
  

In Press

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)