[{"Salary":null , "Remote_Job":false , "Posting_Title":"SOC Analyst - L3" , "Is_Locked":false , "City":"Chennai" , "Industry":"IT Services","Job_Description":" The SOC L3 Analyst is a senior member of the Security Operations Center team, responsible for advanced threat analysis, incident response, and security operations. This role involves leading investigations, developing detection capabilities, and mentoring junior analysts. The ideal candidate should possess deep technical expertise in cybersecurity, excellent problem-solving skills, and the ability to make critical decisions in high-pressure situations. Key Responsibilities: Lead advanced investigations of security incidents and perform root cause analysis. Develop and fine-tune detection rules and security use cases for SIEM and other security tools. Collaborate with threat intelligence teams to correlate data and identify emerging threats. Conduct threat hunting activities to proactively identify suspicious behavior and vulnerabilities. Design and implement incident response processes and playbooks. Serve as an escalation point for L1 and L2 analysts for complex security issues. Ensure timely and accurate documentation of incidents, findings, and remediation steps. Collaborate with engineering and IT teams to improve security posture and harden systems. Provide mentorship and training to junior SOC team members. Required Skills/Technologies/Tools Extensive experience with Security Information and Event Management (SIEM) tools like Splunk, Sentinel or ELK. In-depth knowledge of cybersecurity frameworks like MITRE ATT&CK and the cyber kill chain. Advanced understanding of networking protocols, firewalls, and intrusion detection systems. Strong expertise in incident response, digital forensics, and malware analysis. Hands-on experience with endpoint detection and response (EDR) and threat intelligence platforms. Proficiency in scripting languages (Python, PowerShell, or Bash) for automation and analysis. Excellent analytical, troubleshooting, and problem-solving skills. Ability to communicate complex technical issues clearly to both technical and non-technical stakeholders. Good to have Technologies/Tools Knowledge of security orchestration, automation, and response (SOAR) platforms. Experience with reverse engineering and advanced malware analysis techniques. Hands-on experience with data loss prevention (DLP) and endpoint protection platforms. Familiarity with case management tools and digital forensic tools. Hands-on experience with vulnerability management and threat intelligence platforms. Relevant any cybersecurity certifications. ","Job_Type":"Full time","Job_Opening_Name":"SOC Analyst - L3","State":"Tamil Nadu" , "Country":"India" , "Zip_Code":"600119" , "id":"166747000000514521" , "Publish":true , "Date_Opened":"2025-05-07" , "Keep_on_Career_Site":false}]
We require askilled Senior Python Developer with advanced capabilities in FastAPI,asynchronous programming, object-oriented design, and system architecture todevelop robust, efficient backend solutions. Key Responsibilities Design and develop high-performance REST APIs using FastAPI Architect scalable microservice architectures Implement advanced asynchronous programming patterns Create sophisticated object-oriented system designs Develop efficient, maintainable, and secure backend services Optimize system performance and database interactions Implement comprehensive error handling and logging mechanisms Design and manage complex data models and database schemas TechnicalRequirements CoreSkills Expert-level Python programming Advanced FastAPI development Deep understanding of Object-Oriented Programming principles Microservices architecture design Advanced REST API design and implementation TechnicalStack (Required) FastAPI, flask, SQLAlchemy, Docker, Kubernetes, AWS/Azure, Git ProfessionalQualifications Bachelors/masterin computer science 6+ years of Python backend development experience Proven track record of designing scalable systems Strong system design and architectural skills Experience with high-load, high-performance applications Experience in Cyber security domain and software product development is an added advantage.
Weare looking for an experienced C# Developer with expertise in Windows Forms,WPF, MAUI, and Visual Studio development. The ideal candidate will have astrong background in creating robust, performant desktop and cross-platformapplications. Key Responsibilities 6+ years strong experience in C# Development. Develop and maintain desktop applications using Windows Forms and WPF Create cross-platform mobile and desktop applications using .NET MAUI Design intuitive and responsive user interfaces Implement complex business logic and application workflows Develop and optimize Windows-based software solutions Integrate applications with backend services and databases Perform comprehensive testing and debugging Optimize application performance and user experience Utilize Visual Studio for development, debugging, and deployment Create and maintain technical documentation Collaborate with product managers and design teams Understand and follow Information security protocols Requirements Required Technical Skills Expert-level proficiency in C# and .NET development Advanced experience with: Windows Forms Windows Presentation Foundation (WPF) .NET MAUI Visual Studio (latest versions) Strong understanding of XAML and UI/UX design principles Expertise in .NET Framework and .NET Core/.NET 6/7/8 Proficient in database connectivity and ORM technologies Experience with SQL Server and Entity Framework
We require askilled Python Developer with advanced capabilities in FastAPI,asynchronous programming, object-oriented design, and system architecture todevelop robust, efficient backend solutions. Key Responsibilities Design and develop high-performance REST APIs using FastAPI Architect scalable microservice architectures Implement advanced asynchronous programming patterns Create sophisticated object-oriented system designs Develop efficient, maintainable, and secure backend services Optimize system performance and database interactions Implement comprehensive error handling and logging mechanisms Design and manage complex data models and database schemas TechnicalRequirements CoreSkills Expert-level Python programming Advanced FastAPI development Deep understanding of Object-Oriented Programming principles Microservices architecture design Advanced REST API design and implementation TechnicalStack (Required) FastAPI, flask, SQLAlchemy, Docker, Kubernetes, AWS/Azure, Git ProfessionalQualifications Bachelors/masterin computer science 4-6 years of Python backend development experience Proven track record of designing scalable systems Strong system design and architectural skills Experience with high-load, high-performance applications Experience in Cyber security domain and software product development is an added advantage.
We are seeking a highly skilled and motivated Senior React Developer to join our development team. This role requires a seasoned professional with extensive experience in React.js, Redux, and Redux Toolkit. You will be responsible for building and maintaining highperformance web applications, integrating APIs, and implementing authentication mechanisms. Your expertise in JavaScript, HTML, CSS, and version control with Git will be crucial in delivering seamless and engaging user experiences. Key Responsibilities: React Development: Develop and maintain high-quality web applications using React.js, ensuring they are efficient, scalable, and maintainable. State Management: Implement state management solutions using Redux and Redux Toolkit to handle complex application state. API Integration: Integrate various third-party APIs and services into the application to extend functionality and enhance user experience. Authentication: Implement and manage authentication mechanisms and user sessions using React Authentication techniques.Front-End Development: Utilize JavaScript, HTML, and CSS to create responsive and interactive user interfaces. Version Control: Use Git for version control, collaborating with team members, managing branches, and handling code reviews. Performance Optimization: Optimize application performance, ensuring quick load times and smooth interactions. Problem Solving: Apply logical thinking to identify and resolve complex issues, troubleshoot bugs, and improve application functionality. Collaboration: Work closely with UX/UI designers, back-end developers, and other stakeholders to deliver cohesive and functional applications. Code Quality: Write clean, well-documented, and maintainable code following best practices and coding standards. Required Skills: Experience: Minimum of 6+ years and up to 6 years of professional experience in React development. Technical Skills: Proficiency in React.js, Redux, and Redux Toolkit. Strong experience with JavaScript, HTML, and CSS. API Integration: Demonstrated experience in integrating and working with APIs Authentication: Practical experience with React Authentication and managing user sessions. Version Control: Solid experience with Git and understanding of version control workflows. Logical Thinking: Strong problem-solving skills and the ability to think logically and analytically.Collaboration: Excellent communication skills with the ability to work effectively in a team environment. Code Quality: Commitment to writing high-quality, maintainable code and following best practices.
Weare looking for an experienced C# Developer with expertise in Windows Forms,WPF, MAUI, and Visual Studio development. The ideal candidate will have astrong background in creating robust, performant desktop and cross-platformapplications. Key Responsibilities 3-6 years strong experience in C# Development. Develop and maintain desktop applications using Windows Forms and WPF Create cross-platform mobile and desktop applications using .NET MAUI Design intuitive and responsive user interfaces Implement complex business logic and application workflows Develop and optimize Windows-based software solutions Integrate applications with backend services and databases Perform comprehensive testing and debugging Optimize application performance and user experience Utilize Visual Studio for development, debugging, and deployment Create and maintain technical documentation Collaborate with product managers and design teams Understand and follow Information security protocols Requirements Required Technical Skills Expert-level proficiency in C# and .NET development Advanced experience with: Windows Forms Windows Presentation Foundation (WPF) .NET MAUI Visual Studio (latest versions) Strong understanding of XAML and UI/UX design principles Expertise in .NET Framework and .NET Core/.NET 6/7/8 Proficient in database connectivity and ORM technologies Experience with SQL Server and Entity Framework
We are seeking a highly skilled and motivated Senior React Developer to join our development team. This role requires a seasoned professional with extensive experience in React.js, Redux, and Redux Toolkit. You will be responsible for building and maintaining highperformance web applications, integrating APIs, and implementing authentication mechanisms. Your expertise in JavaScript, HTML, CSS, and version control with Git will be crucial in delivering seamless and engaging user experiences. Key Responsibilities: React Development: Develop and maintain high-quality web applications using React.js, ensuring they are efficient, scalable, and maintainable. State Management: Implement state management solutions using Redux and Redux Toolkit to handle complex application state. API Integration: Integrate various third-party APIs and services into the application to extend functionality and enhance user experience. Authentication: Implement and manage authentication mechanisms and user sessions using React Authentication techniques.Front-End Development: Utilize JavaScript, HTML, and CSS to create responsive and interactive user interfaces. Version Control: Use Git for version control, collaborating with team members, managing branches, and handling code reviews. Performance Optimization: Optimize application performance, ensuring quick load times and smooth interactions. Problem Solving: Apply logical thinking to identify and resolve complex issues, troubleshoot bugs, and improve application functionality. Collaboration: Work closely with UX/UI designers, back-end developers, and other stakeholders to deliver cohesive and functional applications. Code Quality: Write clean, well-documented, and maintainable code following best practices and coding standards. Required Skills: Experience: Minimum of 3 to 6 years of professional experience in React development. Technical Skills: Proficiency in React.js, Redux, and Redux Toolkit. Strong experience with JavaScript, HTML, and CSS. API Integration: Demonstrated experience in integrating and working with APIs Authentication: Practical experience with React Authentication and managing user sessions. U nderstand and follow Information security protocols Version Control: Solid experience with Git and understanding of version control workflows. Logical Thinking: Strong problem-solving skills and the ability to think logically and analytically.Collaboration: Excellent communication skills with the ability to work effectively in a team environment. Code Quality: Commitment to writing high-quality, maintainable code and following best practices.
Office Management: Manage and maintain the office\u2019s day-to-day operations, ensuring the office environment is clean, organized, and well-equipped. BMS Operation: Proficient in managing and optimizing BMS operations including lighting and FAS. Routine inspections and preventative maintenance should be coordinated with the BMS operator. EB Consumption Validation: Validate electricity consumption by cross-checking with the daily reading to ensuring accuracy and identifying potential issues. HVAC & Chiller Operations: Oversee the operation of HVAC systems and chillers, ensuring they function efficiently and maintain comfort levels in the office environment. Water Consumption Validation: Monitor and validate water consumption against the reading to ensure accurate usage tracking. Asset management: Maintain assets along with their attributes and movement, from procurement to the disposal. Compliance Documentation: Organize and maintain filing systems (both physical and digital). Ensure that all compliance-related documents are properly filed and easily accessible when needed. Coffee Machine Handling: Ensure the smooth operation and maintenance of the office coffee machine. Security & Safety Compliance \u2013 Ensure safety standards, fire safety measures, and emergency protocols. Maintenance Planning & Scheduling \u2013 Develop preventive and corrective maintenance plans for HVAC and other critical systems. Vendor Management: Liaise with vendors and suppliers for office supplies, maintenance services, and other operational needs. Expense Management: Monitor and report on office expenses and budgets. Ensure timely processing of invoices, reimbursements. Communication: Serve as the primary point of contact for internal and external communication. Answer phones, emails, and other inquiries, directing them to appropriate personnel. Team Support: Provide administrative support to other departments, ensuring smooth collaboration across teams. Event Planning: Assist with organizing company events, meetings, and conferences, including logistics, scheduling, and coordination. Required Qualifications: Candidate with a one month notice period can apply 3-5 years of proven experience in an administrative or office management role. Familiarity with HVAC, chiller operations, and VFD handling (preferred). Previous experience in preparing documentation for audits is a plus (preferred). Experience in tracking and validating utility consumption, including water and electricity (preferred). Knowledge of basic office finance procedures, such as invoicing and budgeting. Proficiency in MS Office (Word, Excel, PowerPoint, Outlook). Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to prioritize tasks and manage multiple projects simultaneously.
Lead the fine-tuning and domain adaptation of open-source LLMs (eg, LLaMA 3) using frameworks like vLLM, HuggingFace, DeepSpeed, and PEFT techniques. Develop data pipelines to ingest, clean, and structure cybersecurity data, including threat intelligence reports, CVEs, exploits, malware analysis, and configuration files. Collaborate with cybersecurity analysts to build taxonomy and structured knowledge representations to embed into LLMs. Drive the design and execution of evaluation frameworks specific to cybersecurity tasks (eg, classification, summarization, anomaly detection). Own the lifecycle of model development including training, inference optimization, testing, and deployment. Provide technical leadership and mentorship to a team of ML engineers and researchers. Stay current with advances in LLM architectures, cybersecurity datasets, and AI-based threat detection. Advocate for ethical AI use and model robustness, especially given the sensitive nature of cybersecurity data Required Skills: 5+ years of experience in machine learning , with at least 2 years focused on LLM training or fine-tuning . Strong experience with vLLM , HuggingFace Transformers, LoRA / QLoRA , and distributed training techniques . Proven experience working with cybersecurity data \u2014ideally including MITRE ATT&CK, CVE/NVD databases, YARA rules, Snort/Suricata rules, STIX/TAXII, or malware datasets . Proficiency in Python , ML libraries ( PyTorch , Transformers), and MLOps practices. Familiarity with prompt engineering, RAG (Retrieval-Augmented Generation), and vector stores like FAISS or Weaviate . Demonstrated ability to lead projects and collaborate across interdisciplinary teams. Excellent problem-solving skills and strong written & verbal communication. Nice to Have Experience deploying models via vLLM in production environments with FastAPI or similar APIs. Knowledge of cloud-based ML training (AWS/GCP/Azure) and GPU infrastructure. Background in reverse engineering, malware analysis, red teaming, or threat hunting. Publications, open-source contributions, or technical blogs in the intersection of AI and cybersecurity.
We are seeking an experienced andproactive AWS Cloud Infrastructure Engineer to oversee and manage ourlarge-scale AWS cloud environment. You will be responsible for maintaining andoptimizing a diverse infrastructure that includes EC2, RDS, VPNs, TransitGateways , and other AWS services. This role demands deep AWS knowledge,strong automation and monitoring skills, and close collaboration with DevOps,security, and engineering teams. As the key owner of our AWSinfrastructure, you will ensure reliability, performance, cost-efficiency, andsecurity of our cloud systems, while helping drive infrastructure innovationand best practices. Key Responsibilities Manage and maintain a complex AWS environment including: EC2 instances (scaling, patching, monitoring) RDS databases (configuration, backups, performance tuning) VPNs , Transit Gateways , VPC peering , and other networking components Design, implement, and manage high-availability and disaster recovery strategies Collaborate with DevOps to automate provisioning, deployments, and scaling via Terraform, CloudFormation, or CDK Optimize cloud resource utilization and costs using AWS Cost Explorer, Trusted Advisor, and Savings Plans Implement and manage monitoring and alerting systems (eg, CloudWatch, Prometheus, Grafana, Datadog) Ensure security best practices including IAM policy design, encryption, security group configurations, and compliance alignment Support audits, incident response, and security reviews Create and maintain infrastructure documentation , runbooks, and diagrams Mentor junior engineers and promote AWS best practices across the team Required Skills 5+ years of experience managing AWS cloud infrastructure at scale Strong hands-on experience with: EC2 , RDS , VPC , VPN , Transit Gateways IAM , CloudWatch , Config , KMS Experience with IaC (Infrastructure as Code) using Terraform or CloudFormation Proficiency in scripting (Python, Bash, etc) Familiarity with containerized environments (eg, ECS, EKS, or Docker) Excellent problem-solving skills and ownership mindset Strong written and verbal communication skills CertificationsRequired AWS Certified Solutions Architect \u2013 Associate or Professional (Bonus) AWS Certified SysOps Administrator or DevOps Engineer Professional Nice to Have Experience with multi-account AWS Organizations and Control Tower Familiarity with CI/CD tools like GitHub Actions, CodePipeline, or Jenkins Exposure to security frameworks (eg, CIS benchmarks, NIST, ISO 27001) Knowledgeof hybrid cloud or on-prem integration with AWS
Required Skills and Experience: 5 + years of experience in Full Stack Development. Strong proficiency in HTML, CSS, JavaScript, and Bootstrap for building responsive, modern web pages. Solid experience with Laravel for backend development, including MVC, migrations, Eloquent ORM, routing, and templating. Understanding of MySQL for backend storage. Familiarity with version control tools like Git. Knowledge of RESTful APIs and how to consume them in a web application. Preferred Skills (Optional): Experience with React.js or other JavaScript frameworks. Familiarity with Docker and containerization practices. Experience with unit testing development. Key Responsibilities: Frontend Development: Build responsive, mobile-first user interfaces using Bootstrap.o Work with HTML, CSS, JavaScript, and jQuery to create smooth and visually appealing web pages. Collaborate with the UX/UI design team to ensure a seamless user experience. Backend Development: Develop and maintain scalable, secure web applications using Laravel. Integrate databases (MySQL, PostgreSQL, etc.) with Laravel to manage backend operations efficiently. Write clean, maintainable, and efficient code while adhering to best practices. API Development: Develop RESTful APIs to integrate frontend and backend. Ensure seamless data exchange between frontend and backend. Collaboration: Work closely with cross-functional teams (design, QA, product management) to deliver high-quality products. Participate in code reviews, sprint planning, and collaborative brainstorming sessions
[{"Salary":null , "Remote_Job":false , "Posting_Title":"Senior Manager - Sales" , "Is_Locked":false , "City":"Chennai" , "Industry":"IT Services","Job_Description":" Roles and Responsibilities: Strong team management skills must have experience in handling junior tosenior manager grade. New Customer Acquisition: Identify and pursueopportunities to onboard new clients. Lead Generation and Conversion: Utilize data mining techniques to generateleads, convert them into prospects, and manage the proposal submission processuntil closure. Business Development: Develop strategies to meet sales targets and maintain ahealthy sales pipeline. Sales Pitch Development: Create compelling sales pitches and competitiveintelligence content. Stakeholder Engagement: Engage with various stakeholders, including ITManagers, Information Security Heads, and CISOs. Online Demonstrations: Conduct effective online demos to showcase ourofferings to prospects. Revenue Target Achievement: Consistently meet or exceed revenue targetsaligned with organizational objectives. Cross-selling/Up-selling: Identify and capitalize on cross-selling andup-selling opportunities with existing customers. Customer Relationship Management: Foster strong relationships with clientsand provide ongoing support to ensure their satisfaction. Product Portfolio Improvement: Gather customer insights and feedback tocontribute to the enhancement of our product portfolio. Pre-sales to Post-sales Support: Manage activities from pre-sales topost-sales support, ensuring the highest level of customer satisfaction Qualifications (Knowledge, Skills, Abilities): Technology Savvy: Stay updated on new technology trends in C ybersecurity. Domain Expertise: Possess excellent knowledge and understanding ofcybersecurity concepts. Negotiation Skills: Demonstrate strong negotiation skills to sell effectively our services. Tool Proficiency: Proficient in using corporate productivity and webpresentation tools. Communication Skills: Exhibit excellent verbal and written communicationskills. Target-oriented: Thrive in a challenging target-driven environment. Presentation Skills: Deliver impactful presentations that resonate with theaudience.
[{"Salary":null , "Remote_Job":false , "Posting_Title":"Assistant Manager IT Operations" , "Is_Locked":false , "City":"Chennai" , "Industry":"IT Services","Job_Description":" JobOverview: Werelooking for a dynamic and experienced Assistant Manager IT Operations to leada talented team of over 25 IT professionals across multiple locations. Based inour Chennai office, youll drive seamless IT service delivery, streamlineoperational processes, and oversee day-to-day operations for our keycybersecurity and healthcare clients. KeyResponsibilities: Team Leadership & Development : Guide and inspire a team of 25+ IT professionals, overseeing shift schedules, conducting performance evaluations, and cultivating a culture of teamwork and innovation. Operational Efficiency : Manage daily IT operations to ensure system reliability, adherence to SLAs, and swift resolution of issues, tailored to the needs of cybersecurity and healthcare clients. Process Optimization : Design and implement streamlined IT processes to boost efficiency, scalability, and operational performance. Cross-Location Management : Coordinate seamless IT service delivery across Chennai, and all other branches ensuring consistent communication and standards. Client Collaboration : Partner with cybersecurity and healthcare teams to align IT operations with strategic business goals. Performance Oversight : Monitor SLAs, conduct ticket audits, andleverage metrics to drive ongoing improvements and operational excellence. RequiredSkills / Technologies / Tools: ITSM Tools: Expertise in Fresh service, or ManageEngine ServiceDesk Plus for incident, problem, and change management. Operating Systems: Advanced administration of Windows Server (2019/2022), Linux, and macOS. Networking: Proficiency in LAN/WAN configuration, VLAN segmentation, VPN management (Sophos VPN, FortiClient, AWS Client VPN), TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting. Directory & Identity Management : Strong experience with Active Directory (user/group management, OU design), Azure AD/Entra ID, Group Policy, and similar IAM solutions. Cloud Platforms: Working knowledge of AWS (EC2, S3, VPC) or Azure for hybrid cloud environments. Cybersecurity Tools: Familiarity with endpoint security (CrowdStrike, Bitdefender, Microsoft Defender). SLA & Ticketing: Expertise in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms. Virtualization: Experience with VMware vSphere, Hyper-V. Project Management: Proficiency in Agile/Scrum methodologies and tools like Jira, Trello, or MS Project for IT project execution. Automation & Scripting: Basic scripting skills in PowerShell, Python, or Bash for automating routine tasks. HRMS Integration: Experience with IT onboarding/offboarding processes and integration with HRMS platforms (e.g., Darwinbox, Zoho people). Documentation & Communication: Ability to create SOPs, knowledge base articles, and presentations, with strong verbal and written communication for stakeholder engagement. Productivity Tools: Proficiency in Microsoft 365, Google Workspace, and IP telephony systems (e.g., Teams, Zoom Phone). Goodto have Technologies/Tools: Monitoring Tools: Experience with Zabbix, Nagios, or SolarWinds for infrastructure monitoring. DevOps Tools: Familiarity with CI/CD pipelines (Jenkins, GitLab CI) or containerization (Docker, Kubernetes). IT Asset Management: Knowledge of tools like Lansweeper or Ivanti for asset tracking. Backup & Recovery: Experience with Veeam, Commvault, or Acronis for data backup and disaster recovery. Zero Trust Security: Understanding of zero trust frameworks (e.g., Beyond Corp, Zscaler). Collaboration Platforms: Proficiency in Slack, Microsoft Teams, or Confluence for team collaboration. AI/ML Tools: Exposure to AI-driven IT operations tools (e.g., ServiceNow Predictive Intelligence, Splunk IT Service Intelligence, Zoho Zia). Compliance Frameworks: Knowledge of GDPR, HIPAA, or ISO 27001 for regulatory compliance in cybersecurity and healthcare. Certifications: Certifications (e.g., ITIL v4, PMP, CISSP, CompTIASecurity+) are a plus. ","Job_Type":"Full time" , "Job_Opening_Name":"Assistant Manager IT Operations","State":"Tamil Nadu" , "Country":"India" , "Zip_Code":"600119" , "id":"166747000001092040" , "Publish":true , "Date_Opened":"2025-08-21" , "Keep_on_Career_Site":false}]
We are seeking a skilled Mid-Level Technical Support Engineer with 4-6 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts. Key Responsibilities: - Technical Support & Troubleshooting: Provide hands-on support and resolve IT issues related to systems, networks, and applications in healthcare, RCM, or BPO environments. -SLA Compliance: Monitor and adhere to Service Level Agreements (SLAs), prioritizing ticket resolution and maintaining high service standards for clients. -Performance Monitoring: Track performance metrics, conduct ticket audits, and analyze data to support continuous improvement in service delivery. -Cross-Location Coordination: Assist in ensuring consistent service delivery and effective communication across Chennai and other branch locations. -Client Collaboration: Work with cybersecurity and healthcare teams to align support services with business objectives and compliance requirements. -Process Support: Contribute to the design and implementation of processes to enhance operational efficiency and scalability. Required Skills/Technologies/Tools: - ITSM Tools: Proficiency in Freshservice or ManageEngine ServiceDesk Plus for incident, problem, and change management. -Operating Systems: Experience with administration of Windows Server (2019/2022), Linux, and macOS, including troubleshooting. -Networking: Knowledge of LAN/WAN configuration, VLAN segmentation, VPN management (Sophos VPN, FortiClient, AWS Client VPN), TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting. -Directory & Identity Management: Familiarity with Active Directory (user/group management), Azure AD/Entra ID, and Group Policy. -Cloud Platforms: Basic knowledge of AWS (EC2, S3, VPC) or Azure for hybrid environments. -Cybersecurity Tools: Experience with endpoint security (CrowdStrike, Bitdefender, Microsoft Defender). -SLA & Ticketing: Skills in SLA tracking, ticket prioritization, and metrics reporting using ITSM platforms. -Virtualization: Familiarity with VMware vSphere or Hyper-V for troubleshooting virtual environments. -Automation & Scripting: Basic skills in PowerShell, Python, or Bash for automating tasks. -HRMS Integration: Experience with IT onboarding/offboarding and integration with HRMS platforms (e.g., Darwinbox, Zoho People). -Documentation & Communication: Ability to create SOPs, knowledge base articles, and engage stakeholders effectively. -Productivity Tools: Proficiency in Microsoft 365, Google Workspace, and IP telephony systems (e.g., Teams, Zoom Phone). Good to have Technologies/Tools: -Monitoring Tools: Familiarity with Zabbix, Nagios, or SolarWinds for infrastructure monitoring. -DevOps Tools: Basic knowledge of CI/CD pipelines (Jenkins) or containerization (Docker). -IT Asset Management: Experience with tools like Lansweeper for asset tracking. -Backup & Recovery: Knowledge of Veeam or Acronis for data backup. -Zero Trust Security: Understanding of zero trust frameworks (e.g., Zscaler). -Collaboration Platforms: Proficiency in Slack, Microsoft Teams, or Confluence. -Compliance Frameworks: Awareness of GDPR, HIPAA, or ISO 27001. -Certifications: Certifications such as MCA, CompTIA A+, or Network+ are a plus.