Senior Manager

As a Senior Manager - Hybrid IT, SRE, you will collaborate closely with key product and engineering stakeholders to implement SRE practices and enhance the reliability of a wide range of complex products at RealPage. This role includes team management, documentation, and defining/tracking SLA, SLI, and SLO metrics. The SRE Manager will manage, mentor, coach, and lead a group of SREs responsible for products in a large and complex environment.

This position reports to the Senior Director - Hybrid IT in India and functionally collaborates with a VP/Senior Director in the US.

PRIMARY RESPONSIBILITIES

• Engage in SRE projects and on-call rotations to maintain operational workflows and address issues.
• Foster a healthy and functional work environment.
• Maintain project and operational workload statistics.
• Provide a solid foundation for building and maintaining successful SRE teams.
• Utilize technical knowledge and experience with complex systems to enhance the company’s platform.
• Work closely with functional leadership to execute the SRE roadmap.
• Implement APM and other monitoring tools to increase reliability and proactive monitoring.
• Mentor and develop engineers and technicians.
• Build and lead a diverse team, developing both technical capabilities and leadership qualities.
• Manage system upgrades, integration, automated provisioning processes, rebuilds, and other projects as required.
• Implement process improvements and inform best practices in operations.
• Work with senior management to propose, agree, and deliver IT services with defined Service Level Agreements.
• Establish systems monitoring capabilities to proactively address issues.
• Establish application/systems patch management procedures.
• Monitor and maintain SLAs.
• Develop strategic goals and objectives for quality improvements.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• 12+ years of overall work experience managing mid to large enterprises handling complex environments.
• At least 5 years of work experience in Site Reliability Engineering for a team.
• Proven track record of designing, building, optimizing, and maintaining infrastructure on a large scale.
• Preferred candidates with professional experience starting from a product developer role and transitioning to an SRE role.
• A passion for SRE/DevOps and managing highly resilient/automated systems.
• 5+ years’ experience managing multiple technical resources, including architects, across multiple shifts.
• 2+ years of experience in on-prem to cloud migration of products.
• Strong understanding of SDLC and Windows environments.
• Understanding of DevOps processes and tools (Azure DevOps, GITHUB, Azure Cloud, etc.).
• Automation experience.
• Ability to compile KPIs and promote best practices in performance and reliability across the organization.
• Excellent communication skills, both written and verbal.
• Systematic, disciplined, and analytical approach to problem-solving; detail-oriented.
• Strong analytical and reasoning skills; effective at summarizing and communicating complex information.
• Demonstrated professional maturity to handle confidential information.
• Self-starter able to work effectively in a deadline-driven environment.
• Ability to handle multiple tasks simultaneously with minimal supervision.
• Solid organizational skills and the ability to prioritize and manage time effectively to meet deadlines.

PREFERRED CERTIFICATIONS

• Certification in SRE/DevOps/RHCSA/RHCE.