Senior Manager Operations (MICE)

FCM part of FTCG

As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions.

Winner of the World's Leading Travel Management Company Award at the WTM for nine consecutive years (2019-2011),

Great Place to Work certification for the fourth time

A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

Senior Manager – International Operations

Key Responsibilities

• Operational Management Lead and oversee planning, budgeting, and flawless execution of international MICE projects, ensuring alignment with client goals and business outcomes.
• Client Relationship Management Build and maintain strong, trust-based relationships with high-profile clients. Understand client needs, preferences, and expectations to deliver customized solutions.
• Vendor & Partner Negotiations Collaborate and negotiate with global vendors, DMCs, and service providers to secure the most competitive pricing while maintaining service excellence.
• Team Leadership & Development Guide, mentor, and inspire a team of MICE professionals. Promote a culture of innovation, accountability, and continuous improvement.
• Escalation Management Proactively manage challenges and escalations during project execution to ensure client satisfaction and operational continuity.
• Market Trends & Innovation Analyze market dynamics and competitor activities to introduce enhancements and best practices in MICE service delivery.

Core Competencies

• Strong Communication: Clear and effective verbal and written communication skills.
• Relationship Building: Ability to establish and nurture internal and external relationships.
• Organizational Excellence: Skilled in managing timelines, multitasking, and prioritizing in a high-pressure environment.
• Attention to Detail: Precision in execution, reporting, and client servicing.
• Negotiation Skills: Ability to secure favorable outcomes and resolve operational issues efficiently.

Functional Competencies

• MICE Expertise: Strong grasp of international MICE products, trends, and logistics.
• Analytical Thinking: Ability to analyze KPIs, budgets, and outcomes for informed decision-making.
• Presentation Skills: Comfort in presenting concepts, pitches, and reporting to senior stakeholders.
• Tech Savvy: Proficiency in Microsoft Office (Excel, Word, PowerPoint); knowledge of event management tools is an advantage.

Qualifications & Experience

• Bachelor’s degree in Hospitality, Business Administration, Travel & Tourism, or a related field.
• Minimum 12 years of progressive experience in MICE operations or corporate event management.
• Proven track record in international event delivery, client engagement, and team leadership.
• Experience managing events in multiple geographies is highly preferred.

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

Market Aligned remuneration structure

Fun and Energetic culture

Work life Balance

Great place to work

Wellbeing Focus

Paternity Leave:

Travel perks

A career, not a job

Reward & Recognition

Love for travel

We value you...

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.

Who We Are...

Since our beginning, our vision has always been to open up the world for those who want to see.

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting! Together, we are a family (we call ourselves Flighties).

Brightness of Future.

DREAM BIG

Irreverence. Ownership. Egalitarianism