Senior Manager

Please share your cv at surbhi.malhotra@nlbtech.com

Location- Noida & Gurgaon

Word Mode- Work from office

Shift- 6:30 pm 3:30 am

Role Overview

Person

US mortgage servicing regulations (FNMA, FHLMC, FHA, VA, USDA)

Key Responsibilities

1. Strategic & Operational Leadership

• Lead end-to-end delivery for

  Foreclosure, Bankruptcy, Loss Mitigation, and REO processes

  for commercial and residential portfolios.
• Drive operational governance with measurable KPIs, SLAs, and client scorecard performance.
• Partner with onshore stakeholders to ensure

  regulatory compliance

  , accurate documentation, and timely process completion.
• Oversee

  multi-client, multi-process delivery

  with focus on cost optimization, quality control, and digital transformation.

2. Client & Stakeholder Management

• Serve as the

  primary point of contact

  for client relationship management, governance calls, and performance reviews.
• Collaborate with US client teams including

  servicers, asset managers, trustees, and legal counsel

  to ensure smooth communication and resolution of escalations.
• Identify opportunities for

  value-added services

  , process improvements, and automation.

3. Domain Expertise

• Provide subject matter expertise across

  default servicing lifecycle

  – pre-foreclosure, legal referral, foreclosure sale, property preservation, and REO.
• Oversee

  Bankruptcy process stages

  – notice of filing, POC, plan payments, discharge/dismissal, and motion for relief.
• Ensure compliance with

  CFPB, OCC, FDCPA, and investor guidelines

  .
• Deep understanding of

  MSP / LPS Black Knight

  ,

  FISERV

  , or other loan servicing platforms.

4. People Management

• Manage and mentor

  cross-functional offshore teams (100+ FTEs)

  across multiple geographies.
• Build domain capability, conduct training, and develop future leaders.
• Drive culture of accountability, ownership, and continuous improvement.

5. Transformation & Digital Enablement

• Partner with digital and analytics teams to

  automate manual workflows

  , develop dashboards, and improve turnaround time.
• Lead

  process reengineering

  and

  AI/RPA adoption

  in documentation, QC, and compliance review tasks.
• Track and report ROI from transformation initiatives.

Key Skills & Competencies

• Domain Expertise:

  Foreclosure, Bankruptcy, Loss Mitigation, Default Servicing, REO management

• Regulatory Knowledge:

  CFPB, OCC, Investor (FNMA/FHLMC/FHA/VA) guidelines

• Commercial Servicing Exposure:

  CRE loan servicing, CMBS asset management, cash flow analysis

• Technology Platforms:

  MSP (Black Knight), FISERV, FIS, Sagent, Tempo, LPS, or similar

• Leadership & Client Management:

  Strong governance, stakeholder engagement, and presentation skills

• Analytical & Strategic Thinking:

  Ability to translate operational metrics into business insights and strategic decisions

• Transformation Mindset:

  Experience implementing digital and process improvement initiatives

Qualifications

• Bachelor’s / Master’s degree in Finance, Business Administration, or related field
• Proven experience managing

  Foreclosure and Bankruptcy operations

  for US mortgage portfolios
• Exposure to

  offshore delivery environment

  and client relationship management

Preferred Certifications (Good to Have)

• Certified Mortgage Servicing Professional (CMSP)
• Lean Six Sigma Green/Black Belt
• Certification in Risk Management or Compliance

  Role & responsibilities

Preferred candidate profile