Position: Senior Manager – Business Analyst Reporting to: Assistant Vice President, Sr Assistant Vice President Key Requirements Collaborate with cross-functional teams to elicit, analyze, and document business requirements, processes, and workflows Translate business needs into functional specifications, user stories, and acceptance criteria for teams, ensuring clear traceability and prioritization. Act as a key liaison between business/client stakeholders and other teams, ensuring timely communication, issue resolution, and stakeholder engagement throughout the project lifecycle Drive process improvement and operational efficiency by identifying gaps, evaluating solutions, and recommending best-fit digital solutions or platforms. Oversee a team of business analysts, providing guidance, mentoring, and support to ensure high-quality deliverables and consistent practices. Leverage domain knowledge to provide thought leadership, regulatory insight, and market trends for strategic planning and solution design. Good To Have Domain knowledge of Insurance and/or healthcare Knowledge Digital Transformation Show more Show less

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EXL

www.exlservice.com

Business Process Management / Analytics

New York

20,000+ Employees

1140 Jobs

Key People

Rohit Kapoor

Vice Chairman & CEO
Jasvinder Singh

President
Vikas Bhalla

Chief Financial Officer
Lanny Cohen

Chief Operating Officer
Ravi Kumar

Senior Vice President

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Senior Manager