Job
Description
Job Title : Senior Manager Hospitality & Holiday Homes Location : [Insert Location] Department : Hospitality Operations Reports To : Director / VP – Hospitality & Real Estate Position Summary We are seeking an experienced and dynamic Senior Manager to lead our Hospitality & Holiday Homes division. The ideal candidate will oversee daily operations, ensure top-tier guest experiences, manage property performance, and drive profitability. This role involves strategic planning, team leadership, vendor coordination, and maintaining the highest standards of service across all holiday home properties. Key Responsibilities Operations & Property Management Oversee end-to-end operations of multiple holiday homes, resorts, and serviced apartments. Ensure properties are maintained to brand standards in terms of cleanliness, functionality, and aesthetics. Monitor occupancy, revenue, and guest satisfaction KPIs to optimize performance. Guest Experience Ensure exceptional guest experiences from pre-arrival to post-departure. Handle high-level guest escalations and complaints. Implement guest feedback systems and improve NPS scores. Team Leadership Recruit, train, and manage on-site staff, housekeeping teams, and support personnel. Set performance objectives and lead regular evaluations and training initiatives. Sales & Revenue Management Work with sales and marketing teams to drive bookings through direct and OTA channels. Analyze market trends, competitor offerings, and adjust pricing strategies accordingly. Compliance & Standards Ensure all licenses, insurances, and property compliance requirements are up to date. Implement health & safety protocols and local tourism board regulations. Vendor & Stakeholder Management Liaise with vendors, maintenance contractors, and service providers. Collaborate with property owners and investors to provide updates and drive ROI. Requirements Education & Experience Bachelor’s degree in Hospitality Management, Business Administration, or related field. MBA or related postgraduate qualification is a plus. Minimum of 4–8 years of experience in hospitality or vacation rental management. Proven experience in managing multiple properties and leading large teams. Skills Strong leadership and organizational skills. Excellent communication and interpersonal abilities. Solid understanding of property management systems (PMS), channel managers, and OTAs. Ability to work under pressure and meet financial and operational targets. Preferred Attributes Experience in luxury holiday homes or boutique resort management. Knowledge of local regulations related to short-term rentals and hospitality. Multilingual capabilities are a plus. Tech-savvy with a good understanding of automation and smart-home integration. Compensation & Benefits Competitive salary with performance-based bonuses. Benefits including medical insurance, travel allowances, and professional development opportunities.
