Senior Manager - Digital Transformation

Senior Manager - Digital Transformation

The Senior Manager for Digitalization will be responsible for taking Flex GBS to the next level of Digital Transformation, which entails creating GBS strategy & roadmap, lead and implement strategic initiatives that drive digital transformation across Global Business Services. He/She will work closely with cross-functional teams to enhance operational efficiencies, improve service delivery, and create innovative digital solutions that align with our business objectives.

Senior Director

What a typical day looks like:

• Develop and execute a comprehensive digitalization strategy for GBS, ensuring alignment with organizational goals.
• Lead projects that leverage emerging technology to streamline processes, improve data analytics, and drive automation initiatives.
• Collaborate with IT and business stakeholders to identify opportunities for digital solutions and oversee the deployment of these technologies.
• Analyze business operations, identify pain points and inefficiencies, and propose innovative digital solutions to enhance performance and service delivery.
• Monitor industry trends in digital transformation and assess their potential impact on GBS operations.
• Define KPIs and success metrics for digital programs and ensure continuous improvement and measurable ROI.
• Drive change management initiatives to ensure successful adoption of digital tools and processes among employees.
• Mentor and develop team members around digital skills and capabilities.
• Stay abreast of industry trends, digital disruptions, and competitor strategies to keep the organization ahead of the curve.

The experience we’re looking to add to our team:

• Bachelor’s degree in Business Administration, Information Technology, or a related field; Master’s degree preferred.
• 10+ years of experience in digital transformation, project management, or consulting, preferably within a GBS environment.

Knowledge / Skills / Abilities:

• Strong understanding of digital technologies, data analytics, and automation tools.
• Proven track record of successfully leading cross-functional teams during complex projects.
• Excellent problem-solving skills and ability to think strategically.
• Outstanding communication and interpersonal skills; capable of engaging stakeholders at all levels.
• Experience with agile methodologies and change management practices.

Scope / Impact:

• Operational Efficiency : Enhance productivity, reduce operational costs, and improve service delivery metrics across the organization.
• Strategic Vision: This role will contribute to shaping the long-term digital strategy of the GBS function, ensuring alignment with broader organizational goals and driving competitive advantage in the marketplace.
• Cross-Functional Collaboration: Will lead cross-departmental initiatives, fostering collaboration between IT, business units, and external partners to create integrated digital solutions that meet the diverse needs of stakeholders.
• Industry Leadership: By staying abreast of digital trends and best practices, the Senior Manager will position the organization as a leader in digital transformation, enhancing its reputation and attracting top talent in the industry.

Decision Making / Discretion:

• Will exercise considerable decision-making authority and discretion in the areas of Strategic Planning, Project Leadership, Technology Selection, Change Management.

Supervision / Leadership:

• Recognizes and develops talent as a key element of executing operational business plans. Ensures Flex values are part of site work life. Provides strategic leadership for the function and the site.

Certificates, Licenses, Registrations:

• Project Management Professional (PMP)
• Digital Transformation Certification
• Lean Six Sigma Certification
• AI and Machine Learning Certification(good to have)
• Certified Business Analysis Professional (CBAP)

What you’ll receive for the great work you provide:

• Health Insurance
• Paid Time Off