Senior Manager- Client Service Delivery (Remote, Gurgaon local)

Key Responsibilities- New client Acquisition Identify and pursue new business opportunities across target sectors, with a focus on recruitment and talent acquisition services. Plan and execute multi-channel outreach strategies including cold calling, email campaigns, industry events, and strategic networking. Lead negotiations and close high-value deals that align with the companys strategic goals. Represent the company at industry events, conferences, and client meetings to enhance brand visibility and business reach. Maintain and track a robust sales pipeline using CRM systems. Customer Relationship Management Manage the full client lifecyclefrom onboarding and satisfaction to retention and account growth. Proactively ensure high levels of client engagement, addressing escalations and service concerns with urgency. Conduct regular face-to-face and virtual meetings with key accounts to build trust, gather feedback, and identify growth opportunities. Monitor account health, contract renewals, and upsell/cross-sell potential in collaboration with internal teams. Team Leadership Lead, mentor, and develop a team of Business Development Executives and CRM Associates. Define and track KPIs, sales targets, and team performance goals. Conduct training sessions focused on client engagement strategies, consultative selling, and service excellence. Review team activity reports, pipelines, and CRM usage to ensure operational accountability and efficiency. P&L Ownership Own the P&L for your division track revenue, manage costs, and drive profitability in alignment with business goals. Provide regular financial and performance updates to senior leadership, identifying risks and opportunities for growth. Requirements Bachelor's degree in Business, Sales, or related field; MBA is a strong advantage. 8+ years of experience in Business Development and CRM roles, with at least 4+ years in a leadership position. Prior experience in the recruitment/staffing industry is highly preferred. Demonstrated track record in closing strategic partnerships and growing enterprise-level accounts. Exceptional leadership, communication, and presentation skills. Willingness to travel for in-person client meetings, industry events, and site visits.