Senior Manager - Airline Passenger Support Service

Gratitude India

15 - 24 years

7 - 11 Lacs

mumbai suburban

Posted:1 day ago| Platform:

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Skills Required

it services customer service business development sales technical support project management service management networking incident management service delivery application support troubleshooting facility management it sales it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and supervise a team of professionals to ensure excellent customer service.
Develop and implement strategies to enhance passenger support services.
Collaborate with cross-functional teams to resolve complex issues.
Analyze customer feedback and improve processes accordingly.
Ensure compliance with industry standards and regulations.
Lead and motivate the team to achieve high performance levels.

Job Requirements

Proven experience in managing teams and delivering exceptional customer service.
Strong knowledge of airline operations and passenger support services.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Experience in the IT Service & Consulting industry is preferred.

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