Senior Manager - Airline Passenger Support Service

Gratitude India

15 - 24 years

7 - 11 Lacs

navi mumbai

Posted:1 day ago| Platform:

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Skills Required

customer service business development sales customer support japanese project management operations management customer relationship team management customer care training technical support service delivery jlpt facility management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and supervise a team of professionals to ensure excellent customer service and support.
Develop and implement strategies to enhance passenger satisfaction and loyalty.
Collaborate with cross-functional teams to resolve complex issues and improve processes.
Analyze customer feedback and suggest improvements to services and products.
Ensure compliance with regulatory requirements and industry standards.
Lead and motivate a team to achieve high performance levels and goals.

Job Requirements

Proven experience in managing teams and delivering exceptional customer service.
Strong knowledge of airline operations and passenger support services.
Excellent communication, leadership, and problem-solving skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong analytical and decision-making skills.
Experience in implementing process improvements and cost reduction initiatives.
A graduate or postgraduate degree is required.

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