Senior Manager - Airline Passenger Support Service

Gratitude India

15 - 24 years

7 - 11 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

it services customer service business development sales technical support project management operations management team management networking incident management service delivery troubleshooting facility management it sales it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Manage and supervise a team of professionals to ensure excellent customer service.
Develop and implement strategies to enhance passenger support services.
Collaborate with cross-functional teams to resolve complex issues.
Analyze customer feedback and improve processes accordingly.
Lead and motivate a team to achieve high performance standards.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in managing teams and leading airline passenger support services.
Strong knowledge of customer service principles and practices.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks simultaneously.
Strong problem-solving and analytical skills.
Experience in the IT Service & Consulting industry is preferred.

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