Senior Manager - Airline Passenger Support Service

3 - 8 years

7 - 11 Lacs

Posted:14 hours ago| Platform: Naukri logo

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Work Mode

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Job Type

Full Time

Job Description

  • Manage and oversee the daily operations of the airline passenger support service team.
  • Develop and implement strategies to enhance customer satisfaction and efficiency.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Analyze customer feedback and implement changes to improve overall service quality.
  • Lead and motivate a team of professionals to achieve high performance standards.
  • Ensure compliance with industry regulations and company policies.
Job Requirements
  • Proven experience in managing teams and leading projects in the IT Service & Consulting industry.
  • Strong understanding of airline passenger support services and customer handling principles.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Experience in developing and implementing process improvements to increase efficiency.

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