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NTT DATA, Inc. logo

Senior Managed Services Client Delivery Specialist

5 - 9 years

0 Lacs

hyderabad telangana

Posted:5 days ago| Platform: Shine logo

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Skills Required

managed services client delivery contract management project management client satisfaction client engagement client retention upselling account management itil it service management risk management service level agreements technical oversight problemsolving client inquiries client feedback crossselling financial acumen client documentation incident reports

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role is crucial in supporting the business and safeguarding the company's reputation by managing local, medium to large complexity contracts. You will work closely with cross-functional teams to ensure client expectations are not only met but exceeded. Your responsibilities will include ensuring service delivery, contract profitability, proactive client communication, project management, technical oversight, and problem-solving. Key responsibilities: - Ensure client satisfaction by delivering services according to agreed service definitions and SLAs. - Act as the primary point of contact for client inquiries, escalations, and feedback. - Tailor required services according to client business needs and objectives. - Collaborate with technical teams to resolve client issues promptly. - Monitor and assess client satisfaction regularly through feedback mechanisms. - Identify opportunities for upselling or cross-selling additional services. - Coordinate project timelines, resources, and deliverables for successful outcomes. - Maintain accurate records, client documentation, and incident reports. - Provide regular reports on service performance and client satisfaction to internal and external stakeholders. To excel in this role, you should possess: - Passion for service delivery and ability to manage a coordinated service delivery. - Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed. - Proficiency in project management and excellent communication skills. - Client-centric approach with proven ability to manage client relationships. - Business and financial acumen for budgeting, forecasting, and billing. - Familiarity with ITIL or other IT service management frameworks. - Ability to work under pressure, exceptional organizational skills, and attention to detail. - Collaboration skills with cross-functional teams and customer-focused mindset. Academic qualifications and certifications required: - Bachelor's degree in Information Technology, Business, or related field. - Relevant ITIL certification preferred. - Relevant project management certification (e.g., PMP) is advantageous. Required experience: - Demonstrated experience in managed services and support services environment. - Successful delivery of managed services to clients meeting SLAs and quality standards. - Monitoring contract performance and compliance requirements. - Managing service delivery projects for clients. - Proactive measures to address client concerns and improve service quality. Workplace type: Hybrid Working About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving Fortune Global 100 companies. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in R&D annually. With diverse experts in more than 50 countries, NTT DATA offers business and technology consulting, data and artificial intelligence solutions, and digital infrastructure services. As part of NTT Group, headquartered in Tokyo, NTT DATA is an Equal Opportunity Employer committed to diversity and inclusion.,

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NTT DATA, Inc. logo
NTT DATA, Inc.

IT Services and IT Consulting

Tokyo Plano

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