76 Client Delivery Jobs

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. Roles and Responsibilities Roles & Responsibilities: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory.

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. Roles and Responsibilities Roles & Responsibilities: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory.

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory. Roles and Responsibilities Roles & Responsibilities: Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: Minimum of 1 year of experience in a similar role Strong communication and interpersonal skills to manage relationships with high-net-worth individuals Excellent organizational and time management skills Ability to work collaboratively with internal teams and external stakeholders Good analytical and problem-solving skills to pre-empt and resolve customer issues Experience in the real estate industry is preferred but not mandatory.

Role Overview: As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role involves supporting the business, protecting the company's reputation, and ensuring client satisfaction by managing local, medium to large complexity contracts. You will work closely with cross-functional teams to meet and exceed client expectations, manage service delivery, and ensure contract profitability for assigned client contracts that are complex by nature and typically across multiple sites and/or service offerings. Key Responsibilities: - Ensure client satisfaction by delivering services according to agreed service definitions and Service Level Agreements (SLAs). - Act as the primary point of contact for client inquiries, escalations, and feedback. - Tailor required services based on understanding client business needs and objectives. - Successfully deliver managed services to clients, meeting SLAs and quality standards. - Collaborate with technical teams to promptly resolve client issues and incidents. - Monitor and assess client satisfaction regularly through feedback mechanisms. - Address client concerns proactively and continuously improve service quality. - Develop account plans and strategies to enhance client engagement and retention. - Identify opportunities for upselling or cross-selling additional services. - Manage the implementation of new services, upgrades, and projects for clients. - Coordinate project timelines, resources, and deliverables for successful outcomes. - Ensure service delivery aligns with contractual agreements and compliance requirements. - Consult with the legal team to address contract escalations with contract governance. - Monitor and report on contract performance. - Oversee financial aspects of client accounts, including budgeting and forecasting. - Manage billing and invoicing processes. - Collaborate with technical teams to ensure client environments are stable, secure, and up to date. - Stay informed about industry trends and emerging technologies to provide recommendations to clients. - Identify and mitigate risks associated with service delivery and client relationships. - Develop contingency plans for potential disruptions. - Maintain accurate records, client documentation, and incident reports. - Provide regular reports on service performance and client satisfaction to internal and external stakeholders. Qualification Required: - Bachelor's degree or equivalent qualification in Information Technology, Business, or a related field - Relevant ITIL certification preferred - Relevant project management certification (e.g., PMP) preferred Additional Details about NTT DATA: NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests over $3.6 billion annually in R&D. The company has diverse experts in more than 50 countries and a robust partner ecosystem. Services include business and technology consulting, data and artificial intelligence, industry solutions, development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is also a leading provider of digital and AI infrastructure globally. NTT DATA is part of NTT Group and headquartered in Tokyo.,

As the Client Delivery Head (CDH), you will be responsible for leading, managing, and optimizing the Client Delivery team to ensure seamless project execution, high client satisfaction, and continuous business growth. Your role encompasses team leadership, client and stakeholder management, performance monitoring, process improvement, risk management, strategic growth initiatives, compliance, and innovation. You will play a pivotal role in developing account management strategies, streamlining processes, and driving growth while fostering strong stakeholder relationships. Team Management & Mentorship : Lead, mentor, and manage a team of Digital Account Managers to ensure the successful execution of projects. Client Portfolio Oversight : Oversee the client portfolio, ensuring quality service delivery and client satisfaction. Strategic Development : Develop and implement account management strategies to improve project efficiency and business growth. Project Execution & Quality Assurance : Ensure all projects are completed on time, within scope, and with high quality. Client Escalation & Resolution : Act as the primary point of escalation for key client concerns and work towards resolution. Client Communication & Relationship Management : Oversee daily, weekly and monthly client calls, ensuring effective communication and relationship management. Cross-Functional Collaboration : Collaborate with cross-functional teams (SEO, PPC, Content, Design and Web Development) to align project execution with client goals. Client Retention & Contract Renewals : Oversee contract renewals and implement proactive client retention strategies to strengthen long-term partnerships. Quality Control & Deliverable Review : Review project deliverables while implementing quality control measures to ensure high standards across all projects. Project Tracking & KPI Monitoring : Track project progress, monitor key performance indicators (KPIs), and ensure targets are met. Audits & Performance Reviews : Conduct regular audits and performance reviews, ensuring that projects meet client expectations and industry standards. Continuous Process Optimization : Identify inefficiencies and continuously implement innovative solutions to refine project execution, enhance team productivity, and improve overall client experience. Workflow & Process Optimization : Establish and improve internal workflows, communication processes, and documentation standards. Automation & Best Practices : Suggest and implement automation tools for client reports, meetings and best practices to enhance efficiency. Strategic Innovation : Introduce innovative strategies to improve digital marketing services and client engagement. Task Management & Transparency : Ensure all tasks are tracked and updated in Zoho Projects for transparency and accountability. Risk Identification & Mitigation : Proactively identify and address project risks and roadblocks to prevent disruptions. Escalation & Conflict Resolution : Manage client and internal escalations while addressing team concerns to foster a productive and motivated work environment. Strategic Collaboration : Work closely with the Senior Leadership Team to develop and implement growth strategies that align with business objectives. Business Expansion : Identify new business opportunities within existing accounts to drive revenue growth and service expansion. Client Relationship Management : Develop and maintain strong client relationships by aligning business objectives with Ralecons strategies. Report Vetting: Ensure all reports, data, and details shared by the Technical team(s) are vetted for accuracy and quality. Contract Renewals & Client Retention : Oversee contract renewals and ensure long-term client retention through proactive engagement and relationship-building. Feedback Management: Actively solicit feedback from Head of Digital Operations (HODO), Digital Operations Manager (DOM) and Senior Leadership members to foster a culture of continuous improvement. Provide constructive feedback to team members to enhance their performance and professional development. Leave and Attrition Management: Monitor and manage team members' leave schedules to ensure adequate coverage and minimal disruption to project timelines. Implement strategies to mitigate attrition, and foster a supportive work environment. Effectively resolve conflicts within the team or with stakeholders, promoting a collaborative and productive work environment. Skill Enhancement & Training : Conduct training sessions for the Client Delivery team to enhance their skills, industry knowledge, and expertise. Mentorship & Performance Management : Provide ongoing mentorship, performance feedback, and career development support to help team members grow professionally. Team Culture & Innovation : Foster a collaborative team culture focused on excellence, creativity, and continuous improvement. Client & Internal Communication Standards : Ensure all client communications, approvals, and deliverables are documented for transparency, while maintaining professional communication in alignment with company policies. Meeting Preparation: Ensure that the Client Delivery team thoroughly prepares for all meetings, both internal and external, and that Minutes of Meetings (MoMs) are sent out promptly after each session. Success Measurement: The success of the Client Delivery Head (CDH) is intricately tied to the overall success and performance of their team. By fostering a culture of excellence, continuous improvement, and effective collaboration, the Client Delivery Head (CDH) ensures that each team member contributes effectively towards achieving collective goals and delivering exceptional results to clients. Ad hoc Tasks: Willingly undertake any other tasks as assigned by the Digital Operations Manager (DOM), Head of Digital Operations (HODO) or Senior Management to support overall team objectives. You are the right fit if you have Educational Qualification : Bachelors or Masters degree in Marketing, Business Administration, or a related field. Industry Experience : Minimum 10+ years of experience in digital marketing account management. Leadership & Team Management : Proven leadership experience in managing teams and large-scale projects. Certifications (Preferred) : Certifications in Google Ads, SEO, Digital Marketing are an added advantage. Strategic Thinking : Ability to develop and implement long-term strategies for client success. Leadership & Mentorship : Experience in managing, coaching, and developing teams. Client Relationship Management : Strong interpersonal and communication skills to build and maintain long-term client relationships. Problem-Solving : Ability to quickly assess challenges and implement effective solutions to overcome them.. Analytical Skills : Proficiency in data-driven decision-making and performance tracking to optimize strategies. Project Management : Strong organizational skills and experience in managing multiple projects simultaneously. Technical Proficiency : Familiarity with Google Analytics, Google Ads, SEO tools, CRM software, and reporting dashboards

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will be an advanced subject matter expert responsible for overseeing the end-to-end delivery of managed services contracts to clients. Your role is crucial in supporting the business and safeguarding the company's reputation by managing local, medium to large complexity contracts. You will work closely with cross-functional teams to ensure client expectations are not only met but exceeded. Your responsibilities will include ensuring service delivery, contract profitability, proactive client communication, project management, technical oversight, and problem-solving. Key responsibilities: - Ensure client satisfaction by delivering services according to agreed service definitions and SLAs. - Act as the primary point of contact for client inquiries, escalations, and feedback. - Tailor required services according to client business needs and objectives. - Collaborate with technical teams to resolve client issues promptly. - Monitor and assess client satisfaction regularly through feedback mechanisms. - Identify opportunities for upselling or cross-selling additional services. - Coordinate project timelines, resources, and deliverables for successful outcomes. - Maintain accurate records, client documentation, and incident reports. - Provide regular reports on service performance and client satisfaction to internal and external stakeholders. To excel in this role, you should possess: - Passion for service delivery and ability to manage a coordinated service delivery. - Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed. - Proficiency in project management and excellent communication skills. - Client-centric approach with proven ability to manage client relationships. - Business and financial acumen for budgeting, forecasting, and billing. - Familiarity with ITIL or other IT service management frameworks. - Ability to work under pressure, exceptional organizational skills, and attention to detail. - Collaboration skills with cross-functional teams and customer-focused mindset. Academic qualifications and certifications required: - Bachelor's degree in Information Technology, Business, or related field. - Relevant ITIL certification preferred. - Relevant project management certification (e.g., PMP) is advantageous. Required experience: - Demonstrated experience in managed services and support services environment. - Successful delivery of managed services to clients meeting SLAs and quality standards. - Monitoring contract performance and compliance requirements. - Managing service delivery projects for clients. - Proactive measures to address client concerns and improve service quality. Workplace type: Hybrid Working About NTT DATA: NTT DATA is a trusted global innovator of business and technology services, serving Fortune Global 100 companies. Committed to helping clients innovate, optimize, and transform for long-term success, NTT DATA invests significantly in R&D annually. With diverse experts in more than 50 countries, NTT DATA offers business and technology consulting, data and artificial intelligence solutions, and digital infrastructure services. As part of NTT Group, headquartered in Tokyo, NTT DATA is an Equal Opportunity Employer committed to diversity and inclusion.,

As a Project Manager, you will be responsible for managing advisory engagements for Indian and foreign MNCs involving mergers, demergers, business and share acquisitions, investment structuring, and joint ventures. You will coordinate with cross-functional teams to ensure strategic execution, regulatory compliance, and optimal tax efficiency. Supporting clients throughout the business lifecycle by conducting detailed quantitative analysis, managing seamless execution of plans, and applying effective structuring strategies to help achieve their commercial and strategic goals will be a key part of your role. Your responsibilities will also include ideating on tax structuring options for multinational clients, evaluating India inbound structuring options, and managing end-to-end regulatory compliance processes for acquisitions. You will be involved in planning tax due diligence work, advising clients in negotiating transaction terms based on findings, and devising practical approaches to resolving tax issues in structuring assignments. Supporting the Partner/Principal in tax planning and tax management, planning and strategizing approaches for litigation, and researching estimated service costs and man-hours required for projects will be essential tasks. Additionally, you will be responsible for drafting and presenting proposals to clients, building commercial substance in processes, and constantly innovating and improvising on plans for closing assignments. In terms of client management and business development, you will proactively communicate and share updates with clients, act as a central point of contact, and develop relationships with CFOs and Tax Directors. You will identify leads from public and private sources, prepare pitch proposals for client meetings, and identify new business opportunities in existing clients while maintaining credibility and delivering high-quality solutions. You will also be involved in knowledge management by understanding the tax compliance landscape, acquiring industry insights, developing content for networking events, and sharing knowledge with team members. Representing the company at external forums, publishing articles and research papers, and contributing to brand management will be part of your responsibilities. People management will involve providing guidance to the team, identifying challenges, tracking performance, assessing individual and team performance, and creating a learning environment. Client delivery will include reviewing information, drafting memos and reports, building client relationships, and attending hearings. Internal processes will involve reviewing engagement letters, establishing data controls, updating MIS, preparing service summaries, reviewing client communications, recording facts and research securely, and identifying project overruns. Your role will also include assisting in client support, offering necessary data and information, capturing key outcomes of client meetings, devising litigation plans and solutions for resolving tax disputes, and maintaining a blend of self and team contribution.,

Project Management Managing advisory engagements for Indian and foreign MNCs involving mergers, demergers, business and share acquisitions, investment structuring, and joint ventures, while coordinating with cross-functional teams to ensure strategic execution, regulatory compliance, and optimal tax efficiency. Supporting clients throughout the business lifecycle by conducting detailed quantitative analysis, managing seamless execution of plans, and applying effective structuring strategies to help achieve their commercial and strategic goals. Ideation on tax structuring options for multinational clients. Evaluation of India inbound structuring options. Managing end-to-end regulatory compliance processes for acquisitions, and coordinating the implementation of subsequent mergers and consolidations across India, ensuring seamless integration and adherence to legal and procedural requirements. Planning tax due diligence work and advising clients in negotiating the terms of transaction and documents based on the findings of tax due diligence. Devising a practical approach to resolving tax issues in structuring assignments and conducting comprehensive reviews of business operations to identify tax planning opportunities and compliance gaps Supporting Partner/ Principal in the tax planning and tax management of assignments, with guidance from the Partner. Support Partner/ Principal in Planning & strategizing approach for litigation and ideating novel ways to resolve tax disputes of clients. Innovating & enhancing processes to achieve commercial targets effective. Researching estimated service cost & man hours required for project prior to pitching. Drafting & presenting proposals to clients with guidance of Partners. Ideating building commercial substance in the current process & procedure and constantly innovating and improvising on the processes & plans for closing assignments Client Management & Business Development Proactively communicating, responding and sharing updates & development of assignment on a regular basis with clients. Be the central point of contact and liaise with your client stakeholders, Partner/ Principal, local stakeholders and the team. Proactively developing and maintaining relationships with CFOs and Tax Directors, thereby creating a high-quality professional network. Demonstrating professionalism by working within legal and regulatory guidelines while remaining independent and objective at all times. Identifying and ideating leads from public & private sources and constantly evaluating feasibility of new opportunities. Sharing new potential client database with Partners for review and guidance. Devising and Supporting partners to prepare pitch proposals for client meetings. A/C Mining/Revenue Identifying new business opportunities in existing clients by keenly keeping track of developments at the client end, tax arena and overall industry trends. Building credibility and delivering high quality solutions while building rapport with Principal/ Partners client and key stakeholders to ensure repeat business. Knowledge Management Understanding the tax compliance landscape and ideate how technology can be used, internally (by tax professionals in the firm) and externally (by industry clients) to make the compliance process more effective - simpler, speedier and qualitatively superior. Acquiring industry insights to improvise on current services. Developing content for networking in external events & seminars. Sharing knowledge acquired from external forums with team members. Regularly update Knowledge management database with new updates. Brand Management Representing & endorsing Dhruva&aposs expertise and scope of service at various external forums. Interacting with peers and building a high-quality network in the industry. Publishing articles& research papers on regular basis. Sharing knowledge and learning at external forums to increase visibility and credibility. People Management Providing guidance to the team Facts/Issues/Tech inputs/Industry practice/ etc, proactively to enable them to deliver on assignments. Identifying and pointing out challenges so that they can be overcome quickly with solutions and supporting them to resolve challenges/ conflicts. Connecting with team on regular basis to ensure the assignment is closed within agreed TAT. Tracking team performance & sharing continuous feedback. Assessing individual and team performance on closure of the assignment and sharing feedback and learnings with team. Creating a learning environment and encouraging people to leverage each other&aposs strengths and deliver high quality, consistent performance. Client Delivery Reviewing available information & assessing the data/documents required from client, Researching & scrutinizing all aspects of the assignment with the team to ideate and provide optimal solutions while involving Senior Associates/Analyst/Articles for data research while working on the base report of the assignment. Supporting Partners /Principal by drafting memo&aposs/ opinions and reports Building client relationship and developing strong understanding of the client&aposs requirement and the business. Reviewing available information & necessary data/documents required from client. Scrutinizing Notice/Orders and sharing the inputs with Principal/ Partner for further steps. Researching & scrutinizing all aspects of the assignment with the team to ideate and provide optimal solutions. Drafting Appeals for review by Partner/ Principal and attend hearing. Attending hearings/ submission of appeal and proactively updating the client on a regular basis with regards to assignment development. COMPLIANCES: Reviewing documents/forms/returns internally to maintain accuracy. Periodically coordinating with clients for necessary documents and recording all the documents related to assignment secured to ensure smooth closure of assignment. Demonstrating professionalism by working within legal and regulatory guidelines while remaining independent and objective at all times Client Support Offer necessary data and information to assist clients as needed. Capture key outcomes of client meetings accurately and share comprehensive summaries with the client/principal. Ideation/ Innovation Devising litigation plans and solutions to effectively resolve clients' tax disputes. Internal Processes Reviewing engagement letters with precision. Monitoring the entire invoicing process, including diligent follow-ups for outstanding payments and monitoring payment statuses. Establish and uphold data controls for research papers, and perform regular hygiene checks to ensure accuracy. Assist Principal in updating MIS on regular basis. Prepare service summary. Review important client communications. Ensure all facts & research is recorded securely Identifying project overruns and initiating actions to recover from the same. Maintains blend of self and team contribution Show more Show less

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters. Client Description Our client is a major Fortune 500 company and one of the worlds most innovative and cutting-edge technology companies, and this role is in the Interactive department. Droisys is seeking Lead Technical IT Recruiter - US Staffing Professional Services for permanent hire full time employment . Overview of Role Job Title US IT Recruitment and Staffing Job Location Noida Sector 63 Offshore Location [Onsite Work From Office] Duration Long Term [Permanent Hire Full Time Employment] Work Timings 7:00 PM IST to 4:30 AM IST [Night Shift Working Hours] Perks Include Handsome Recurring Incentives / Quarterly and Annual Bonus / Cab Facility / Meals / Health Insurance / Provident Fund Job Description You should be detail oriented, self-motivated, proactive, results-oriented and able to successfully partner with customers and your project team 2-6 years of functional experience with end to end recruitment lifecycle starting from requirement gathering, interviews, offer documentation, onboarding and background checks. 1-2 years of experience with Client Management, Business Development, Client Delivery. Strong understanding of US Immigrations / Visa Status / Tax terms like W2, C2C, 1099. Hands on experience with full time permanent hiring both internal and external client hiring Resource management, Tech screening, creating job descriptions, requirement gathering skills Hands on expertise of using social media platforms for recruitment majorly LinkedIn. Experience in leading a work stream, reviewing, and assisting in the creation of project deliverables Droisys is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment. Show more Show less

About Info Edge Info Edge is the parent company of brands like naukri.com, 99acres.com, jeevansathi.com, shiksha.com and many others. Our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the world for buying, renting and selling of all types of properties in India. With over 9 million visitors visiting the website every month looking for real estate solutions, 99acres.com has over 10 lakh residential and commercial property listings and over 1.5 lakh new projects. Title: Associate Senior Executive / Senior Executive Required Educational Qualification: Any Graduate or Postgraduate Desired Experience: 1-3 years Job Objective: As a Relationship Manager, you will be responsible for managing the paid subscriptions of our Owner Clients, who are mostly HNIs. The role involves filtering and finding genuine interested buyers and tenants from the pool of organic and inorganic leads. Job Description: 1. Act as a single point of contact for the paying customers and handle their entire life cycle from welcome call to renewal stage 2. Manage the coordination between the paying client and interested buyers/tenants by arranging conference calls and site visits, if they agree to meet after the call 3. Work closely with internal teams like activation support, graphic design, and back-end operations to ensure smooth customer experience 4. Pre-empt customer issues and proactively resolve them to ensure a seamless buying cycle for the customer 5. Own all escalations and quickly acknowledge, resolve and keep the customer in the buying cycle Required Skills: 1. Minimum of 1 year of experience in a similar role 2. Strong communication and interpersonal skills to manage relationships with high-net-worth individuals 3. Excellent organizational and time management skills 4. Ability to work collaboratively with internal teams and external stakeholders 5. Good analytical and problem-solving skills to pre-empt and resolve customer issues 6. Experience in the real estate industry is preferred but not mandatory.

Job description Execute client account maintenance and data updates with a focus on accuracy and control. Resolve client queries related to onboarding, account setup, and maintenance activities. Coordinate with internal departments to ensure seamless delivery of client services. Contribute to process enhancements and control framework improvements.

About your role The role involves ensuring client instructions are dealt accurately and in timely manner. The individual is required to liaise with various teams across location to ensure priority work is completed on time and any potential issues are escalated in a timely manner to the Team Leader. Along with managing the daily work, the individual would also be required to pick up additional tasks and responsibilities efficiently including projects and SSEs. The individual should demonstrate a high level of commitment to customer service improvement and also showcase Fidelity values. About you Ensure that work allocated to you is completed in an accurate and timely manner. Assist the teams to meet the agreed SLA by timely allocation of work to the team members. Updating member records in accordance with written procedures and direction given by your supervisor. Issue routine correspondence using standard templates to the member ensuring that all legal and compliance requirements have been satisfied. Ensure that Quality and Productivity standards are adhered to. Liaise with internal departments to ensure priority work gets completed in time. Handle mailbox and folder queries. Identify and raise process improvement ideas and customer experience improvement ideas. Generate required reports and Statements as per the procedures. Maintain compliance with confidentiality in handling client sensitive information. Handle additional admin and process related responsibilities efficiently and proactively. Escalate any potential issue in a timely manner and keep TL/AM abreast of the situation. Experience and Qualifications Required Understanding of mutual funds and other financial products offered in UK financial services market. Candidate must possess good communication skills, customer centric approach & working well as a team player. Strong knowledge of MS Excel, handling mailboxes using Outlook, PowerPoint. Any experience of working in client services teams and interacting will clients through email/phone calls & prior knowledge of pensions process would be an added advantage.

Key Responsibilities: Key Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring high levels of satisfaction and engagement. Issue Resolution: Act as the first point of contact for client concerns and work promptly to resolve issues to ensure client retention. Lead Management: Handle leads for Job Hai clients, ensure timely follow-ups, and coordinate with sales and service teams for smooth onboarding and ongoing support. Cross-functional Collaboration: Work closely with sales, operations, product, and support teams to deliver a seamless client experience. Problem Solving: Analyze client feedback and operational challenges to proactively identify and implement solutions. Performance Tracking: Monitor client usage, performance metrics, and engagement to ensure delivery of promised value.

You have a great opportunity to join as a Modernization Program Manager at Director Level in Pune, India. With 8 to 13 years of experience, you will be responsible for leading end-to-end offshore modernization program management in the IT, Cloud, and Digital Transformation industry. Your main duties will include managing program planning, delivery, tracking, and risk mitigation, as well as coordinating with US stakeholders, GCC IT, and 3rd-party contractors. As a key member of the team, you will handle contracts such as SOWs, MSAs, and vendor agreements, while also tracking budget, subcontractor burn rate, and project milestones. You will be the main escalation point for daily operations and risks, setting up processes to monitor program deliverables and timelines effectively. Identifying and managing risks, issues, and action plans will be crucial to align offshore delivery with global strategy and business goals. To excel in this role, you should have at least 5 years of experience in program management, client delivery, or consulting, with a strong background in managing global teams and complex programs. Your expertise in contract management, budget tracking, and excellent communication skills with both business and technical teams will be highly valued. Proficiency in Agile, DevOps, cloud technologies, Snowflake, Databricks, or modern cloud platforms is essential, along with skills in roadmap creation, stakeholder engagement, and risk management. You should hold a Masters in project management, Computer Science, IT, Engineering, Data Science, or related fields to successfully contribute to this challenging yet rewarding role. If you are looking to drive collaboration across teams, make informed decisions, and prioritize effectively to meet program objectives, this position offers an exciting opportunity for your professional growth and development.,

The Capability Hubs (CH) team at KPMG Global Services (KGS) assists KPMG firms in navigating the complexities of their business by comprehending their requirements and providing customized, industry-focused solutions. The team, led by an experienced leadership group located in Gurugram and Bengaluru in India, supports in areas such as winning business, client delivery, and building eminence. The growth of the team has been substantial, increasing from 185 colleagues in 2011 to over 1,500 by 2023. Each cross-functional hub comprises skilled professionals with in-depth domain knowledge to drive value and accomplish business objectives through enhanced process efficiency and seamless delivery. Working with us will allow you to expand your global network and discover new opportunities that may have previously seemed out of reach. You will have access to exceptional support, extensive resources, and an inclusive, encouraging environment that will empower you to realize your full potential.,

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery, and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. Your impact We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work. Here's what you'll need,

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters. Client Description Our client is a major Fortune 500 company and one of the worlds most innovative and cutting-edge technology companies, and this role is in the Interactive department. Droisys is seeking Lead Technical IT Recruiter - US Staffing Professional Services for permanent hire full time employment . Overview of Role Job Title BDM Account Manager - US IT Recruitment and Staffing Job Location Noida Sector 63 Offshore Location [Onsite Work From Office] Duration Long Term [Permanent Hire Full Time Employment] Work Timings 7:00 PM IST to 4:30 AM IST [Night Shift Working Hours] Perks Include Handsome Recurring Incentives / Quarterly and Annual Bonus / Cab Facility / Meals / Health Insurance / Provident Fund Job Description You should be detail oriented, self-motivated, proactive, results-oriented and able to successfully partner with customers and your project team 2-6 years of functional experience with end to end recruitment lifecycle starting from requirement gathering, interviews, offer documentation, onboarding and background checks. 1-2 years of experience with Client Management, Business Development, Client Delivery. Strong understanding of US Immigrations / Visa Status / Tax terms like W2, C2C, 1099. Hands on experience with full time permanent hiring both internal and external client hiring Resource management, Tech screening, creating job descriptions, requirement gathering skills Hands on expertise of using social media platforms for recruitment majorly LinkedIn. Experience in leading a work stream, reviewing, and assisting in the creation of project deliverables Droisys is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment. Show more Show less

As an Account Manager at Technians, you will be responsible for client delivery and revenue management for key accounts. Your role will involve client servicing, account management, brand communication, digital marketing, and team leadership to contribute to overall brand management and excellence. You will lead multiple projects and brands simultaneously, ensuring optimal delivery and strong integration across the organization. By piloting projection plans with key business partners, you will drive and execute short-term and long-term strategies. Meeting revenue and budgeting targets for key accounts will be a crucial aspect of your role. Your responsibilities will include enhancing advertising revenue through innovative digital advertising and monetization efforts. Building strong client-agency relationships, understanding digital media, and leading campaigns" programming, management, measurement, monitoring, and reporting will be essential for achieving enhanced and sustainable growth results. Driving brainstorming sessions for innovative growth strategies, developing customer personas, and overseeing content calendars targeting different customer segments will be part of your daily tasks. You will also lead content marketing strategies, manage creative processes for digital design assets, and ensure quality delivery within designated timelines by collaborating with internal and external teams. Furthermore, you will proactively identify emerging trends and technologies, provide tactical assistance in online and offline publishing, PR activities, and case studies. Your technical skills should include dynamic written communication, presentation, and oration skills, comprehensive knowledge of social media channels, digital media, online marketing, and publishing platforms, and a strong ability to handle multiple deadline-driven projects with strong leadership and mentoring skills. If you have 3-6 years of experience and possess the necessary skills and expertise, this role offers an exciting opportunity to make a significant impact on key accounts and drive growth strategies for Technians.,

Client Relationship Management: Build and maintain strong, long-term relationships with clients to ensure engagement and satisfaction. Issue Resolution: Act as the first point of contact for client concerns; resolve issues promptly to maintain trust and retention. Lead Management: Manage client leads effectively, ensure timely follow-ups, and coordinate with sales and service teams for smooth onboarding. Cross-functional Collaboration: Work closely with sales, operations, product, and support teams to deliver a seamless client experience. Problem Solving: Analyze client feedback and operational challenges to identify opportunities for improvement and implement effective solutions. Performance Tracking: Monitor client usage, performance metrics, and engagement levels to ensure delivery of promised value. Qualifications & Skills 1. Graduate in Business, Marketing, or related field. 2. Experience: 6 months-2 years in client servicing, operations, or delivery management. 3. Strong communication and interpersonal skills. 4. Proficiency in CRM tools and MS Office Suite. 5. Ability to thrive in a fast-paced environment and meet strict timelines. Compensation. If there are any obstacles related to the requisition, request you to connect at +91 92118 48578.

Eximius Next is a high-growth BPM startup redefining finance, payroll, and supply chain operations through automation and innovation. Were not another BPO were a tight-knit founding team with a bold vision. As Operations Manager , youll be a core builder of our delivery model and directly shape the future of a tech-first global BPM firm. Roles & Responsibilities: Strategic Responsibilities: Architect scalable delivery frameworks, SOPs, and KPI-based governance structures. Lead client transitions end-to-end from due diligence and solutioning to go-live. Defining automation and AI roadmaps across finance and supply chain processes. Represent Eximius Next in global client discussions and operational reviews. Operational Responsibilities: Build and lead cross-functional teams across F&A, Payroll, and Supply Chain. Resolve delivery issues and client escalations proactively. Standardize operations, stabilize transitions, and drive continuous improvements. Cultivate a strong culture of ownership, agility, and innovation. Desired Candidate Profile: Experience: 8–12 years in BPM, Shared Services, or BPO with strong F&A domain expertise. Domain: Hands-on experience in AP, AR, R2R, and exposure to Payroll/Supply Chain. Leadership: Proven team leadership, transition management, and delivery governance. Tech & Tools: Familiarity with ERP systems (SAP, Oracle), RPA tools, BI dashboards, and AI-driven automation. Client-Facing: Excellent communication and stakeholder management with global clients. Educational Qualification: Required: Bachelor’s degree in business, Finance, or Operations Preferred: MBA from a reputed institution Certifications (Preferred): Lean Six Sigma (Green Belt or above) PMP (Project Management Professional) APICS/CSCP ERP/RPA/Automation-related certifications Traits We’re Looking For: Entrepreneurial mindset with a builder’s DNA High ownership and accountability Comfortable in a fast-paced, startup environment Ability to multitask, lead teams, and solve complex problems hands-on Strong emotional intelligence and interpersonal skills What’s in It for You: Leadership Role from Day One Mentorship by Founders No Bureaucracy, High Autonomy Opportunity to Shape & Scale a Global Ops Firm

Client Relationship Management: Build and maintain strong, long-term relationships with clients to ensure engagement and satisfaction. Issue Resolution: Act as the first point of contact for client concerns; resolve issues promptly to maintain trust and retention. Lead Management: Manage client leads effectively, ensure timely follow-ups, and coordinate with sales and service teams for smooth onboarding. Cross-functional Collaboration: Work closely with sales, operations, product, and support teams to deliver a seamless client experience. Problem Solving: Analyze client feedback and operational challenges to identify opportunities for improvement and implement effective solutions. Performance Tracking: Monitor client usage, performance metrics, and engagement levels to ensure delivery of promised value. Qualifications & Skills 1. Graduate in Business, Marketing, or related field. 2. Experience: 6 months-2 years in client servicing, operations, or delivery management. 3. Strong communication and interpersonal skills. 4. Proficiency in CRM tools and MS Office Suite. 5. Ability to thrive in a fast-paced environment and meet strict timelines. Compensation.

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of managed services contracts to clients. Your responsibilities will include managing local, medium to large complexity contracts, ensuring client expectations are not only met but exceeded, and taking ownership of service delivery and contract profitability for assigned client contracts. You will be dealing with clients who require services that are complex by nature and span across multiple sites and service offerings. Your day-to-day activities will involve proactive client communication, project management, technical oversight, and problem-solving. You will act as the primary point of contact for client inquiries, escalations, and feedback, ensuring services are delivered according to agreed service definitions and SLAs. Understanding client business needs and objectives will be crucial, as you tailor services to meet their requirements. Collaboration with technical teams to resolve client issues promptly, monitoring client satisfaction through feedback mechanisms, and continuously improving service quality are key aspects of your role. Additionally, you will develop account plans and strategies to enhance client engagement and retention, identify opportunities for upselling or cross-selling additional services, and ensure successful outcomes for new services, upgrades, and projects. Your role will also involve coordinating project timelines, resources, and deliverables, aligning service delivery with contractual agreements and compliance requirements, and managing financial aspects of client accounts. Staying informed about industry trends and emerging technologies will enable you to provide informed recommendations to clients and mitigate risks associated with service delivery and client relationships. Your profile should exhibit a passion for service delivery, advanced analytical mindset, strong initiative, and self-drive. Excellent communication, negotiation, problem-solving skills, and client-centricity are essential. You should possess advanced business and financial acumen, proficiency in project management, and familiarity with IT service management frameworks such as ITIL. The ability to work under pressure, exceptional organizational skills, and a customer-focused mindset are also required. In terms of qualifications, a Bachelor's degree or equivalent in Information Technology or Business, along with relevant certifications such as ITIL and project management, is preferred. Advanced experience in managed services, service delivery, client management, and successful delivery of services to clients is necessary for this role. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will have the opportunity to work on impactful projects, collaborate with diverse experts, and contribute to the digital future. Join us in making a difference and pushing the boundaries of what is possible.,

Hello, "Orchestrating client success, seamless operations, and team growthif this is your leadership sweet spot, let's talk." It's rare to find a leader who excels equally at client relations, production flow, and developing people—your profile suggests you do exactly that. At Epsilon, we're looking for an operational leader to own the end-to-end client delivery experience for our SaaS Ops team and guide the team that makes it happen. Kindly fill the below required details to expedite on your candidature and do share your updated CV along with below required details. Job title: Manager, Operations Experience : 12- 18 years Primary skills : Operations Management, Client delivery, Incident management, Problem management, and defect tracking. Work Model : Hybrid (Weekly Twice) Cab Facility: Yes Interview Process : 2 -3 rounds (2nd round F2F Mandatory) Work Location : Karle Town Tech Park Nagawara, Hebbal Bengaluru 560045 About Business Unit: SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences. We are seeking a highly motivated and skilled People/Operations Manager to join our Epsilon People Cloud Customer Client Delivery Team. The main objective of this role is to drive customer delight through high-quality, value driven service delivery and robust operational management. Why we are looking for you? As an Operations Manager, you will be responsible for end-to-end support of Epsilon product solutions. You will oversee client delivery, manage production operations, and lead people management efforts to ensure optimal team performance and client satisfaction. This role requires collaboration with cross-functional teams to review production incidents, coordinate issue resolution and root cause analyses (RCA), and ensure alignment to Service Level Agreements (SLAs). A solid foundation in the ITIL framework is essential, as the role covers multiple service management functions. What will you do? Provide oversight for client delivery and ensure successful execution of services in alignment with SLAs. Lead and manage production support processes including incident management, problem management, and defect tracking. Coordinate with internal teams and stakeholders for issue resolution and delivery escalations. Drive the release and deployment process, ensuring seamless transition of new features and fixes to production. Handle client service requests, ensuring timely and accurate responses aligned with customer expectations. Manage periodic Product upgrades, Production Maintenance, Data Compliances, Vulnerability Management etc. Review & oversee functional, regression and exploratory testing activities post any production changes. Manage transition activities, ensuring new clients or projects are onboarded effectively. Lead service validation and reporting to monitor performance and identify areas for improvement. Champion knowledge management practices to build team capability and reduce repeat issues. Identify and implement Continuous Service Improvement (CSI) initiatives to enhance service quality and efficiency. Lead people management responsibilities including performance management, team development, and engagement. What will you enjoy in this role? Drive Efficiency Improvements: Contribute to and plan initiatives focused on improving operational efficiency through cross-training, knowledge management, and process optimization. Identify Automation Opportunities: Proactively identify and implement automation solutions to reduce manual effort, minimize errors, and enhance overall performance. Foster Self-Development: Commit to personal growth by actively exploring new learning opportunities through both formal training programs and informal development channels. Promote Employee Engagement: Actively participate in and encourage team involvement in organizational initiatives and employee engagement activities to foster a positive work environment. Support Talent Acquisition & Development: Contribute to hiring efforts and lead or support skill enhancement initiatives that build team capabilities and future readiness. Champion Continuous Improvement: Make a meaningful impact by challenging the status quo constructively, identifying areas for improvement, and recommending practical, innovative solutions that benefit the team and Epsilon as a whole. Qualifications: Proven experience in Operations Management, Client Delivery, or similar roles in a service driven environment. Solid understanding of ITIL processes and standard methodologies. Demonstrated ability to manage production support operations, including incident and problem management. Effective leadership skills with a track record of managing teams, including performance reviews and career development. Exceptional communication, collaboration, and problem-solving abilities. Experience coordinating with cross-functional and geographically distributed teams. Preferred Qualifications: Educational Qualifications – bachelor’s or master’s degree in computer science Experience Level – 10-12 Years (IT Service Delivery/Operations MGMT) ITIL Foundation, Project Management or higher certification. Experience in SaaS/Cloud-based environments or enterprise-level service delivery. Exposure to customer relationship management and stakeholder engagement in a client-facing role. Solid Technical Background in L1, L2, and L3 Application Support, with a deep understanding of production operations and issue resolution across support tiers. Proven Experience in Transitioning production operations activities, including knowledge transfer, process handover, and steady-state setup. Familiarity with: ETL processes Cloud environments, data centers, and network/infrastructure components Business Continuity Planning (BCP) strategies Proficient in Microsoft Office tools for documentation, reporting, and stake-holder communication. Working knowledge of at least one leading ITSM (IT Service Management) platform such as ServiceNow, BMC Remedy or equivalent.

Lead US tax compliance & advisory service delivery Mentor & grow a strong team of tax professionals Drive automation, quality, & process improvements Own client relationships and delivery success Contribute to strategy, GTM, and new service launches Required Candidate profile 17+ years of U.S. tax experience with 2+ years in a services/outsourcing firm/ CPA firms Excellent leadership skills EA, CPA, or CA qualified Deep knowledge of US tax cycles review models KPIs

What you bring Bachelors degree or higher Excellent written, verbal communication and presentation skills to effectively communicate (and escalate) projects plans, governance information and technical issues Strongly focused on quality, customer success and driven by results Ability to work effectively in international and virtual teams Expert in industry and standards and methodologies for operations (e.g., ITIL, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM) Experience in cloud technologies and hybrid landscapes (both technical and architectural), HANA, and/or SAP Basis administration > 8 years of relevant experience Optional: Meet your team Enterprise Cloud Services (ECS) is part of the Product Engineering board area and consists of SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). As private cloud managed services provider, Enterprise Cloud Services Delivery is offering a key aspect in the intelligent business transformation journey of our customers.