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Omega Healthcare
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SENIOR LEAD - DELIVERY

SENIOR LEAD - DELIVERY

Omega Healthcare

5 - 8 years

11 - 16 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

service quality delivery leadership it enabled services bpo operations crm risk management project management customer service program management risk mitigation customer support delivery management project execution customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a skilled Senior Lead - Delivery to join our team in Hyderabad II. The ideal candidate will have 5-8 years of experience in the field.
Roles and Responsibility

Manage and deliver high-quality services to clients, ensuring timely and efficient project completion.

Lead and motivate a team of professionals to achieve exceptional results and meet client expectations.

Develop and implement effective delivery strategies to improve service quality and reduce costs.

Collaborate with cross-functional teams to identify and mitigate risks, ensuring seamless project execution.

Analyze and resolve complex technical issues, providing expert guidance to junior team members.

Ensure compliance with industry standards and best practices, maintaining high levels of customer satisfaction.

Job Requirements

Proven track record of delivering successful projects and leading high-performing teams.

Strong understanding of IT enabled services, CRM, and BPO operations.

Excellent leadership and communication skills, with the ability to inspire and guide team members.

Strong problem-solving and analytical skills, with the ability to make informed decisions.

Experience working with Reventics Private Limited or similar companies is an added advantage.

Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.

A graduate degree is required for this position.

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SENIOR LEAD - DELIVERY